June Price Rises?

[orangebird]

Originally Posted by Neil

<snip>Probably-why should BT turn up & install a phone line for free just because the property you moved into doesn't have a phone line?

On the other hand, if the property already had BT sockets in it then they would sort out your phone line for free.

They're a business not a charity (just like ntl )

There was a phone line already installed. From calling them to get the line activated, it took them three weeks to get to the house. If the line at the cabinet was OK, there would be no charge. But if there was a problem with the line in the house, I'd have to pay a £75 charge.. Why should I have to pay for a fault that was not mine? I told them to bugger off. They dropped the charge.

[Neil]

Originally Posted by orangebird

There was a phone line already installed. From calling them to get the line activated, it took them three weeks to get to the house. If the line at the cabinet was OK, there would be no charge. But if there was a problem with the line in the house, I'd have to pay a £75 charge..

If it's damaged then it's your responsibility as you've bought the house, so why should BT pay for that?

Originally Posted by Orangebird

Why should I have to pay for a fault that was not mine?

Why should BT pay for it?

Originally Posted by Orangebird

I told them to bugger off. They dropped the charge.

So you've achieved what you berate ntl customers for (gotten a freebie by stomping your feet)?

Nice one.....

[Bob]

Well the price changes has no effect on me. The 50p increase in line rental is absorbed by the 50p drop in Talk Unlimited 24

[orangebird]

Originally Posted by Neil

If it's damaged then it's your responsibility as you've bought the house, so why should BT pay for that?

I didn't buy the house and I hadn't touched the sodding phone line - why should I pay for a fault that's not mine??

Why should BT pay for it?

Because it's their equipment.

So you've achieved what you berate ntl customers for (gotten a freebie by stomping your feet)?

Nice one.....

No, I told them that if I had to pay the charge I wouldn't want their phone line. I could go and get a brand new one installed for nothing from ntl. Again, why should I pay for faulty equipment, that I don't own,that I didn't break, that isn't mine?? That'd be like being charged for calling ntl tech support to report a fault that is theirs, not mine. Which I know you don't agree with.

[Neil]

Originally Posted by orangebird

I didn't buy the house and I hadn't touched the sodding phone line - why should I pay for a fault that's not mine??

Ok, so this was in rented property then I presume?

Then it's either yours or your landlord's/landlady's responsibility.

Either way, it's not BT's responsibility-why do you feel it should be?

Because it's their equipment. [/quote]

But they left it working, so someone else has damaged it & the responsibility doesn not lie with BT (nor would it lie with ntl if it was an ntl installed property )

Originally Posted by orangebird

No, I told them that if I had to pay the charge I wouldn't want their phone line. I could go and get a brand new one installed for nothing from ntl.

But ntl would surely charge you for a new installation?

Originally Posted by orangebird

Again, why should I pay for faulty equipment, that I don't own,that I didn't break, that isn't mine??

Because it's not BT's responsibility-it would be yours/landlord/landlady/property owner's responsibility.

Originally Posted by Orangebird

That'd be like being charged for calling ntl tech support to report a fault that is theirs, not mine. Which I know you don't agree with.

Not really, as you are not yet paying BT for a service, so it's not the same at all!

At the end of the day, BT aren't responsible.

Fact.

End of.

Hi Neil.

I think you are being a teensy bit harsh with OB... I too don't see why she should pay for something to be repaired if she hasn't damaged it...

[orangebird]

Originally Posted by Neil

Ok, so this was in rented property then I presume?

Then it's either yours or your landlord's/landlady's responsibility.

Either way, it's not BT's responsibility-why do you feel it should be?

Because it's their equipment.

But they left it working, so someone else has damaged it & the responsibility doesn not lie with BT (nor would it lie with ntl if it was an ntl installed property )



But ntl would surely charge you for a new installation?



Because it's not BT's responsibility-it would be yours/landlord/landlady/property owner's responsibility.



Not really, as you are not yet paying BT for a service, so it's not the same at all!

At the end of the day, BT aren't responsible.

Fact.

End of.

Right, so those that naffed off to other providers looking for greener grass that want to come back to BT can do so for nothing, but I have to pay for damage that's not mine? I don't think so. Fact.

Holy **** - BT charge £99.99 for a new line!!!!!!!!!!!! No wonder they can bloody well afford to comp people.

[Neil]

Originally Posted by Incognitas

Hi Neil.

I think you are being a teensy bit harsh with OB...

Don;t worry about the OB, she's big enough to take care of herself!

Originally Posted by Incognitas

I too don't see why she should pay for something to be repaired if she hasn't damaged it...

Ok-so if while you while you were out at work one day & someone damaged your ntl cable lines outside, do you feel that ntl should pay for their repairs?

---------- Post added at 16:13 ---------- Previous post was at 16:08 ----------

Originally Posted by orangebird

Right, so those that naffed off to other providers looking for greener grass that want to come back to BT can do so for nothing, but I have to pay for damage that's not mine? I don't think so. Fact.

But the damage is yours-your property=your damage.

But the same applies to ntl customers who come back to BT-if the line's damaged they will have to pay.

Originally Posted by Orangebird

Holy **** - BT charge £99.99 for a new line!!!!!!!!!!!! No wonder they can bloody well afford to comp people.

You get what you pay for.

Originally Posted by Neil

Don;t worry about the OB, she's big enough to take care of herself!

Ok-so if while you while you were out at work one day & someone damaged your ntl cable lines outside, do you feel that ntl should pay for their repairs?

Well yes..The cables are theirs after all.I don't own them and if they have been vandalised by someone else all I can do is report it to the police and to NTL or in OB's case to BT.

[Chrysalis]

Originally Posted by Neil

The features that BT offer every customer that ntl only offer to some, & some that they don't offer at all.

1) If your BT phone line dies, they will divert all calls free of charge to a mobile number of your choice (ntl do not even offer that)

2) Caller ID.

3) Compensation for every day that your BT landline is down (again-something else that ntl don't offer)

4) The ability to report & track a fault online with a BT phone.

5) BT have a clear & concise Customer Service Guarantee: http://www.bt.com/customerservices/c..._our_guarantee

That enough reasons for you why ntl's phone service is inferior to BT's?

Also I think they have online billing, not sure if its free tho.

---------- Post added at 18:50 ---------- Previous post was at 18:46 ----------

In OB's case I would have got the landlord to pay for the fix since normally in that case you would expect the property to be damage free when moving in and its the kind of thing you spot and tell the landlord about before you move in.

Was the phone price rise £4 and now dropped to 50p or was it always 50p?

[Neil]

Originally Posted by Incognitas

Well yes..The cables are theirs after all.I don't own them and if they have been vandalised by someone else all I can do is report it to the police and to NTL or in OB's case to BT.

Hmmm-tell you what, why don't you give it a try!

ntl aren't responsible for damage on your property, they install a working phone/TV/BB line & it's then your responsibility.

[SLM]

Originally Posted by Neil

The features that BT offer every customer that ntl only offer to some, & some that they don't offer at all.

1) If your BT phone line dies, they will divert all calls free of charge to a mobile number of your choice (ntl do not even offer that)

I think ntl do do this

2) Caller ID.

ntl do this in some areas.

3) Compensation for every day that your BT landline is down (again-something else that ntl don't offer)

ntl will do this if its there fault, I think it would be simlar with bt, but if its true bt should have gone bust years ago as it took them 1 month to get my mate back on when a car took out his pole.

4) The ability to report & track a fault online with a BT phone.

Yes really good if you have a faulty line with ADSL, nothing more to add to that one.


That enough reasons for you why ntl's phone service is inferior to BT's? [/quote]

I think I have blown you out of the water with your reasons Neil, it really sounds like you have a big grudge with ntl????!!!

[Neil]

Originally Posted by SLM

I think ntl do do this

You are mistaken.

Originally Posted by SLM

ntl do this in some areas.

BT offer it in all areas.

Originally Posted by SLM

ntl will do this if its there fault

Could you show me where this policy is please?

Let me save you the trouble-ntl have no such policy in place, if your phone line dies you will wait until it's fixed with no set policy in place for compensation or call diversion-Fact-End of.

Originally Posted by SLM

I think it would be simlar with bt, but if its true bt should have gone bust years ago as it took them 1 month to get my mate back on when a car took out his pole.

You 'think'....?

There's no 'if' about it-I have shown you the links to BT's Charter-that's not my thoughts or my opinions, it's hard quotable facts.

Yes really good if you have a faulty line with ADSL, nothing more to add to that one.

I'm not sure what your point is-you can register online or by phone, you can then track online-can youdo that with an ntl fault? (no)

You'd be lucky to ring back & find there's a record of you reporting a fault with ntl.

Originally Posted by SLM

I think I have blown you out of the water with your reasons Neil

Quite the opposite-I have given you hard facts that BT's phone service is superior to ntl's in every way possible, I have even supplied you links to prove it.

All you have done is come back with "I think ntl do that", & "ntl offer this in some areas".

You have proven nothing except that you are capable of making a post without facts.

Originally Posted by SLM

& it really sounds like you have a big grudge with ntl????!!!

Anyone that offers poor service actually????!!!

[SLM]

Yes really good if you have a faulty line with ADSL, nothing more to add to that one.
I'm not sure what your point is-you can register online or by phone, you can then track online-can you do that with an ntl fault? (no)

You'd be lucky to ring back & find there's a record of you reporting a fault with ntl.

OK then Neil sorry for not posting hard facts but with the above can I just say this is a fact....you can not use ADSL if your line if down FACT so of what use is the tracking, unless you trudge around to a mates house every few hours to find out what is going on.

I am going on with what I know with ntl, the facts may be online somewhere, its just finding them......

Originally Posted by SLM

OK then Neil sorry for not posting hard facts but with the above can I just say this is a fact....you can not use ADSL if your line if down FACT so of what use is the tracking, unless you trudge around to a mates house every few hours to find out what is going on.

Yes it is still possible to use your ADSL service if you have a dead or faulty BT phone service!
(Not in all cases.)

Only if the wires have been cut, broken or disconnected between your property and the exchange can you not use ADSL!

I have had a dead BT line before and still been able to use my ADSL service!

The telephone line went dead because of a fault at the exchange, as long as your wires ain't broken then a fault with the phone service has no effect on ADSL! If however the wire is broken anywhere between your home and the exchange then you will lose both services! It's the same as a fault with your ADSL service will have no effect on your telephone service!
(Unless of course you have a faulty ADSL filter!)