*All* ntl Cap Discussion (part 4) - Page 16

Bluestraw · 24-12-2005, 11:08

I know the current 'advertised' cap on 10Meg service is 75Gb, but can someone please tell me how much they are using with no problems? I have a feeling it's about 100Gb, is that right?

Damn 10 Meg - so easy to download SO much SO quickly

twinkle · 24-12-2005, 11:15

as of this moment i have dl 300+ think i might be getting a letter in jan,after a month on bad boy {512} go on on to 2meg unlimited

DieDieMyDarling · 24-12-2005, 11:15

Quote:

Originally Posted by Bill C

Well come on what did you expect. We need to keep Cable forum busy, what better way then a endless stuck in the grove thread

The best way would be to say all ntl employees are useless.

(sits back and watches the page count for the thread triple in 3 hours)

24-12-2005, 11:20

Quote:

Originally Posted by DieDieMyDarling

The best way would be to say all ntl employees are useless.

(sits back and watches the page count for the thread triple in 3 hours)

Not me m8 no longer work for NTL

LenMackin · 24-12-2005, 12:03

Everytime NTL send out an email its obviously written by a marketing type who would really prefer to be a politician. Misinformation and economy of truth prevail at all times.

Griffin · 24-12-2005, 13:25

Quote:

Originally Posted by twinkle

as of this moment i have dl 300+ think i might be getting a letter in jan,after a month on bad boy {512} go on on to 2meg unlimited

You may want to check back through the forum, you may get a bit of a shock.
Those forcibly put on the 512k bad boy line, i think you will find once there its permanent & therefore no upgrading to a faster speed.

Willc0 · 24-12-2005, 13:26

Just had my bill from NTL: with the Cap Removal information on the back of one of the pages.

Hope it applies to 1mb connections to, (I'm on 2mb at the moment).
I don't need speed, but the 3gb cap was unrealistic!

BTW I am dyslexic, but then I have a spell checker installed in FireFox so even that isn't an excuse.

lordy · 28-12-2005, 00:16

Hi, I reluctantly joined NTL due to house move. I wanted to stay with Eclipse ADSL (2M £29 no caps). But the previous owner had cut BT cables and BT couldnt get an engineer around until 16th of Jan! So I reluctantly joined NTL knowing it had a bit of 'a history'. I voiced my concerens about the caps, and a chap I spoke to said they are reviewing the caps and thinking about getting rid of them?? And they are not currently enforced. I know that staff sometimes say any old rubbish verbally, has anyone else heard the same?

Also can NTL really just suspend your service for as long as they like and make you still pay?

I'd rather they just terminate it and I get back on a decent ADSL service.

If I ever get a warning letter I'll probably do something that is breech of T&C document it and asked to be released from my contract

I dont get TV or phone from them so no skin off my back.

Lordy

Graham M · 28-12-2005, 00:42

The caps are not currently really being enforced unless you take the mickey with your usage. If you read the thread you will see that in the next year they will be offering the following Tarrifs:

o 1MBit Unlimited (17.99)
- 10MBit Capped (17.99)
o 2MBit Unlimited (24.99)
- 10MBit Capped (24.99)
o 10MBit - 75GB Cap (34.99)

There are no definite dates for ay of this

Quote:

Originally Posted by lordy

Also can NTL really just suspend your service for as long as they like and make you still pay?

Where did you get this from?

lordy · 28-12-2005, 01:11

Quote:

Originally Posted by Zeph

Thanks!

Quote:

If you read the thread you will see that in the next year they will be offering the following Tarrifs:

Thanks. Skimmed through it after I posted.

Quote:

Where did you get this from?

That was my interpretation of http://home.ntl.com/page/userpolicy

Quote:

In the event that you exceed the usage allowances applicable to your Internet Services, we reserve the right (at our sole discretion) to reduce, suspend or terminate your Internet Services. During any period of reduction or suspension, you will remain liable for the payment of your Internet Services charges at the original level. We also reserve the right (at our sole discretion) to re-grade your Internet Services to a different speed and/or usage allowance at the appropriate charge.

Does that literally mean ntl could suspend you (for some period) whilst you pay full whack. If so, it seems like an unfair term to me. Anyway, I guess its not relevant now as I'm on 2Mb.

(Their routers seem to drop a lot of packets though!)

Chrysalis · 28-12-2005, 02:10

lordy it seems to be the case that they are not enforcing them to exact measurements but if you breach around the 150gig mark then you may get throttled down to 512kbit permenantly.

grubbymitts · 28-12-2005, 07:22

"In the event that you exceed the usage allowances applicable to your Internet Services, we reserve the right (at our sole discretion) to reduce, suspend or terminate your Internet Services. During any period of reduction or suspension, you will remain liable for the payment of your Internet Services charges at the original level. "

- and no court in the land would ever say that this was a fair contract. It's scare tactics.

lordy · 28-12-2005, 12:17

Quote:

Originally Posted by grubbymitts

"In the event that you exceed the usage allowances applicable to your Internet Services, we reserve the right (at our sole discretion) to reduce, suspend or terminate your Internet Services. During any period of reduction or suspension, you will remain liable for the payment of your Internet Services charges at the original level. "

- and no court in the land would ever say that this was a fair contract. It's scare tactics.

My thoughts exactly. Sounds like you could get out of it using

http://www.oft.gov.uk/Consumer/Unfai...ts/default.htm,

but you have to pay your dues whilst fighting it in court.
Alternatively just ask NTL (in writing) to released you from contract otherwise you will take it to court using "Unfair Terms" etc..

I understand that some here are stuck on the bad boy 512 line for the rest of their contract whilst paying for the faster service? If so this just doesnt sound right to me. Get together and send some synchronised recorded delivery letters asking to be re-instated or released from contract. And threaten to tell the Register/Inquirer to. NTL do not want any bad press at this time whilst trying to get a chunk of the whole internet services "thing". Once you are released from contract, you should be able to sign up again ??? (Thats just a guess on my part)

grubbymitts · 28-12-2005, 13:17

I think those who were put in the naughty bin are only paying £17.99 a month - NTL lawyers probably told their clients not to push the paying full price idea.

A friend of mine is stuck on the 512k until February and then his contract runs out. One phone call to NTL around this time saying he's swapping to Sky and BT (he also has the TV) unless he gets back 2mb will probably sort it out. Other than that, it's a simple case of not renewing the contract, leaving it a week and then contacting sales and ask for a new account.

Matth · 28-12-2005, 19:53

If you're within the 12 month term, it's quite possible that they have you by the short and curlies, unless your problem is a result of the terms changing to your disadvantage.

Out of that, I don't see that there is anything to stop the inevitable response to "we suspend or restrict your service", being "I give 30 days notice" - assuming you have any practical alternative.