I dont think this will get any better
30-01-2006, 17:44
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#16
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Inactive
Join Date: Jul 2004
Location: Swansea, South Wales
Age: 44
Services: TiVo, V+, SH2. Phone, Mobile.
Posts: 313
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Re: I dont think this will get any better
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(looks at KevAmiga  j/k mate)
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Oi! I work for NTL i dont have a sence of humour! 
With reguards to the congestion issue, not sure about that. Im on 2mb and my area (at least) is running fine both before and after 10mb rollout. I guess the only thing you can do is make sure its reported.
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30-01-2006, 17:55
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#17
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Guest
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Re: I dont think this will get any better
I have said this before but I will say it again, I used to be on the 2MB package and I too can say it was good never really had any problems even when the 10MB became available but as soon as I upgraded to the 10MB all hell broke loose at times I was getting speeds of less than 512k......
There is no excuse for such a crap service, I had to wait a month to be downgraded back to the 2MB service and as soon as i went back to the 2MB package all my issues were solved, I always got my 2MB all the time. I have now downgraded to the 1MB as it is now unlimited as I don't want anything fast.
And I get 1MB all the time, I have the latest 250 modem connected via eithernet and my PC is top spec and new with no spyware!
I only ever got 10MB about 10% of the time, in my opinion NTL's 10MB BB package is a waste of time and money!
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30-01-2006, 18:15
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#18
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argh
Join Date: Feb 2005
Age: 48
Services: full house package
Posts: 4,329
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Re: I dont think this will get any better
well when I had the 10meg from most speedtest sites I got 8.91 and when downloading from say Mickeysoft I got on ave 1.2Mbps so I couldnt complain a bit I think but still 10 meg at the moment is overkill
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30-01-2006, 18:32
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#19
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Inactive
Join Date: Oct 2005
Location: Hampshire
Services: Royal Mail snail mail. No telly. Wind-up gramophone. Posts: 125,837.56
Posts: 385
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Re: I dont think this will get any better
Just a thought - and apologies if it's been discussed previously. One for someone with inside knowledge (and more network know-how than me)...
Are the people on 10Mb somehow given lower priority than 1 and 2Mb subscribers? Just wondering - perhaps NTL are worried that a couple of 10Mb heavy users could crowd out a large number of 1 and 2Mb users. Are the 10Mb people getting bandwidth only when the 1 and 2Mb people aren't downloading?
This would explain why the upgrade is effectively a downgrade for some - they did get 3Mb on equal priority with everyone else. Now they get 10Mb but only if nobody else wants the bandwidth.
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30-01-2006, 18:38
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#20
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RIP
Join Date: Jun 2003
Location: Leicester
Posts: 818
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Re: I dont think this will get any better
Yes, unfortunately some customers have problems, fortunately the majority don't.
I would argue that it has got better in the last couple of years, and it will continue to do so, ntl has spent and continues to spend millions not just on network upgrades, but on the background support as well. The tools used for monitoring bandwidth and the models used to predict growth are much better than they 6 months ago let alone a couple of years ago.
The only real problem is that there aren't enough of us to work 24 hours a day. How about we all triple the amount we pay for our services, I'm sure that ntl will be willing to triple the size of the workforce so that we can work all day every day, Oh but don't forget that your services may go off at 8pm for a couple of hours every now and then so we can do that maintenance.
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30-01-2006, 18:38
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#21
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argh
Join Date: Feb 2005
Age: 48
Services: full house package
Posts: 4,329
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Re: I dont think this will get any better
Quote:
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Originally Posted by KevAmiga
Oi! I work for NTL i dont have a sence of humour!
With reguards to the congestion issue, not sure about that. Im on 2mb and my area (at least) is running fine both before and after 10mb rollout. I guess the only thing you can do is make sure its reported. |
hopes that Kev has deleted all his pm's otherwise I can find my bb service terminated  
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30-01-2006, 18:38
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#22
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Inactive
Join Date: Apr 2004
Posts: 63
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Re: I dont think this will get any better
Im on 2 meg and although faster than 1meg a lot of sites were unavailable such as Ebay.
I contacted CS and India and got it fixed with a proxy.
Now the speed test is .75 meg and feels slower than that.
Ive been with NTL for over 5 years and the service can be dire at times but now I wonder whether NTL ever intended providing what they advertise.
Doubling the speeds but in reality halving them to many customers.
I wish they would go belly up and put a lot of people out of their misery.
They are charging me £600 a year for a service I wouldnt inflict on anyone for more than a fiver.
John S.
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31-01-2006, 02:38
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#23
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Permanently Banned
Join Date: Jun 2003
Location: South-East London
Age: 48
Services: Depends who's being serviced :p
Posts: 2,588
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Re: I dont think this will get any better
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Originally Posted by Stu038
Yes, unfortunately some customers have problems, fortunately the majority don't.
I would argue that it has got better in the last couple of years, and it will continue to do so, ntl has spent and continues to spend millions not just on network upgrades, but on the background support as well. The tools used for monitoring bandwidth and the models used to predict growth are much better than they 6 months ago let alone a couple of years ago.
The only real problem is that there aren't enough of us to work 24 hours a day. How about we all triple the amount we pay for our services, I'm sure that ntl will be willing to triple the size of the workforce so that we can work all day every day, Oh but don't forget that your services may go off at 8pm for a couple of hours every now and then so we can do that maintenance. |
Lots of progress made mate without a doubt. Sadly sales have also ensured that that progress has been crowded out by selling more bandwidth
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31-01-2006, 07:25
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#24
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R.I.P.
Join Date: Jun 2003
Location: London
Services: 20Mb VM CM, Virgin TV
Posts: 5,983
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Re: I dont think this will get any better
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Sadly sales have also ensured that that progress has been crowded out by selling more bandwidth
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Which, if you're right, should stop as people leave in droves. Self-limiting situation.
Remember this board is over-represented by heavy users. Not saying there isn't a problem, there clearly is (several in fact) but it's not quite as black and white.
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14-02-2006, 13:40
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#25
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Inactive
Join Date: Jun 2004
Location: Loughborough
Services: 10MB BB (although it's sometimes only 2MB)
Posts: 87
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Re: I dont think this will get any better
I myself have been with NTL now for just over 6yrs. I didn't really have any problems with my cable connection over the years, the odd disconnection maybe, but nothing major. I used to sit there reading the rants from people over their service and think that I must be one of the luckier ones...
How-ever, like with so many people since I've upgraded to 10MB the service is just a pile of steaming doggy do-do's. I get constant disconnections, my speed levels fluctuate constantly between 2MB right upto 8MB. I know the Terayon's can't run the full 10MB, but at the start of the 10MB for the first month or so I had a constant 8MB. My on-line gaming used to be fine, I never had a problem with it until just after the new year. It's now got to the stage where I can't even play online anymore as it gets me so wound up. I've phoned CS several times and all I get is the same thing...
My routers at fault...
The firewall I run is slowing me down...
My server is causing the slow responses...
I must be running P2P software, which is slowing me down...
The site I'm trying to get to must be slow...
BLAME ANYTHING BUT THEIR OWN NETWORKS!!!
I've proved it to them with trace routes, but no, it's not their networks...
I even had one of the CS reps laugh down the phone at me when I queried them why I had to pay £50 for a newer modem, when it's THEIR equipment...
The only reason I'm still with NTL now, is that I live slap-bang in the middle between two phone exchanges so all I can get with ADSL is maybe a 1MB line. The way things are going that's looking to be a decent option... Either that or I might just go and plumb for a business line and pay the extra for a decent 3MB line...
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14-02-2006, 17:51
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#26
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cf.mega poster
Join Date: Sep 2003
Posts: 12,050
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Re: I dont think this will get any better
First thing I would do is specify a proxy since you in lough you will be on the leics proxies which are a joke at current, this should at least help on the http downloads.
colc cache 2 has been working ok over the past week if you want a reccomendation.
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14-02-2006, 19:28
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#27
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Inactive
Join Date: Jun 2004
Location: Loughborough
Services: 10MB BB (although it's sometimes only 2MB)
Posts: 87
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Re: I dont think this will get any better
Quote:
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Originally Posted by Chrysalis
First thing I would do is specify a proxy since you in lough you will be on the leics proxies which are a joke at current, this should at least help on the http downloads.
colc cache 2 has been working ok over the past week if you want a reccomendation.
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Thanks Chrysalis, I did this some time ago, my problems aren't with general browsing though, it's speed fluctuations, and online gaming...
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14-02-2006, 20:53
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#28
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Inactive
Join Date: Feb 2006
Posts: 28
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Re: I dont think this will get any better
Well i have been a VERY happy NTL customer for well, 2 years+. It is ONLY very recently with the 10MB upgrade and my modem resetting that i have had ANY problems. And my comp is on 24/7. Im sure if i get a 250 modem it will be all good again 
Time will tell
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15-02-2006, 13:06
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#29
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Inactive
Join Date: Feb 2006
Posts: 28
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Re: I dont think this will get any better
Well i just got off the phone to NTL, a tech is cooming out tommorow to replace my cable modem. As soon as i told the guy (from the indian call centre) what was up and that i seen its an issue on here, he put me on hold, then told me he's arraging for a tech, he's cooming out tommorow jobs a good un
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15-02-2006, 13:51
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#30
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Inactive
Join Date: Jun 2003
Location: Tonbridge
Age: 59
Services: Amazon Prime Video & Netflix. Deregistered from my TV licence.
Posts: 21,960
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Re: I dont think this will get any better
Check that your WAN port speed settings on the router are set to 100 and not to 10.......that helped my speeds a lot
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