*ALL* ntl 10Mb Discussion (Part 3)

[Blade187]

Originally Posted by Rik

Sorry had to post, but thats absolute rubbish!
Im in Hemel Hempstead and on 10meg and I get FULL 10meg speeds everyday!!

I have had 3 years of wonderful service from NTL!
Long may it continue!!

Well, you have to admit there is something not right with the amount of people all having the same problems. I've been with NTL since they took over cable & wireless in my area (about 4-5 years ago) and have also not had a problem with them.....until they "upgraded" me from 3MB to 10MB.

[Chrysalis]

Originally Posted by Rik

Sorry had to post, but thats absolute rubbish!
Im in Hemel Hempstead and on 10meg and I get FULL 10meg speeds everyday!!

I have had 3 years of wonderful service from NTL!
Long may it continue!!

Depends on the area you in, lucky you your area is performing well, not too clever to tell others what problems they have are rubbish because one day it can happen to you and I am sure you wouldnt appreciate people telling you what you say is rubbish.

[sicknote]

hear hear well said Chrysalis
and for your info Rik im in aylesbury and my speed is rubbish like others here
so it wont be long before it hits sunny hemel hempstead buddy:P

[andybeary]

lucky you, i wish i was so lucky in Northampton paying for 10 meg getting 1.9 meg and freqent time-outs every few hours.

Count yourself lucky mate

Andy

[cg1701]

Well I hae been on to customer services today (9-1-06) and they are adamant that the 2mb customers will not be upgraded to the 10 mb service for free as the 3mb ones are currently having done.

I think this was to be expected.

[DavidC]

hey guys, thought i'd post some good news for a change

After waiting for NTL to contact me about the 10MB which they didnt i rang up there CS line today and got through straight away to a nice indian lady with no being put on hold.
Anyway..told her my problem that i was still on 3 MB and i thought i had a problem with my modem not being registered to me as it used to belong to my nephew when i took over his account and changed usernames etc.etc..anyway she sorted it all out and told me to go home, turn everything off and i should be on 10 Mb.

So went home...a bit sceptical like you do..lol and now my comp is on 10 Mb. I just downloaded a vid off a fast ftp server and it hit 900k at one point and my upload speed has now doubled..the upload was what i really wanted

So just wanted to say i was quite impressed with the service and hope other people get things sorted too

[rydwg]

any news on when 2mb users are being upgraded?

[Sage013]

Originally Posted by rydwg

any news on when 2mb users are being upgraded?

The news is still the same, if you decide to start paying £38.00 a month then you'll get upgraded to 10Mb

I think you can work out the serious answer to your question.

[inviroman]

why does ntl want to close your original account and open a new onw one when you change from a stb to a sacm cs also told me that my email address would also change and pay £50 and at the moment i ahve all 3 services in one bill paid by dd they want to split it to 2 bills one for bb and one for tv and phone can they make it any more complicated

[klaus1013]

Well I had to phone NTL a couple of times to get them to realise that my speed upgrade hadn't gone through properly. Yesterday I got lucky and was put through to someone in Cardiff. They removed and re-added my cable modem from their end and bang, I was on 10Mb. Then my problems began...

ADSLGuide showed my connection speed as around 8Mb, which is fine. However, when I jumped on my news server my speed had crashed completely. I used to sustain 3Mb constantly from it, around 360kbps. Now it ranges from a max of 250kbps down to a measly 8kbps... I ran a long ping to the news server and it came back with an 18% loss. I've just checked my regular gaming servers and they've all got around 60% packet loss...

Reading a number of posts in this thread it seems I'm not on my own... Has anyone had any joy in getting this poor performance fixed, or am I stuck with new 'performace'?

Just done another speed test at ADSLGuide and now show very poor results, is this what I need to expect in peak times???

Downstream 668 Kbps (83.5 KB/sec)
Upstream 130 Kbps (16.3 KB/sec)

Many TIA for any info or pointers.

Klaus

[Widescreen]

I'm on 10mb
And usent maxed my connection out

That is until end of December

Today i'm getting 40kb/sec
thats with 2 connections open so 20kb/sec from each one.

Really ****ed off

[Retrovertigo]

As mentioned elsewhere I am also getting terrible speeds on my 10meg line now. In fact with packet loss browsing is worse than when I was on the 2 meg service.

I just hope that NTL get to the bottom of this soon before I decide to switch providers - which I am loathe to do as I prefer cable to adsl, but needs must and all that

[klaus1013]

My usenet provider allows 10 connections, and a I still got the poor speed mentioned in my previous post. I tested again this morning and things were better. The NTLHell speedtest showed me as having 3.8Mb, better than last night, but still nowhere near what I was expecting. I kicked off a news download and my speed ranged from around 200kbps to up to about 600kbps. Again better, but still not good enough...

Klaus

[sicknote]

damm i feel relieved today told them where to shove there 10mg line after a week of the crap and 3 visits to mine to sort it,so got them to put me on the 2mg unlimited and connected me back to the stb also so im happy,now hopefully no more reason to talk to them unless this 2mg dont work then it will be bon voyage for the tv/phone/net and onto adsl for me

[Widescreen]

Ok this is getting at me now

Tried downloading from usenet - getting under 100kb/sec
Tried downloading linux distribution - getting 280kb/sec
Done ADSL guide speedtest - got 148kb/sec

Phoned NTL, told me to go to Proxy site, site gives you three options, download 1meg, 10meg, 50meg file, told me to download 50meg file, downloading it i was getting full 10mb speeds.

Then tried usenet and sites and still getting crap speeds no matter what site i go to.

feel like in a no win situation all the time