*ALL* ntl 10Mb Discussion (Part 3)

[bordi]

Listen to this one...I phoned CS got through to a lovely Indian lady who told me that there was a fault in my area that started today hence I couldnt get 10mbit, I said I'm on an old modem, she said ''please sir wait until the 23rd December or until the fault is over today" So I said ok on the 23rd December, EVERYONE on EVERY modem will get 10mbit? She said yes sir everyone will LOL. So I referred her to http://www.ntlworld.com/toolsservices/forms/cm/ she then paused and said, yes that is right sir, but if you please wait until the 23rd December you will get 10mbit. Funny how my modem is jammed smack on 5.5Mbit and others report 10mbit in my area o.O

[pixiebot]

Originally Posted by jake0

why on earth do STB users have to pay £50 in order for us to use 10mb to its proper potential? we didnt ask for our internet to be placed on a STB in the first place, so why on earth do we as the customer have to pay to be placed on a SACM in order for us to be able to use 10mb like everyone else who has a SACM in the first place.

bang out of order :/

Funny you should say that because I couldn't have both when I asked. As I wanted the TV package I was refused a SACM because I could get 'the' (not a different tier of) BB service...........

[Bursar]

Guess I was lucky as I had BB installed first, so got my SB3100, and then a couple of years later decided to get the TV service as well.

Now need to convince them to change the 3100. I think I'll wait for the initial hype to calm down and once the NTL phone lines are cooled down a little I'll speak to them.

[ian@huth]

Originally Posted by lakeybloke

Got this response from CS when I asked how they could justify charging SOME people for Modems, and not others:

Thank you for your recent e-mail as far as we are aware as a new contract is made when changing to a Cable Modem an installation charge is made however Sales may offer discounted installation. Please contact our sales team on 0800 183 1234.

Think I will stick to my 2meg now anyway, as the whole thing is such a farce.

Why should changing from a STB to a SACM involve a new contract? When you sign up for broadband there is only the option to select a speed tier, not a method of delivery. There are several models of STB and several models of SACM and NTL decide which one you are allocated. The customer should not be penalised because NTL have supplied a delivery method which cannot cope with the services they are offering. As I understand things it is a change in billing systems when moving from STB to SACM but that should be NTL's problem, not the customers and the customer should not be expected to pay for it or be tied into a new contract.

[daz196]

A ntl engineer come round and set up the modem
entered pin and name,would not go through rang up ntl
he said cos,your have just got the modem it takes a while to set up
just wait a few hours and try again,has anyone else had this and how long does it take,
also i still have my 3mb through my stb,will it automatiaclly cancel my broadband through stb once modem is up and running,
i forgot to ask ntl,i get more answers here then ntl
not slagging of ntl staff,but you get different answers
thanks
daz

[Chrysalis]

Originally Posted by Mauldor

In the real world, you would have thought NTL before they introduced 10mbit either for testing (the fabled TRAIL) or real - would have made sure there was enough bandwidth to handle XX users on 10mbit and below. No-one has answered my questions which I asked AGES ago:

How many users are connected to each UBR?
How Much bandwidth per UBR is allocated per D/L and U/L

If these figures comes forth - then we could see if the network can indeed cope but maybe they are hidden away for a reason? All I know is that Before the 10mbit every hit the shores, 2mbit was pretty consistant but as soon as the 10mbit came into force - the speeds have shot down (I have a mate few doors down still on 2mbit) and also they have gone to crap for me (10mbit). If you try the same stuff @11pm onwards - the speeds are fine - could not get any closer to 10mbit if you tried. This tells me the network cannot with-stand 10mbit - simple as that !!

In fact Ill tell you what Ill do for a week or so, Ill DO a speed test from the Irish Site, ADSL Guide and from here and produce a chart showing the speeds come flying down during the day and shooting back up at night

You are correct in everything you say, I am aware we are all contended at the ubr, and you can test that irish site and your speeds should be good they are for me, but what I am getting at is ntl do not have one big pipe out to the internet it doesnt work like that instead they have dozens of pipes that go out to different parts of the internet. So that irish speedtest site for instance seems to have a uncongested peering pipe as it is pretty much max speed most parts of the day but other routes are abysmal, I have done things like test my speed on paul's speedtester and found that to be way above what I am getting so it ruled out my ubr. My reports are consistent with what gamers are reporting for game servers located in the same region and the source server has capacity spare galore, with user's on other isp's in the uk having no issues whatsoever.

I am seeing some improvements slowly tho on other routes, but unfortenatly there are also declines on some routes so I dont know what to make of it yet, but all I am thinking right now is that once more ntl have done upgrades to users before to their own network and underestimated the impact, it is a repeated mistake they should have learnt from.

---------- Post added at 17:46 ---------- Previous post was at 17:45 ----------

Originally Posted by Dodger444

The answer to the first question is 30:1 ratio. where as bt have a 50:1 ratio... as for the second question I have no idea

EDIT: I must admit, thats what it used to be a year or so ago... whether that's changed now (and it sure feels like it!) I dont know??

Where do you get the 30:1 figure from?

Incidently BT is officially 50:1 but they have been running at nearer 20:1 for years now, contention is noticeable to the end user once you start going above 25:1 mark.

[Slef]

will the £50 charge for modem replacement/upgrade be increased now that Virgin have rejected the takeover

[Tazfan]

As of today, Im on the 10MB service. Its blistering! I was not expecting it yet, so its a good Xmas gift for me.

[Hom3r]

I bought my CM from NTL when they first launched BB I got a Terayon, In the new year when I get a new 250 will NTL try and take my modem or can I keep it.

After all I've still got my Sony Betamax C5 video recorder, which I bought about 20 years ago.

[Fawkes]

I'm in the Baguley area and no sign of and update yet, I know I will only get 5MB on my SMT 2100C but its better than nothing and the increased upload would be good.

Has anyone got an ETA for the Baguley upgrade?

[etccarmageddon]

it's available in Baguley as far as I know - if not automatic you should be able to order it via customer services.

[Tazfan]

Originally Posted by david.ewles

I bought my CM from NTL when they first launched BB I got a Terayon, In the new year when I get a new 250 will NTL try and take my modem or can I keep it.

After all I've still got my Sony Betamax C5 video recorder, which I bought about 20 years ago.

I started on 512k with a Motorola Surfboard 4100. I still have it, and wouldnt give it up for the world. I cant see why they would try to take your teryan off you.

[city-boy]

I rang NTL, I'm only going to get 5MB on my Samsung Box unless I pay £50 for a modem..see:
http:\\www.ntlworld.com\stb
I said put me through to disconections, they told me they would waive the £50 fee, they put me back through to customer services and I have arranged a date to add a cable modem for free.

[Mauldor]

This is only two days worth of Data on my testing, but the trend is quite clear to see, cannot test during the day as I am at work

Got to say it is def getting better since last week even at peak time, notice ADSL Guide is always low compared to the others..

[dunkyb]

my ambit 120 modem suffered a data blackout again today at about 10pm.. had to do a hard reset.

Anyone else with this modem having these probs since the upgrade??