And so it starts

30-12-2005, 11:40

First off i can see some here having a good giggle over this.

I have asked for my TV to be disconnected on the 30th of January. I confirmed when i spoke to retentions that i would ONLY have my tv disconnected and nothing else.

Sooooo

Today i lose my broadband and tv. Look down the road and there is a guy in the cab. So i shout him and ask him what he is doing. Says he is disconnecting as per his order.

So i tell him to reconnect as he has it wrong. He does that.

He then pulls up outside my house and says he has a order to disconnect my services. Broadband TV and Phone.

I tell him its on the 30th of January and its only TV. After some discussion he leaves.

I am now onto Customer services and have been for 15 mins and counting so i can then ask for the retensions number so i can ask what the hell is going on.

Now i know how some can get so upset with NTL.

They better not have me down for full disconnection as i might just take them up on it now.

How it turns around

Go on have a good giggle

dilli-theclaw · 30-12-2005, 11:45

I'm not gonna have a good giggle - maybe a little snigger

I hope you straigthen them out m8.

30-12-2005, 11:49

Quote:

Originally Posted by dilligaf1701

I'm not gonna have a good giggle - maybe a little snigger

I hope you straigthen them out m8.

Update

They had me down for TV only and it was for tomorrow.
1 month early

So have reset it for the 14th of jan lets see what happens then. Again i have been told it is TV only. What i am going to do in the mean time is find out how long for BT to install a phone should that get turned of on the 14th. At the sametime i can check on some Broadband suppliers as well.

What goes around and all that

rogerdraig · 30-12-2005, 11:59

its a bit diferent this side of the fence

30-12-2005, 12:04

Quote:

Originally Posted by rogermevans

its a bit diferent this side of the fence

Well hopefully it's sorted . Fingers crossed

i have never needed to phone about my account in the past because there has never been any problems with it.

Gareth · 30-12-2005, 12:53

Glad you're taking it all so well, Bill

rogerdraig · 30-12-2005, 13:00

mostly they do sort it

but when you get to the third and forth phone call you know things will just get worse lol

good luck any how i am waiting for my new bill on 3 for 30 offer with any luck no phone calls will be needed

bopdude · 30-12-2005, 13:00

Quote:

Originally Posted by Gareth

Glad you're taking it all so well, Bill

There's still time mate, still time .........lol, nice one Bill

MovedGoalPosts · 30-12-2005, 13:02

to the real world Bill

30-12-2005, 13:18

Quote:

Originally Posted by Gareth

Glad you're taking it all so well, Bill

Well at the end of the day its not life threatening is it.

I have been assured by 2 valued members of staff on this site that its now sorted.

to Marge and Quadplay your help is appreciated.

spike7451 · 30-12-2005, 13:24

Unfortunatly,disconnections are carried out by outside contractors,like Kelly Comms, & thats where the problem lies.

MovedGoalPosts · 30-12-2005, 13:26

Quote:

Originally Posted by spike7451

Unfortunatly,disconnections are carried out by outside contractors,like Kelly Comms, & thats where the problem lies.

shhh, I think that's the crowd who have offerred him a job

The phrase "out of the frying pan into the fire" comes to mind

30-12-2005, 13:36

Quote:

Originally Posted by Rob C

shhh, I think that's the crowd who have offerred him a job

The phrase "out of the frying pan into the fire" comes to mind

etccarmageddon · 30-12-2005, 13:41

this is what happens when you leave Bill, the whole company falls apart! they can't cope without you.

**Maggy** · 30-12-2005, 14:24

Life is a beach-if we are lucky...

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