*ALL* ntl 10Mb Discussion (Part 3)

[etccarmageddon]

nb. until sometime in 2006 when 2meg is changed to 10meg with a useage allowance/cap.

[robtufts]

Just got upgraded from an extremely helpful chap named calvin, ntl should hire more people like him!

[dwabbit]

Originally Posted by danvitale

Thank you Ian, its good to hear the 10mb service and the SB4100 work ok. Im going to reboot mine to see if I get the firmware, and maybe the service upgrade at the same time.

Cheers

Dan

Rebooted mine as well now getting nearly 10meg actually 9.5 but its a busy time of night
looking at the logs of the modem it nolonger shows the name of config file loaded

[AbyssUnderground]

I was walking through town today with a friend and he asked a woman selling ntl if she knew anything about the speed upgrades. She said this:

There are 3 new speeds coming out to replace the old ones, 1Mbps will become 6Mbps, 2Mbps will become 8Mbps and 3Mbps will become 10Mbps. 2Mbps customers should see an upgrade by the end of March next year.

Is she right or just fobbing me off? 8Mbps would be brilliant for me. (Im on 2Mbps at the moment)

[sav112]

March......Aaaaaaaaaaaaaaaaaa

[etccarmageddon]

Originally Posted by AbyssUnderground

I was walking through town today with a friend and he asked a woman selling ntl if she knew anything about the speed upgrades. She said this:

There are 3 new speeds coming out to replace the old ones, 1Mbps will become 6Mbps, 2Mbps will become 8Mbps and 3Mbps will become 10Mbps. 2Mbps customers should see an upgrade by the end of March next year.

Is she right or just fobbing me off? 8Mbps would be brilliant for me. (Im on 2Mbps at the moment)

no she's wrong. The official announcement back in August confirmed it's 10meg for everyone - eventually!

[AbyssUnderground]

Hmm, ok. She did sound convincing though. But 10Mbps for all is even better iin some cases and worse in others...

[simondavo]

Ambit 120 modem in Luton.
Just re-booted - received the latest firmware file - ntlhm120_ntl0002.cpr.
Then ran a speed test, no change from yesterday !!!

Thu, 17 Nov 2005 18:41:22 UTC
1st 128K took 266 ms = 492752 Bytes/sec = approx 4100 kbits/sec
2nd 128K took 281 ms = 466448 Bytes/sec = approx 3881 kbits/sec
3rd 128K took 265 ms = 494611 Bytes/sec = approx 4115 kbits/sec
4th 128K took 266 ms = 492752 Bytes/sec = approx 4100 kbits/sec

[danvitale]

OK, phoned NTL an hour ago, mixed results since.

Ive been upgraded to 10mb at their end.. "its a trial" said the CS chappie.. okaaaaay I said

He told me to wait for an hour then to reboot both my modem and PC. Ive rebooted after that hour has gone (also did my router too) and no luck, still at 3mb...

This is how my modem log is looking...

051117185253 8-Debug M571.6 CM Cert Upgrade Enabled. Initiate via SNMP
051117185253 8-Debug M571.9 Missing CM Cert Upgrade TLVs.
051117185253 8-Debug M570.1 Motorola CM certificate required
051117185253 8-Debug I503.0 Cable Modem is OPERATIONAL
051117185252 8-Debug F502.1 Bridge Forwarding Enabled.
051117185252 8-Debug F502.3 Bridge Learning Enabled.
051117185252 8-Debug B918.0 Baseline Privacy is skipped
051117185251 7-Information X519.8 Unit Update - GGFGGD - SCD flags
051117185251 8-Debug I500.1 DOCSIS 1.0 Registration Completed
051117185251 7-Information I500.4 Attempting DOCSIS 1.0 Registration
051117185251 7-Information D509.0 Retrieved TFTP Config File SUCCESS
051117185251 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 39, tempSid 267
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (402750000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 402750000, US Id 1
************ 7-Information I510.0 *** BOOTING *** SB4100-0.4.9.4-SCM02-NOSH

[mcmanic]

just rebooted, nothing, same old firmware ntlhm120_ntl0001.cpr

[rmg]

Wots the web address to upgrade again?

[tomw|neowin]

Just tried rebooting and still on the old firmware. Phoned CS and they said that they're not upgrading existing customers till December, what a load of bs!

[Questor]

Ambit 120 modem in Coventry.
Just re-booted - received the latest firmware file - ntlhm120_ntl0002.cpr.
Then ran a speed test!!!

Thu, 17 Nov 2005 19:22:40 GMT
1st 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
2nd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
3rd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
4th 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec

So it seems to have worked for me

[ssdd]

Originally Posted by rmg

Wots the web address to upgrade again?

If you're upgrading to 3mb / 10mb at 37.99 from 1mb or 2mb the address is https://autoreg.autoregister.net/cgi..._tiermigration

If you're on 3mb and want 10mb there isn't one, you need to ring cs and choose option 5

[Yeo]

There are some horrid support on NTL phones, just spent 40minutes on phone to them to try and get the trial.

1. Standard customer support, awesome guy tried his hardest to get me upgraded to 10mb trial but said he did not have the tools to do so and put me through to technical.
2. Technical, useless git who sounded like he did not want to help or be there, said he cannot do upgrades from technical and put me through to standard support again.
3. Standard again, another idiot, asked if I had a blue box, said no have a surfboard 3100, he told me he cannot upgrade me and to call to cancel my account and state that I wanted 10mb, they should then upgrade me rather than lose me as a customer but can only ring them between 9-5.

LOL @ NTL support telling me to cancel my account to get what I want, very sad.