*ALL* ntl 10Mb Discussion (Part 3)

[IanUK]

This "free upgrade" business is nonsense, it's just moving along in-line with progress.

I agree totally, plus of course it remains to be seen if it is *free* for us STB users who have to swap....

Originally Posted by IanUK

I agree totally, plus of course it remains to be seen if it is *free* for us STB users who have to swap....

They swapped my sammy for the 250 free of charge... But, I haven't seen my next bill yet

[Siuko]

Well here is my 10mb upgrade story....

Just phoned the 0800 052 2000

Got through to a very nice helpful CS and gave them all my details and that I wanted 10mb and was on a STB.

Was immediately told that I would have to have a cable modem installed as the STB couldnt handle the speeds required.

I asked whether I would be charged for this and she checked and assured me becuase it wasnt a seperate install of a cablemodem (like it might have been if I didnt have telephone, tv and internet with the stb) it would definitely be free of charge and I should hopefully be upgraded this thursday.

She also had to setup a new account for me, as the cable modem is billed seperately. She said due to an issue with new pin numbers being assigned (the automated voice had warned of that issue too) I would have to wait for a letter to arrive with my new internet pin number. She also said it was probably best to carry on using my Broadband through my stb until I was certain the cable modem was working and my pin had arrived.. and then to phone then to cancel my stb internet.

So if all goes to plan things should be cool (without a £50 charge)... I guess I just have to wait and see....

Originally Posted by lakeybloke

Thanks for the sympathy dude - its because NTL have the same attitude as you that so many people are being fobbed off and are being forced to either leave or put up with a shoddy service.

To to add to this. Who is forcing you to leave. Note the word forcing.

[ian@huth]

Originally Posted by markknell

IF NTL did not perform upgrades I would of gone elsewhere ages ago. I would of gone to an ISP that offers higher speed for the same cost or less. It doesn't matter to me what speed other ISP's were offering a year ago, it's what they offer now and thatâ₠¬Ã¢â€žÂ¢s the same for NTL. It's irrelevant that NTL upgrade for free because if they didn't everyone would go elsewhere.

Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s just competition. In less than a year no doubt most exchanges will offer 8mbit as a standard product. Some offering up to 22/24mbit - I just think people are making a big deal out of the 'free upgrades' and saying that we should be grateful.

I think that the point being missed by a lot of people is that most ISP's are selling broadband packages at below cost or with a very small profit margin in order to build up market share. At the moment speeds are increasing rapidly and subscription charges are lowering. You have to question whether these are sustainable services at the prices being offered today, especially if they are offering unlimited traffic. The faster that speeds increase the more chance there is of contention being an issue. Just think about the size of pipes that some ISP's use and how quickly they will become saturated if customers try to max out their connections. There is a vast difference between the 512k that most ADSL customers had a year or so ago and the up to 24 Mb connection that some can get today. My guess is that you will find that you will have to pay higher prices if you want to use more bandwidth, no matter which ISP you choose.

[markknell]

Originally Posted by ian@huth

I think that the point being missed by a lot of people is that most ISP's are selling broadband packages at below cost or with a very small profit margin in order to build up market share. At the moment speeds are increasing rapidly and subscription charges are lowering. You have to question whether these are sustainable services at the prices being offered today, especially if they are offering unlimited traffic. The faster that speeds increase the more chance there is of contention being an issue. Just think about the size of pipes that some ISP's use and how quickly they will become saturated if customers try to max out their connections. There is a vast difference between the 512k that most ADSL customers had a year or so ago and the up to 24 Mb connection that some can get today. My guess is that you will find that you will have to pay higher prices if you want to use more bandwidth, no matter which ISP you choose.

I have no doubts that ISP's price their products near the margin but there are some that make millions in profits. If ISP's only made £0.50p profit per customer per month people like BT / NTL / Wanadoo make enough money to keep them in business. At the end of the day customers will go where they can get a good fast service for the right price.

[RobK]

Originally Posted by Dobbo

is there anyone out there with the ambit 100 modem getting the full speed?

I am. I was getting about 6MB/s until a firmware upgrade came through. Since then I've been getting the full 10MB/s.

[MistaP]

My last half hour roughly:

I just phoned NTL CS - 0800 052 2000 - option 2 Held 15 mins

Hello. I'd like to get the 10Meg broadband please.

Ok..let me just check your accout...Right to receive the 10MB you'll need a cable modem as the STB won't handle it, i'll just check when the next available appointment is for you......that'll be next Tuesday Mr ***** in the afternoon between 12-6pm.

Excellent, would this add to my bill at all or cost me anything?

No sir, it would be at no cost to yourself.

Excellent, thanks for your help.

Thanks sir. goodbye.

Bu Bye.


I really don't know what to make of it? I've read all over the site £50 fees, but I asked twice and definitely won't cost me anything.

Btw, this woman wasn't scottish like the last 300 calls have been, maybe scotland diverted my call.

[pixiebot]

Originally Posted by MistaP

My last half hour roughly:

I just phoned NTL CS - 0800 052 2000 - option 2 Held 15 mins

Hello. I'd like to get the 10Meg broadband please.

Ok..let me just check your accout...Right to receive the 10MB you'll need a cable modem as the STB won't handle it, i'll just check when the next available appointment is for you......that'll be next Tuesday Mr ***** in the afternoon between 12-6pm.

Excellent, would this add to my bill at all or cost me anything?

No sir, it would be at no cost to yourself.

Excellent, thanks for your help.

Thanks sir. goodbye.

Bu Bye.


I really don't know what to make of it? I've read all over the site £50 fees, but I asked twice and definitely won't cost me anything.

Btw, this woman wasn't scottish like the last 300 calls have been, maybe scotland diverted my call.

Perhaps word is getting through to CS after the initial uncertainty. Now everyone else who has been told no, get back on the phone and lets hear about some more positive outcomes

[gripper103]

How do I get or do a firmware upgrade on my ambit120 modem?
It keeps dropping connection every now and then,do I need to alter any settings on my computer,any help would be great,thanks

[Bursar]

I got upgraded from 2MB to 10MB last night and I've just done a power down on my SB3100 and it's running at about 5.8MB. There is a post earlier in this thread that mentions a firmware upgrade for the SB3100 so I'll just sit tight for a little while.

Hopefully it won't be too long and I'll reset my modem once a week. If I haven't got to 10MB by the new year I'll pester NTL for a new one.

[dunkyb]

Originally Posted by gripper103

How do I get or do a firmware upgrade on my ambit120 modem?
It keeps dropping connection every now and then,do I need to alter any settings on my computer,any help would be great,thanks

aha, another one ... glad im not the only one whos connection drops with this modem..

it's seemed ok recently though, first few days was awful.

[eTa]

Well I just tried to get the 10Mbit upgrade (Sammy) and was told I would be charged £50!!!

After reading the comments here I might have another go at CS and see if they would be polite enough to install a free SACM (I have all three packages) - wish me luck!

p.s. What would would happen if I downgraded to 2Mbit for a month then requested the 'new' 10Mbit service in January? Would NTL have to supply me with a new modem?

[Dobbo]

Originally Posted by RobK

I am. I was getting about 6MB/s until a firmware upgrade came through. Since then I've been getting the full 10MB/s.

What firmwire upgrade? my config file is
Software Upgrade File Name : ntlhm100_ntl0002.cpr
is that what you mean?

[timmay]

Hiya

I've just tried to upgrade my 2MB to 10MB but the guy at CS said I needed to upgrade to 3MB first (£37.99 ).

Is what he said correct?

Thanks,

Tim