*ALL* ntl 10Mb Discussion (Part 3)

[Scope]

I get the following error message when going through the upgrade url on ntlworld:

The username (xxxx) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password.

Could one of our resident NTL CS chaps with access to the username database please be so kind as to find out what username is registered on my MAC address? PM for MAC address. I tried resolving this with NTL when the 2mb upgrade took place, but nobody was able to help..

Thank you.

[Scopeuk]

just point out its scope and not scope uk
on a lighter note were you using your primery acount not a secondery one you created (cant promis tha is the issue)

[Panhandle]

All those people struggling with 4 to 6Mbs download, is your modem connected via USB 1.1? Or is your ethernet connection on half duplex or 10Mbs? The speeds being reported by a few out there seems to suggest that the connectivity problems may be local to their machines.

[etccarmageddon]

Originally Posted by Scope

Could one of our resident NTL CS chaps with access to the username database please be so kind as to find out what username is registered on my MAC address? PM for MAC address. I tried resolving this with NTL when the 2mb upgrade took place, but nobody was able to help..

there are data protection issues if they did that - you're best ringing NTL directly and asking for your username and password.

[Scope]

Originally Posted by etccarmageddon

there are data protection issues if they did that - you're best ringing NTL directly and asking for your username and password.

Fair enough, if thats the case I'll provide the username and they can tell me if its the same one.

scopeuk: It is the primary username, dont think I have ever created more than one.

[Phobz]

Hi everyone

I have been reading all these posts and noticed a lot of people can be very impatient, but I also found out when I was 1mb, i could of had 3mb which i lost out on for about 4 months!!! I did not know about the update at all, a simple email would of been nice atleast but ah well. I just wondered if I leave it till the mid december date, would I be automatically updated or I have to do it myself on the tier upgrade page, at the moment it says I can't have a upgrade, im 3mb so maybe its just my area (warrington). I have the ambit 200 modem (the silver one) and have seen that this is capable for 10mb connection. Could anybody enlighten me on whether or not it will just update or ill be waitin till im 90 for the upgrade like.

Cheers
Paul

[Paul K]

Originally Posted by Phobz

Hi everyone

I have been reading all these posts and noticed a lot of people can be very impatient, but I also found out when I was 1mb, i could of had 3mb which i lost out on for about 4 months!!! I did not know about the update at all, a simple email would of been nice atleast but ah well. I just wondered if I leave it till the mid december date, would I be automatically updated or I have to do it myself, at the moment it says I can't have a upgrade, im 3mb so maybe its just my area (warrington). I have the ambit 200 modem and have seen that this is capable for 10mb connection. Could anybody enlighten me on whether or not it will just update or ill be waitin till im 90 for the upgrade like.

Cheers
Paul

You will probably be contacted by email etc closer to the date that they are due to upgrade the lower tiers. You should get the upgrade automatically but keep an eye open for more info on this forum so you know roughly when you should be receiving it.

[Phobz]

Thanks Paul, Ill do that

[ssdd]

Originally Posted by ssdd

Looks like I'll be on the phone to tech support again tomorrow as the account is in my wifes name and she needs to be here when I ring

Just rang tech support again and after a 35 minute phone call was told that I've got the software upgrade for my modem but I'll now send you the firmware upgrade. Leave your modem for an hour and then reboot it. I asked where do I go when this doen't work? she said I don't know, you will have to ring back and we'll take it from there. So at 11.55 I'll be rebooting it and by 12.05 will probably be back on the phone to them. This is really starting to p*ss me off now.

[wasted.d]

following my plea for help on this forum i received a phone call from ntl, they sent out an engineer. He looked at my modem and asked what was happening, when i told him that it was disconnecting when up stream was used he simply pulled out the modem an replaced it with a nice shinney new blue ntl250 modem . He implied that ntl will be replacing all there modems with ntl250s in the near future.
Ive not disconnected once since getting the new modem an have full dl speeds. so from where i sit it definently is the modems.
Thx to all who gave advice an help.

[ssdd]

Originally Posted by wasted.d

following my plea for help on this forum i received a phone call from ntl, they sent out an engineer. He looked at my modem and asked what was happening, when i told him that it was disconnecting when up stream was used he simply pulled out the modem an replaced it with a nice shinney new blue ntl250 modem . He implied that ntl will be replacing all there modems with ntl250s in the near future.
Ive not disconnected once since getting the new modem an have full dl speeds. so from where i sit it definently is the modems.
Thx to all who gave advice an help.

I agree it is the modems but was told today otherwise. Was told the 100 and above were more than capable and they would only be replacing older or faulty modems Will wait to see if this "firmware" upgrade has cured it

[wasted.d]

Originally Posted by ssdd

I agree it is the modems but was told today otherwise. Was told the 100 and above were more than capable and they would only be replacing older or faulty modems Will wait to see if this "firmware" upgrade has cured it

Well thats good news, i hope it works for you as i know how frustrating the disconnecting issue can be.

[rs1800]

HALF PRICE FOR 6 MONTHS !!

I just phoned for the 10mb upgrade and was told that due to modem problems CS are no longer able to do this and I would have to wait until automattically done in December. I complained, aske dfor supervisor then asked for disconnections.

At this pint I was told I could go through to diconnections OR I could have 3MB service for 6 months at half price £17.99 !! Also I would still get the speed upgrade in December !!

This is even better than having the 10MB service as I only have a 120 modem anyway. WOO HOO

[ssdd]

Originally Posted by wasted.d

Well thats good news, i hope it works for you as i know how frustrating the disconnecting issue can be.

just rebooted and everything seems ok (fingers crossed). tested it by uploading a 104mb file to my web space and was getting a constant 55 - 60 kb/s. will test it further later

[Stop It]

Originally Posted by rs1800

HALF PRICE FOR 6 MONTHS !!

I just phoned for the 10mb upgrade and was told that due to modem problems CS are no longer able to do this and I would have to wait until automattically done in December. I complained, aske dfor supervisor then asked for disconnections.

At this pint I was told I could go through to diconnections OR I could have 3MB service for 6 months at half price £17.99 !! Also I would still get the speed upgrade in December !!

This is even better than having the 10MB service as I only have a 120 modem anyway. WOO HOO

Psst, Nobody tell him the Ntl:home 120s can do 10meg with ease now (thanks to the firmware update), psst :P