*ALL* ntl 10Mb Discussion (Part 3) - Page 53

burningfeetman · 24-11-2005, 14:47

After a cooling of period i realise what i said was a bit on the harsh side, and all things aside the lady on the other end of the phone was polite in dealing with my enquiry. It is just frustrating to be told something when you know its not correct. I understand that NTL employees can not always be the first to know whats going on, in fact if my experiences in previous jobs are anything to go by they are likely the last to know. Still, the case of people being upgraded depending, supposedly, on who they speak to is a little annoying. Again i appologise for my hasty remarks.

24-11-2005, 17:06

Quote:

Originally Posted by howudoinn

One other thing though i enquired about exchanging my Ntl: home 100 modem and was told this wouldnt be necessary is this correct ????????

I was told the same about my 100 modem. Its been fine since I was upgraded and the cs guy sent me the f/w update. The 100's seem to be coping just fine with 10 meg.

howudoinn · 24-11-2005, 18:07

Glad to hear that someone else has been given the same information and all seems fine with my 100 modem and also getting good feed back from any speed checks i have done

Anyone else getting diffrent results????

Tiger33 · 24-11-2005, 19:16

Hey all

Quick question

we are all talkin bout the 10mb service but im a web designer and im more intersted in the upload rate of htis service

can anyone let me know what this upload rate actually is

also if you go to the root page for the modem were can u see the download speed for it?

i have just got the new 250 modem installed

BBDL · 24-11-2005, 19:20

The upload speed is..................... 512k

ant78 · 24-11-2005, 19:45

when i went to upgrade last week to 10mb on the web upgrade page, it said upto 10mb, today it says bund03. Are these the same things? And why have they changed?

hokkers999 · 24-11-2005, 19:48

Quote:

Originally Posted by etccarmageddon

perhaps you're behind a router and it can't get to the router to check the mac address. are you cable modem or set top box? are you behind a router?

The usual way of connecting it is like this : Internet -- Cable Modem -- Router so your suggestion isn't actually relevant. Nice try though.

SnoopZ · 24-11-2005, 20:49

Quote:

Originally Posted by Carpetmonster

I have exactly the same problem, on a surfboard 3100. I don't believe it is due to more traffic, as it was working perfectly at 3Mb before and happened the instant after I was upgraded.

I've tried tech support who just got me to try a load of things (I know it's not my PC, IT support myself, but I humored them and did all they asked). I know the problem, it's the modem, but I can't get them to change it. Fed up of calling, going through the same stuff. I'm now waiting until the middle of December when it goes 'live' and try again, if NTL don't contact me first about my modem (yeah right!

).

OWNING my SB3100 made it easy to get it changed.... i just unplugged it and rang TS and said i had spilt coffee on it.

Obviously with it being an NTL modem you can't do that....but accidents do happen.

ssdd · 24-11-2005, 23:48

Quote:

Originally Posted by Slyder

I was told the same about my 100 modem. Its been fine since I was upgraded and the cs guy sent me the f/w update. The 100's seem to be coping just fine with 10 meg.

ditto that, but tonight it's rebooted twice. thought it had been sorted but not sure now (could be maintainance). looking at the lights the d/s sync and rdy ones are solid, the enet is flashing and the u/s is flickering

CockneyMackem29 · 25-11-2005, 00:19

Hi All

I am a new member, but a regular poster on other forum's.

What area's are covered by the new 10mb service, is it worth getting in touch with cs.

I am in Sunderland, Wearside. So whats the chance of an upgrade.

**Paul** · 25-11-2005, 02:21

All areas afaik.

deadite66 · 25-11-2005, 05:42

i'm on 3Mb but still get this

Quote:

Unable to upgrade your connection speed

We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

area: Great Yarmouth

**Paul** · 25-11-2005, 06:20

You cannot upgrade online from the 3 meg to 10 Meg (but oddly enough, you can from the 1 meg or 2 meg .....)

bagwaa · 25-11-2005, 06:33

Quote:

Originally Posted by Carpetmonster

I have exactly the same problem, on a surfboard 3100. I don't believe it is due to more traffic, as it was working perfectly at 3Mb before and happened the instant after I was upgraded.

I've tried tech support who just got me to try a load of things (I know it's not my PC, IT support myself, but I humored them and did all they asked). I know the problem, it's the modem, but I can't get them to change it. Fed up of calling, going through the same stuff. I'm now waiting until the middle of December when it goes 'live' and try again, if NTL don't contact me first about my modem (yeah right!

).

Yeah, I have rebooted my cable modem lots and lots of times, I tried to call them yesterday and some women just spoke over me and told me that it was because its a "pilot scheme" -- I tried to explain that I appreciate that and understand that, but why am I only going at 1mb now? -- she just told me its because its a pilot scheme and sometimes I will gete 10mb and other times I will maybe get 3mb (even tho I tried to explain that I am 3 times slower than normal!) -- Ive not pushed over 100k/sec since I upgraded, so I think I will give up on this one, I am going to call Customer services and ask them to downgrade meback to 3mb or maybe 2mb. Oh well :-( I tried :-(

Bagwaa

Neil · 25-11-2005, 07:00

Quote:

Originally Posted by etccarmageddon

can this be merged into the existing 10meg thread?

Done.