*ALL* ntl 10Mb Discussion (Part 3)

[squirrel1970]

We'd formatted both computers here - they were squeaky clean by the time they'd been reinstalled and our usual software reinstalled, in fact, ok, we have one slow computer and one fairly fast computer.... but the problem lay with the modem, which even after calling to mention it, we gave up with getting nowhere and dropped our speed to 2meg - just because reading through here was proof enough that NTL had reached the outer limits of suXorzville and didn't look like they were heading back. Heck, we'd even gone the ethernet route to see if that would help with the speed issue - and it didn't!
When I read the statement from NTL, I laughed... it sounded so much like they wanted to wash their hands of the people with problems...

So I'm assuming then, from that, that my ambit 120, the reason why it couldn't get off the 3mb configuration, is all my fault?
and they want £50 for a replacement modem?!?!?! (they'd find a way...)
Well.. excuuuuuuuuuse me!! *pats modem, running sweetly at 2meg away on the floor*

You'd have thought the sensible approach was to sort out the customers with problems before coming out with rubbish like that practically dissing people who know their computers well and know their connection equally so.
It won't attract new customers and it's going to make a few more part company and it's possible that it could scare some others... who will unnecessarily cut down their internet usage because it'll seem as though it's taking the pressure off...
I always had the assumption that sometimes, the customer if not proven right, has at least, a valid point. And each customer should be treated as an individual... not clumped together with some finger from high pointing at them with the blame for everything....

[Cerberus]

I just noticed that all their speeds are now named upto. yet do 1 & 2mb customers have these issues? I don't think so.

Nonsense

I therefore assume that if the 1 & 2mb users experience the same difficulties (which they aren't) then the same statement would apply to them.

Sorry but this won't wash and it's time for NTL to take responsibility and ownership for their problems, instead of blaming other things like their customers for a kick off. This is extremely poor customer service and satisfaction.

After the response from a user on this board, I will now officially complain to NTL and then pursue it to OFCOM if needs be.

Sorry if this has been a bit of a rant but I want a service that runs efficiently (albeit upto 10mb) and that is also reliable.

Apologies if this comment has been echoed. It may also be a good idea to start an online petition and/or get the good guys at nthellworld.com involved.

---------- Post added at 23:15 ---------- Previous post was at 23:08 ----------

Originally Posted by etccarmageddon

well there's no harm in complaining but ofcom will first at least tell you to go through ntl's complaints process fully and draw a blank/deadlock before they want to know.

I will complain and your advice/opinion is greatfuly appreciated. My company (a massive UK mobile telecommunications company) would not dream of making a press release like that. The more I read that statement the more it makes my blood boil.

Anyway I am starting to sound like a broken record and I dont wish to p*ss people off on this great forum. I am off to play BF2. (ping permitting)

[Chrysalis]

I reset my modem 4 times earlier been on 3 different upstream channels but its all saturation.

Channel 6 - I am on now best of the 3, average 10ms above what it should be spikes to 70-90ms
Channel 3 - Spikes to 200+ms very bad, upload only 17kB/sec
Channel 5 - Old channel, was averaging 500ms upload only 3kB/sec download not much better.

[Ramrod]

I reformatted my PC and that improved my '10meg' stb connection back up to the 3meg(ish) speeds that I was getting before the 10meg upgrade
I'm getting a bit hacked off about paying top dollar for something that I'm nowhere near getting so I called CS to implement the suggestion that 2 ntl engineers made a couple of weeks ago when they were here trying to figure out what was wrong--get a SACM.
Actually I phoned CS who told me that they couldn't order me a SACM and that I had to phone BB tech support......which I did.....they agreed that I should try a SACM and said that they would put me through to the correct dept, which they did--CS!
CS then tried to charge me £50 to swap to a SACM but I politely stuck to my guns, requesting that he speak to someone 'higher up'......I am now awaiting a free SACM install on Fri 10th Feb

My question for you all........which SACM should I hopefully be getting?

Originally Posted by Ramrod

My question for you all........which SACM should I hopefully be getting?

I believe the only one they install now is the 250.

[Ramrod]

Originally Posted by Chris T

I believe the only one they install now is the 250.

Okeydoke

[etccarmageddon]

what a shambolic farce.

[Ramrod]

Originally Posted by etccarmageddon

what a shambolic farce.

It was quite amusing and at least I got what I wanted eventually

[fidds]

Bit of an update to my previous post about not getting 10mb download, well Ntl said as i was connected via usb this would reduce the speed. So i thought what the hell lets take out all the network settings and reboot my ntl 250 modem, connect it via ethernet... and what do you know it is giving a constant 9 to 10 mb download rate, using some of the website speed checker gives a few erratic results but using dan ewells test prog it stays solid. The url for his site is http://www.broadbandspeedtest.net...

What i am gonna do is just reset everything back to usb just to check it is still slower and that rebooting the modem hasnt sorted all of it out. Will update my results soon. Fidds

---------- Post added at 18:51 ---------- Previous post was at 18:34 ----------

Update...

Well i just set everything back as it was with usb and i am getting max 3.8mb on all programs, looks like Ntl are givimg me the right info, just so you know the usb is plugged into a usb 2.0 socket... so looks like i need to make the switch to ethernet.

Anyone able to help me with a question...?

I have one ethernet in my machince but have a spare one i can intall, if i install the second one can i bridge the connection so i can use the second one for my Xbox 360?

Thanks All, Fidds

[Ignition]

Originally Posted by fidds

Anyone able to help me with a question...?

I have one ethernet in my machince but have a spare one i can intall, if i install the second one can i bridge the connection so i can use the second one for my Xbox 360?

Thanks All, Fidds

Yep you certainly can.

http://blog.kevindonahue.com/archive...ox_to_wind.php

For original Xbox, won't be that different if at all for the 360.

[manfredojr]

Originally Posted by punky

Yeah, its just b******t.

NTL might think they can treat most of their users like muppets, but not I. I know my connection is worse now than after the upgrade, and its not my proxy/OS/router or anything else they can try and pin it on.

I have just gone down to 2meg, and I am getting basically the same speed/consistency (so not my STB then), and its much cheaper. I'm not even getting the 2meg either.

My NTL BB has always been top notch. If this continues I'll take my money elsewhere.

Same with me..I degraded to 2mb and i was getting 500k speed at peak times and it also was taking me offline every so often this past week or so has been worser than ever,I've been a customer to NTL for 6 years and i'm now going to part ways with NTHELL and go to ADSL.

[etccarmageddon]

manfred - how do you connect to your modem - usb or ethernet?

[sicknote]

sheesh just to say here on the 2mg its another day in the office could`nt connect even today so they just rebooted blah blah blah all the usual crap talking to me as per normal in TS as though i dont know wtf im talking about even after so many times of calling them out and going through all the reboot blah blah blah sheesh its tedious..anyway they dun there so called magic and now i can get on me explorer as im here but thats bout it no email,no mirc,no nothing really but then par for the course..shiiiiiit wait mirc has just sprung into life but alas nothing else.....twiddle thumbs..la la la

wheres that lovely lady that Mr Angry dealt with i need a little ispiration in that there is at least a lil candle at the end of the tunnel

[Sage013]

Originally Posted by sicknote

sheesh just to say here on the 2mg its another day in the office could`nt connect even today so they just rebooted blah blah blah all the usual crap talking to me as per normal in TS as though i dont know wtf im talking about even after so many times of calling them out and going through all the reboot blah blah blah sheesh its tedious..anyway they dun there so called magic and now i can get on me explorer as im here but thats bout it no email,no mirc,no nothing really but then par for the course..shiiiiiit wait mirc has just sprung into life but alas nothing else.....twiddle thumbs..la la la

wheres that lovely lady that Mr Angry dealt with i need a little ispiration in that there is at least a lil candle at the end of the tunnel

Judging by the Service Status page (at 1.30pm) there are a lot of people that cannot connect today. My email is currenltly action and my overall connection keeps dropping out for a minute or two.

mmmmmm, planned maintenance on Thusday morning here: Coventry, Burnley, Hemel Hempstead, Hitchin, Kempstone, Luton, Stevenage, Locks Heath, Warrington, Cosham, Colchester, Northfields, Clifton, Swindon, and surrounding areas.

Current connection problem areas: Luton, North Beds, Biggleswade, Chesunt, Dunstable, Hatfield, Hemel Hempstead, and Ware areas. Also, Watford, Aylesbury, Amersham and surrounding areas.

Ever get the feeling someone hit the wrong button when doing the planned maibtenance

Looking at the Planned Maintenance for this week, ntl seem to have started in the north of the UK and are working their way down south week by week. Once everything is done then maybe we'll all have connections working at proper speeds

[manfredojr]

My modem is connected through 'ethernet'