*ALL* ntl 10Mb Discussion (Part 3)

[Slipstream]

price for 10Mb right now is £38 and the download limit is 75gb (unconfirmed at the moment since nobody has passed it yet)

[ouchiko]

The 3 and 10Meg are one and the same at the usual 37.99 I think. Until NTL provides some sort of webpage to monitor your useage it will quite hard to truely enforce but I suspect they will roughly inforce it. I think the limit for the 10Meg will be 75gig per month.

[fryster2005]

Do I need to manually change any internet connection settings etc. to get the most out of the new speed? Many Thanks!

[ouchiko]

no

[Impz2002]

i got my new 250 modem installed yesterday and was happily on 10meg, come home this lunch time to find i am now back on 3meg ? im in leeds , anyone else had this problem ?

andy

[Hom3r]

I was upgraded to 10Mb on the 8th, but as of yet can only get between 4.4Mb - 8Mb.

When will I know if my area has been upgraded (assuming that my Terayon can acually receive the full 10Mb)

Also what does UBR stand for and how do I know what my UBR is (CM20 - Cambridge - Langley)

I ran Dan Elwell's speed test, but have two problems:

1. cannot enter the correct speed I try to enter 1200000 / 512000 but get enter only numbers

2. It doesn't display my D/L due to time outs

Originally Posted by david.ewles

I was upgraded to 10Mb on the 8th, but as of yet can only get between 4.4Mb - 8Mb.

When will I know if my area has been upgraded (assuming that my Terayon can acually receive the full 10Mb)

Also what does UBR stand for and how do I know what my UBR is (CM20 - Cambridge - Langley)

I ran Dan Elwell's speed test, but have two problems:

1. cannot enter the correct speed I try to enter 1200000 / 512000 but get enter only numbers

2. It doesn't display my D/L due to time outs

NTL will swap your Terry for a new modem if it can't cope, or update its firmware if that's all that's required. You'll know when this has happened because your downloads will get a lot faster.

UBR stands for Universal Broadband Router. You don't need to know which one you're on, but you're on Bishop's Stortford uBR 3 (bsfd3). You can see the full details by clicking Start > run, typing 'cmd' (without the quotes) and typing 'ipconfig' (no quotes) - (only works if you're not using a router).

Originally Posted by david.ewles

...I ran Dan Elwell's speed test, but have two problems:

1. cannot enter the correct speed I try to enter 1200000 / 512000 but get enter only numbers...

If you click on File > Preferences...then click on "Your Information" tab, you can click on "Custom Connection Settings" to enter your download & upload speeds in seperate boxes. They have to be entered in kb/s, which would be 10240 for download & 512 for upload.

[Hartleys]

Originally Posted by Slipstream

price for 10Mb right now is £38 and the download limit is 75gb (unconfirmed at the moment since nobody has passed it yet)

I think youll find its not a download limit its a usage limit of 75gig. That means down and up are into the 75 gig so if you only download youll get 75gig if you upload as well you goto split it with your upload amount.
say you down/upload 50/50 thats 37.5gig down and 37.5gig up.

Dont look that good now does it.

[garybuk]

Got my 10mb yesterday.. wow downloading at 1.1mbps constant now. NTL were excellent very nice and quick.

[matuneek]

hello,

rang up three times yesterday to get upgraded and they feed me different stories each time. one lady said i have to wait 24 hrs because i only just signed up from 2 meg-3meg so i did. rang back today and had someone say my modem isnt compatible(i know it is from infomation off here).

it seems its the luck of the draw who you get answering the phone the other end.

[mearle73]

Originally Posted by Slipstream

price for 10Mb right now is £38 and the download limit is 75gb (unconfirmed at the moment since nobody has passed it yet)

Ive just had my bill in, at the bottom it states 10mb Broadband(75gb)

[etccarmageddon]

please scan it in for us to see. black out the account number address etc

[mandrake]

re my post last Saturday regarding 10MB upgrade (12/11/2005) broadband technical support stated to me that the samsung stb was not capable of sustaining 10MB only between 5-8MB.
Alternative they suggested was to have a modem which would be installed on 22/11/2005, received a letter from ntl this morning (16/11/200) confirming the appointment and giving me my pin number.
I did read somewhere that i shouldn't let the broadband set-up CD-ROM anywhere near the computer, any idear why not?.

[Sard]

Up until Monday I was on the 3Mb /30 GB package. Unfortunately or fortunately as it turned out I did have reason to contact NTL CS with regard to a real problem. Whilst talking to the CS representative I decided to ask when 10Mb would be available. He told me that it was available in my area now (Northampton) and asked if I would like to be swapped over to the higher speed on the understanding that the speed could fluctuate and that I might experience connection dropouts until the beginning of December. He also told me that included in the 10Mb package change was a new 75 GB usage cap. I of course accepted his offer and he pushed the button.

I immediately remote connected to my PC at home form work and checked my speed by downloading a large MS service pack. The speed stayed pretty solid at 1.1Mb during the download which I thought was amazing. I then uploaded a file from home to work at a speed of around 59 Kb, Brilliant.

Having read some of the experiences on this forum over the last few days I was absolutely amazed at the friendly no problem attitude of the CS rep. The speed at which the upgrade activated (less than a minute) and the pretty much rock solid performance of my connection so far

I did mention my good fortune to a colleague and fellow NTL 3Mb subscriber 10 minutes after I had been upgraded. He called NTL immediately and simply asked if the higher speed was available where he lives (Coventry) and was told that it was. Although a different CS rep to the one I had spoken to, my colleague experienced the same friendly attitude and was switched over to the new package.

We both have NTL 250 modems and neither of us had to re-boot in order to see the increased speed

My sympathies to those who are having problems but in my particular experience and that of my colleague I would like to say well done NTL!!