And so it starts

[Chrysalis]

heh is bit funny yeah, funny how not long after you left the company you had your 1st problem with the service.

Originally Posted by Chrysalis

heh is bit funny yeah, funny how not long after you left the company you had your 1st problem with the service.

first time i had to phone them. I had never really had a problem with my service before. I had decided that i was going to remove the TV service only and have a sky + system installed. The person at retentions setup my tv to switch off 30 days from the day i phoned instead of the day i requested. However a phone call did fix it. I still have phone and broadband with them and have no intention of changing just because of 1 problem.

At the end of the day its only a tv service not life and death so no need to go screaming and shouting and demanding compo like some do .

[Chrysalis]

Agreed, if its just 1 problem and they fix it then compensation is over the top. Its those who have persistent issues who have a proper case for it.

Originally Posted by Bill C

At the end of the day its only a tv service not life and death so no need to go screaming and shouting and demanding compo like some do .

I disagree, after all why do we as paying customers have to put up with this type of crap from any company because they cut corners in order to cut costs!

I say hit them where it hurts and that's their wallets!

After all this seems to be the only way these big company's take any notice and make changes!

Don't get me wrong everyone makes mistakes it just seems to me that NTL do it all the time, just read the posts on this forum to confirm it!

If they end up loosing money as a result of it then maybe they will get up and make some changes to improve things for us and for them!

Originally Posted by Bill C

Update

They had me down for TV only and it was for tomorrow.
1 month early

So have reset it for the 14th of jan lets see what happens then. Again i have been told it is TV only. What i am going to do in the mean time is find out how long for BT to install a phone should that get turned of on the 14th. At the sametime i can check on some Broadband suppliers as well.

What goes around and all that

UPDATE

Ntl arrived this morning. Collected the settops and left, And they did not try to disconnect it all this time . So for doing the job correctly this time.

Big to the 2 members of staff on this site who sorted this out for me.

[quadplay]

Good to hear Bill.

*places tongue firmly in cheek*
Look forward to regaining your custom when the PVR is launched!