NTL120 Modem - Page 2

Slef · 15-11-2005, 16:41

Quote:

Originally Posted by Paul M

Actually modems are not very expensive, and they would probably post you a new one if they went for a largescale replacement programme.

Unlikely methinks as they will require an engineer install to set them up as they have to get the signal strength correct ASFAIK

Andy

SnoopZ · 15-11-2005, 17:19

Quote:

Originally Posted by Slef

Unlikely methinks as they will require an engineer install to set them up as they have to get the signal strength correct ASFAIK

Andy

When i had my modem swapped to an NTL:250 yesterday the engineer just plugged it in and told me it'll take a few hours to get the MAC activated, (probably just a phone call from him to TS). Although that didn't go smoothly as i had to ring them myself! But he didn't checked my signal levels and all is working spot on.

**Paul** · 15-11-2005, 17:34

Quote:

Originally Posted by Slef

Unlikely methinks as they will require an engineer install to set them up as they have to get the signal strength correct ASFAIK

Why would the signal strength need checking for a straight swap ? Do 250's need a different strength to a 120 etc ?

Slef · 15-11-2005, 18:01

Quote:

Originally Posted by SnoopZ

When i had my modem swapped to an NTL:250 yesterday the engineer just plugged it in and told me it'll take a few hours to get the MAC activated, (probably just a phone call from him to TS). Although that didn't go smoothly as i had to ring them myself! But he didn't checked my signal levels and all is working spot on.

tis it worth me asking for a new modem then?

Chrysalis · 15-11-2005, 21:42

I think the engineer's have to register the modem paul so sending in the post would need a new procedure in place.

When mine was swapped today he rang a number and did a modem swap giving them the old and new mac codes and took the old modem with him (guess i cant sell on ebay

)

**Paul** · 15-11-2005, 22:02

Modems can be pre registerd though, that's how the trial modem I had last year was done. It was just posted to me.

PowerUser · 16-11-2005, 13:03

Ok this is really starting to bug me now, how on earth are people getting replacement modems, when this issue has been posted to death on here that NTL will NOT send an engineer out to replace the existing model just because there 10mb conneciton isn't 100%. I've rang CS and TS, and they both confirmed and point blank refuse to replace my modem with the NTL250. Even though my 10mb conneciton is so obviously not up to the 5mb At this point.Let alone 10mb

Dammit its just not On

simondavo · 16-11-2005, 14:15

I spoke to TS last night and was told that the firmware has been updated and that there would be a rollout to all UBR's over the next couple of weeks before the official go-live at the beginning of December. Your local UBR will then transmit the firmware to your modem.

Assuming that I wasn't being fed an excuse !!!! The lady that I spoke to was very helpful and sounded genuine.

16-11-2005, 18:30

Quote:

Originally Posted by simondavo

I spoke to TS last night and was told that the firmware has been updated and that there would be a rollout to all UBR's over the next couple of weeks before the official go-live at the beginning of December. Your local UBR will then transmit the firmware to your modem.

Assuming that I wasn't being fed an excuse !!!! The lady that I spoke to was very helpful and sounded genuine.

Time will tell as they say...

PowerUser · 16-11-2005, 19:13

Quote:

Originally Posted by simondavo

I spoke to TS last night and was told that the firmware has been updated and that there would be a rollout to all UBR's over the next couple of weeks before the official go-live at the beginning of December. Your local UBR will then transmit the firmware to your modem.

Assuming that I wasn't being fed an excuse !!!! The lady that I spoke to was very helpful and sounded genuine.

Thats the best news I've heard on here since the rollout! Assuming it turns out to be true like you say!.

**Paul** · 16-11-2005, 19:15

Quote:

Originally Posted by simondavo

I spoke to TS last night and was told that the firmware has been updated and that there would be a rollout to all UBR's over the next couple of weeks .... Your local UBR will then transmit the firmware to your modem.

Sounds perfectly reasonable to me.

Chrysalis · 16-11-2005, 20:07

I heard the same of someone else as well, I assume this is going to happen now.

asrab.uddin · 16-11-2005, 21:27

Upgraded speed from 3MB to 10 MB by calling C/S.
for three days i was receving 5-6 MB download speeds, now it looks like i am getting speeds of up to 10 MB downloads on some sites, but my modem
(NTL120) seems to be running very hot

asrab.uddin · 16-11-2005, 21:31

please can anyone confirm what sort of download speed to expect on 10 MB connection

Scopeuk · 16-11-2005, 21:43

your thumb nail whould be about right
the idea ofsendign out firmware in tie for a roll out sounds perfectly resonsble
/me disapears off to a deep dark corner of the earth to read up on cisco based cable modem systems