*ALL* ntl 10Mb Discussion (Part 3) - Page 37

etccarmageddon · 17-11-2005, 22:16

Quote:

Originally Posted by bo0rk

When logging into the Upgrade page i get this error;
Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again. If you need further help, please contact our customer support (0800 052 2000).

tryed rebooting etc, Anyone got any ideas?

perhaps you're behind a router and it can't get to the router to check the mac address. are you cable modem or set top box? are you behind a router?

bo0rk · 17-11-2005, 22:18

Im not a setup box, Cable just goes straight into pc via Ethernet

etccarmageddon · 17-11-2005, 22:45

perhaps your pc's firewall is blocking it? or windows firewall?

Acathla · 18-11-2005, 00:04

Quote:

Originally Posted by mcmanic

yeah i have that, don't know what it means and i'm still on old firmware, have rebooted cable modem twice now, Brighton area.

Hopefully someone can answer from CF team, if its meant to be a automatic firmware upgrade?

I am interested to know what this means and if NTL can set it to allow. My modem has ignoreProvisioningUpgrade and still on old firmware. Maybe they set it to allowProvisioningUpgrade when an area has been upgraded and is allowed to download the new firmware?

Any techy people have any more information on these options? TA!

I just wish NTL would publish information along the lines of what areas have been upgraded and people are allowed to go to 10meg and what areas havent.

I remember a conversation I had with a senior NTL person a while back now saying that I would be amoungst the first group of people to get 10meg

fragless · 18-11-2005, 00:10

Quote:

Originally Posted by Acathla

I am interested to know what this means and if NTL can set it to allow. My modem has ignoreProvisioningUpgrade and still on old firmware. Maybe they set it to allowProvisioningUpgrade when an area has been upgraded and is allowed to download the new firmware?

Any techy people have any more information on these options? TA!

I just wish NTL would publish information along the lines of what areas have been upgraded and people are allowed to go to 10meg and what areas havent.

I remember a conversation I had with a senior NTL person a while back now saying that I would be amoungst the first group of people to get 10meg

I too would like to know?

I have

Quote:

Software Upgrade AdminStatus : ignoreProvisioningUpgrade

and have also had no new update, is this stopping it, are is it just not done for everyone yet?

Nikko · 18-11-2005, 00:11

Is it December yet?

mcmanic · 18-11-2005, 06:13

lol, yeah my letter said i would be 1st to have 10meg also, at this rate i'll be last.

What with my account showing 10meg at NTL's end and my NTL home 120 modem still on old firmware with Software Upgrade AdminStatus : ignoreProvisioningUpgrade , i get the feeling that IF and WHEN they do a automatic switchon that i'll get missed

etccarmageddon · 18-11-2005, 06:28

I'd take a risk there and toggle off that 'ignore' setting.

update:-

I've just checked mine and you can't change it!

mine is set as

"Software Upgrade AdminStatus : allowProvisioningUpgrade"

18-11-2005, 06:50

Quote:

Originally Posted by mcmanic

lol, yeah my letter said i would be 1st to have 10meg also, at this rate i'll be last.

What with my account showing 10meg at NTL's end and my NTL home 120 modem still on old firmware with Software Upgrade AdminStatus : ignoreProvisioningUpgrade , i get the feeling that IF and WHEN they do a automatic switchon that i'll get missed

Have sent you a PM

danvitale · 18-11-2005, 07:08

Well, I still havent received my speed boost up to 10mb from 3mb after my phone call to NTL at 18:30 last night, after they had told me to reboot my PC after about an hour.

My log is still displaying reboot entries identical to that of the previous page, no obvious file has been downloaded to my modem.. Any suggesions?

Thanks

Dan

Mystical · 18-11-2005, 08:09

Quote:

Originally Posted by danvitale

Well, I still havent received my speed boost up to 10mb from 3mb after my phone call to NTL at 18:30 last night, after they had told me to reboot my PC after about an hour.

My log is still displaying reboot entries identical to that of the previous page, no obvious file has been downloaded to my modem.. Any suggesions?

Thanks

Dan

The change might still be "pending" on their system, in which case you wont receive the new file until the change has gone through.

mcmanic · 18-11-2005, 08:23

Good news, very helpful person this morning

, upgraded me to 10meg and new firmware for NTL120home modem, was done within 2 mins.

A big

up to you!

18-11-2005, 09:08

Quote:

Originally Posted by etccarmageddon

I'd take a risk there and toggle off that 'ignore' setting.

update:-

I've just checked mine and you can't change it!

mine is set as

"Software Upgrade AdminStatus : allowProvisioningUpgrade"

I checked mine the day before yesterday and it was set to Allow, checked it again last night and it is now set to Ignore...

Strange...

18-11-2005, 09:14

Finally got it after much of a do... had my samsung box swapped yesterday for a ntl:250 SACM I was told last week that the sammy would absolutely NOT be able to take 10mb... then was told the sammy WILL absolutely be able to take it as soon as the config file was ready! I had to take charge and sort it myself! lol... I am in salford/manchester and here are a few of the speed tests I have done one after the other from here

Your line speed:

10200 Kbps

1250 K bytes/sec

Your line speed:

9251.7 Kbps

1133.8 K bytes/sec

Your line speed:

6800 Kbps

833.3 K bytes/sec

Your line speed:

9272.7 Kbps

1136.4 K bytes/sec

Your line speed:

5746.5 Kbps

704.2 K bytes/sec

fragless · 18-11-2005, 09:30

Quote:

Originally Posted by mcmanic

Good news, very helpful person this morning

, upgraded me to 10meg and new firmware for NTL120home modem, was done within 2 mins.

A big

up to you!

So even with the "ignoreProvisioningUpgrade" the modem did a update?