*ALL* ntl 10Mb Discussion (Part 3)

[fire]

Originally Posted by absthechatter

I have read that after the config file for a Samsung STB has been downloaded, that when pressing the page up, page down, blue. it will show something like bundle.03. Mine still shows as high. Does this mean I have not got the config file yet, or does it vary from area to area what is shown. I reboot daily, but still shows the same. Maximum download is still 3mb rather than 5.

Many thanks

Abs

Yes you are still on 3mbit,same as me.Phone them up and ask for upto 10mbit.

[absthechatter]

Originally Posted by fire

Yes you are still on 3mbit,same as me.Phone them up and ask for upto 10mbit.

Thanks for that.
I tried ringing three times, the first they cut off the service and forgot to put it back on so it took me a couple of hours to get it back again. The next two times (including today) they said there is a trial and I cannot be part of it. I referred them to the web site where it said I sgould get by end of December and they told me it was wrong!!

Also when they cut me off, I ended up getting billed extra for having a part month, it was only a few pounds, but I'm scared to ring again incase they charge me even more!!

Abs

[fire]

Originally Posted by absthechatter

Thanks for that.
I tried ringing three times, the first they cut off the service and forgot to put it back on so it took me a couple of hours to get it back again. The next two times (including today) they said there is a trial and I cannot be part of it. I referred them to the web site where it said I sgould get by end of December and they told me it was wrong!!

Also when they cut me off, I ended up getting billed extra for having a part month, it was only a few pounds, but I'm scared to ring again incase they charge me even more!!

Abs

If you read post 1501 which i wrote,it may be the way to get it.I will be getting a free modem in January.It was the 4th time i phoned,and they also cut me off last weekend.

[lima]

Its pretty sad that nearly 30 days after receiving the "Good News your going to 10Mb" letter some CS people still think its a "trial" for a selected few. This is what I was told when I called 3 weeks ago.

I have rebooted the Samsung STB several times and still on 3Mb. Its now 28th December. I'd call CS again but what's the point? And I refuse to pay £50!!

Used to get 3.06Mb on the speed tests but lately its between 2 and 2.75. I wish NTL would get its support act together BEFORE announcing upgrades as it just makes them look like arses. Don't they have internal memos????

Is it worth going the retention route?

[Chrysalis]

Well I wouldnt expect much to happen between xmas and new year, those still waiting I would give the first week of jan to see if anything happens.

[Mr G]

Hi,

I think Customer Service is open. Just call, and ask them to check that the correct code is on the system.

I had a friend who was migrated when the rest were and they found he hadn't gone over for some reason.

Cheers, G.

[lima]

I gave CS a call this morning as had my bill in today which said "10Mb Broadband" on it...!

According to CS I am on 10Mb so I called Tech Support. They confirmed that I am on 10Mb and said everything their end was fine.......

.....so I now turn to the wonderful people here to see if you can advise me on how to at least squeeze 5Mb out of this shiny Samsung!!!!!

Here's the setup:

Samsung STB at 10Mb
into a Linksys BEFSR41 v2 router on firmware 1.46.02
into a PC running XP Pro

Speed tests:

Robin's site:

Wed, 28 Dec 2005 12:58:57 GMT
1st 128K took 231 ms = 567411 Bytes/sec = approx 4721 kbits/sec
2nd 128K took 180 ms = 728178 Bytes/sec = approx 6058 kbits/sec
3rd 128K took 170 ms = 771012 Bytes/sec = approx 6415 kbits/sec
4th 128K took 150 ms = 873813 Bytes/sec = approx 7270 kbits/sec

Wed, 28 Dec 2005 12:59:23 GMT
1st 128K took 190 ms = 689853 Bytes/sec = approx 5740 kbits/sec
2nd 128K took 170 ms = 771012 Bytes/sec = approx 6415 kbits/sec
3rd 128K took 3285 ms = 39900 Bytes/sec = approx 332 kbits/sec
4th 128K took 240 ms = 546133 Bytes/sec = approx 4544 kbits/sec

Wed, 28 Dec 2005 12:59:45 GMT
1st 128K took 121 ms = 1083240 Bytes/sec = approx 9013 kbits/sec
2nd 128K took 3244 ms = 40404 Bytes/sec = approx 336 kbits/sec
3rd 128K took 171 ms = 766503 Bytes/sec = approx 6377 kbits/sec
4th 128K took 3205 ms = 40896 Bytes/sec = approx 340 kbits/sec

As you can see these vary quite a bit!

ADSL Guide:

Direction
Actual Speed
True Speed (estimated)
Downstream 2392 Kbps (299.0 KB/sec) 2583 Kbps (inc. overheads) Upstream 482 Kbps (60.3 KB/sec) 520 Kbps (inc. overheads)


NDO:


On Wednesday, 28th December, 2005
Your bandwidth measured as:

2.31 Mbps

which means you can download at 295.89 KB/sec. from our servers.

DSL Zone uk:

[img]Download Failed (1)[/img] 1.99 Mbps
which is around 254.45 KB/s [img]Download Failed (1)[/img] Your connection is performing very poorly (20% efficiency)


Dan Elwell's test: 2154kb/s


So, the upstream at 482 seems abut right but the d/l speed is nearer 2Mb than even the 3Mb I was on before. Tests on the old 3Mb service always gave me around 2.96 as a result pretty much constantly.

I'm getting lower speeds on 10 than on 3...!!!!


Can anyone of you technical wizards see what could be wrong? Why its lower on the 10 service than my reliable 3 service?

Cheers in advance and HAPPY NEW YEAR to all at Cable Forum.


Lima

[hongman]

Hey hey hey...

I have just been told by a friend he has received an email from NTL saying that 10mb is ONLY for 3mb customers now and in the future, 1 and 2mb are staying the same albeit without download limits.

Is this true?

[poolking]

Originally Posted by hongman

Hey hey hey...

I have just been told by a friend he has received an email from NTL saying that 10mb is ONLY for 3mb customers now and in the future, 1 and 2mb are staying the same albeit without download limits.

Is this true?

Care to post the email?

[fire]

Lima-You will probaly need a new router,or don`t use your router.I read this about your router,it only has a 10mbps on the internet side:

Built-in 10/100Mbps four-port switch (IEEE 802.3 10BaseT, 802.3u 100BaseTX). Devices on the LAN which are equipped with 100Mbps NICs can communicate with each-other at maximum speed, while Internet communications occur at a maximum of 10Mbps.

[grubbymitts]

Originally Posted by lima

Can anyone of you technical wizards see what could be wrong? Why its lower on the 10 service than my reliable 3 service?

Lima

Router can't handle the faster speed? Take it out and try a direct connection. You never know...

[etccarmageddon]

Originally Posted by hongman

Hey hey hey...

I have just been told by a friend he has received an email from NTL saying that 10mb is ONLY for 3mb customers now and in the future, 1 and 2mb are staying the same albeit without download limits.

Is this true?

no.

[leeswin]

can someone advise me what 3072kbs works out to,

thanks

Originally Posted by leeswin

can someone advise me what 3072kbs works out to,

What do you mean by "works out to" ?

Originally Posted by leeswin

can someone advise me what 3072kbs works out to,

thanks

it works out to a 3Mb connection working at optimum, or a 10Mb connection, working at a third of its capacity