Terayon Terajet 210, finally died after 5 years solid service

[dannyboi2003]

Hi Guys,

My TJ210 cable modem has finally died after well over 5 years service, Iâ₠¬ÃƒÆ’¢â€žÂ¢m gutted cos I preferred it (looks much more beefy and up to the job, the new blue ones look flimsy and paper thin) to the new cheapy looking ones NTL supply now and wasnââ‚ ¬Ã¢â€žÂ¢t that bothered that it couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t make full use of the 10meg service when I finally move on to it. It seems that the Ethernet port on it has died as I get a link to the pc but the pc doesnââ‚ƚ¬Ã¢â€žÂ¢t get assigned an IP address and the link light on the modem isnââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t lit.

I've had a nightmare reporting it to NTL, was on the phone to a Indian call centre for almost an hour before they finally acknowledged the modem was at fault, arrange for an engineer to come out this morning but he never showed up, called up to see what was going on and got through to India again, was assured an engineer was booked but still nobody arrived. Had to go to work in the end as I only had the morning off, rang NTL again when I got home but rang the normal customer service number and not the Broadband support number, spoke to a very helpful man who was based I Scotland going by his accent, explained the entire situation to him and that I wasnâ₠¬Ã¢â€žÂ¢t very happy. He apologised for the inconvenience and would arrange for another engineer to call, asked me when was best for me and I asked for Saturday as I wont get any time off work this week. So I wait to see if anyone actually arrives next week, I do however have much more faith in this one as its been arranged by someone who knew what they were doing.

The Indian call centres for NTL are an absolute disgrace; the staff canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t communicate properly, donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t listen to what youââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢re telling them and keep putting you on hold for long lengths of time. When my service has been restored Iâ₠¬ÃƒÆ’¢â€žÂ¢ll be making sure NTL know exactly how I feel and will also push for compensation. I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t wish to move away from NTL as I'm happy with the product and itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s also very reliable, in fact I can count on one hand the number of times I've not had internet access due to a local network issue. However I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t be recommending NTL to anyone until they have done something to restore my previous good feeling for them.

Anyway I seem to have got the modem working again, I gave it a few hard taps and Iâ₠¬ÃƒÆ’¢â€žÂ¢m back up and running, hopefully it will have broken again by Saturday as I still want the modem changed as itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s on its way out, I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t need an un-reliable internet connection.

Anyway just wanted to get that rant off my chest, Iâ₠¬ÃƒÆ’¢â€žÂ¢ll post back on Saturday about how things have gone.

All the best
Dan