Bittorrent & Disconnections - Ambit modems - Page 3

ssdd · 26-11-2005, 15:41

Quote:

Originally Posted by Broken Hope

I'm the brother of the OP, I was having the exact same problem, just now had the engineer swap me out to a 250 modem and the problem is now fixed.

Nice one. I'm also in Nottingham and have been having this problem for over a week. Rang t/s for the fourth time today and getting another engineer coming out Tuesday. If he knocks on my door without a 250 in his hand

Puddlejumper · 26-11-2005, 18:05

The 250 modem seems to be the way to go then. Got another engineer out to me on Monday.

psittack · 26-11-2005, 22:27

hello again,

have been on to CS again & didn't even give the guy the chance to fob me off. just said that my connection has been cutting out & modem resetting since last friday & that I'd been on the forums discussing it. Then said the only way to resolve it seems to be the 250 modem so he immediately arranged for an engineer to come out. good job I'm off work next week then, eh?

why do engineers and courier companies ALWAYS expect you to be in between 9am - 5pm just for them? do they not understand that people WORK FFS?

one of my pet hates, as you may have guessed.

will post update when modem has been replaced.

I'm a 3Mb/Sec customer so that'll free me up to start moaning about not getting the 10Mb upgrade soon enough

bugheadcjd · 28-11-2005, 09:09

Right, as soon as I get home from work I'm going to call TS and try and get an engineer out.
I've been having the rebooting now for over a week.
The NTL status page has nothing about where I am.
I think we need some kind of poll on here, for 'have your problems been solved by a new NTL 250 modem?'.
NTL must surely be aware there are problems, I mean the list of people who are having the rebooting problems is growing rapidly.

ukcobra · 28-11-2005, 09:40

My BT client appears to knock my BB modem off, and this has started happening since the BT Client upgrade. I have an engineer scheduled for today. NTL insisted on sending an engineer, I'm not so sure they've done enough troubleshooting.
I'll post the status after he/she has been.

Mark

Andy C · 28-11-2005, 12:55

Quote:

Originally Posted by psittack

why do engineers and courier companies ALWAYS expect you to be in between 9am - 5pm just for them? do they not understand that people WORK FFS?

With ntl I've always been given a choice between a 9am-1pm or 1pm-5pm slot for engineer call outs. Not sure if that depends on the area though.

ukcobra · 28-11-2005, 14:48

There is a BT client update just realeased. Azureus 1.88

---------- Post added at 14:48 ---------- Previous post was at 14:45 ----------

NTL man been, filter plugged into back of existing Cable Modem, what with the new client as well, I won't be sure what fixed it !

Derek · 28-11-2005, 14:51

I've just had a 250 fitted this morning. The signal level was slightly high as well but since then (touch wood) its been pretty solid.

Not disconnects when under a heavy load since the change.

ukcobra · 28-11-2005, 15:11

The problem for me is still there, neither the filter nor the BT client upgrade has changed the problem.

bugheadcjd · 28-11-2005, 15:41

Well, I finally got an email back from cablemodem_support.
They have run some diagnostics on my modem and concluded that it has rebooted around 400 times and that the modem probably needs replacing. Just got to arrange an engineer visit now.
Hopefully he/she will fit me a new 250 modem which seems to have solved the problem for most other people.

Puddlejumper · 28-11-2005, 17:51

Had my modem changed this morning. So far (fingers crossed) its working ok.
I asked the engineer for the 250 modem and at first he said he would only change if there was something wrong with my 120. I explained all the grief I have read about on here and some other boards and explained about the 250's fixing the problem for other people. The engineer was quite surprised not to have heard anything from NTL themselves, but agreed that the evidence is pretty overwhelming and changed the modem.
He also said that its probably because they put through a firmware upgrade recently on the 120's. He wasn't even told about that until days after it had happened.

OT but according to him the 120's will not support the 10Mbit service.

ukcobra · 28-11-2005, 17:53

Mine had rebooted obver 800 times, and continues to do so, but they have not replaced it, and I still have the problems.
Speaking with the Tech Support, Level 1 was a waste of time, all they did was try to pin the fault on my Router/PC/Firewall/Virus Checker.
Not sure what to do next, they don't understand the word Escalation in India.

coventrycityfan · 28-11-2005, 18:17

Cobra
ring 150 and call CS, i did this today and got through to a helpful chap on TS called Mark.
He understood the problem and was excellent, i mentioned that i've read internet forums etc and know other people who have the same fault but it appears to me NTL do not know this is a major issue as he has sent an engineer for me to fix the problem on Thursday Afternoon
My advice is to ring between 9-5 mon to friday, i wouldn't bother on weekends as calling TS in India was very very unhelpful

ukcobra · 28-11-2005, 19:33

I did call India at the weekends, I won't waste my time again. I did call between 9 and 5, as I've been working from home. This morning I got a Welsh chap, this afternoon, a girl from India.
I'm going to cancel this if I don't get it solved.

Russ · 28-11-2005, 19:52

We have recieved a request from someone within ntl for those who are getting these problems to answer the following:

Quote:

What Modem Model?

Location?

Tier of Service?

Connection method?

Is there a router behind the modem? If so what make?

What apps are in use at the time of failure - specifically Bit Torrent as per the thread, or also P2P/ftp?

Also is it only under heavy upstream?

Please copy-and-paste the questions with your answers in to a PM and send it to me and I'll ensure it goes off asap.