*ALL* ntl 10Mb Discussion (Part 3)

[ant78]

Get this............
After reading posts about how nice ntl cs staff are (spoke to about 10 in the last 2 weeks and only 1 was nice!) reguarding being upgraded to 10mb bb, i thought id call there bluff.
I phoned up saying i was a new customer, gave my postcode and said i wanted the fastest speed you have, He said 10mb and i said are you sure.He said yes and couldnt wait to get me an install date, i made my excuse and left(that line is straight from the news of the world )
So armed with the response that i can have it,i phoned ntl cs up asking to be upgraded. Shock horror- "sorry sir that speed is not yet out", I told him about what sales said and he **** his pants and said that it as because my modem might not be able to handle the new speed,Now then, ive only been with ntl for 1 1/2 months so i have the new 250 blue box. He cut me short and said hang up and redail but press option 5.
I went though all the explaining again but the new cs bloke simple wasnt willing to answer any of my questions or upgrade me.
Ive been told by the sales rep and a tech person i can have 10mb but still i cant get it. Its becoming more of a joke than anything else now
I thought BT were bad but this takes the biscut, really wishing i would of stuck with my adsl line now.

[davidthornton]

When I finally got out of bed this afternoon I found a message on my NTL phone answering machine from NTL. It said I'd been upgraded to 10Mbit and should reboot my modem. I have the ntl home 200. Anyway I didn't both rebooting it. I now have 10mbit.

[Derek]

Originally Posted by ant78

I thought BT were bad but this takes the biscut, really wishing i would of stuck with my adsl line now.

Why? Which ADSL provider is going to give you 10 Meg in the next few weeks?

[ppolo99]

i dont see why people are annoyed, your going to get upgraded eventually, its not like they gave a set date. Im lookin forward to 10mb but i dont mind waiting. but plz hurry :p lol .

[ant78]

Its not the point about speed,its that ntl are simply telling me one thing and then saying that i cant have it. I just dont understand whats going on with ntl, dont the sales, tech and customer service guys talk to each other?
I was on 8mb adsl

[Myron]

Originally Posted by ant78

Get this............
After reading posts about how nice ntl cs staff are (spoke to about 10 in the last 2 weeks and only 1 was nice!) reguarding being upgraded to 10mb bb, i thought id call there bluff.
I phoned up saying i was a new customer, gave my postcode and said i wanted the fastest speed you have, He said 10mb and i said are you sure.He said yes and couldnt wait to get me an install date, i made my excuse and left(that line is straight from the news of the world )
So armed with the response that i can have it,i phoned ntl cs up asking to be upgraded. Shock horror- "sorry sir that speed is not yet out", I told him about what sales said and he **** his pants and said that it as because my modem might not be able to handle the new speed,Now then, ive only been with ntl for 1 1/2 months so i have the new 250 blue box. He cut me short and said hang up and redail but press option 5.
I went though all the explaining again but the new cs bloke simple wasnt willing to answer any of my questions or upgrade me.
Ive been told by the sales rep and a tech person i can have 10mb but still i cant get it. Its becoming more of a joke than anything else now
I thought BT were bad but this takes the biscut, really wishing i would of stuck with my adsl line now.

Interesting. If I go to the TierMigration page I can upgrade myself from 2Mb to 10Mb, but at the 3Mb prices. I suppose that does not stop me from calling NTL cs on or after the 30th day to ask my tarriff to be put back down to £24.99. That's should just lower my monthly usage allowance, but not the speed.

[cookster]

Originally Posted by ant78

Get this............
After reading posts about how nice ntl cs staff are (spoke to about 10 in the last 2 weeks and only 1 was nice!) reguarding being upgraded to 10mb bb, i thought id call there bluff.
I phoned up saying i was a new customer, gave my postcode and said i wanted the fastest speed you have, He said 10mb and i said are you sure.He said yes and couldnt wait to get me an install date, i made my excuse and left(that line is straight from the news of the world )
So armed with the response that i can have it,i phoned ntl cs up asking to be upgraded. Shock horror- "sorry sir that speed is not yet out", I told him about what sales said and he **** his pants and said that it as because my modem might not be able to handle the new speed,Now then, ive only been with ntl for 1 1/2 months so i have the new 250 blue box. He cut me short and said hang up and redail but press option 5.
I went though all the explaining again but the new cs bloke simple wasnt willing to answer any of my questions or upgrade me.
Ive been told by the sales rep and a tech person i can have 10mb but still i cant get it. Its becoming more of a joke than anything else now
I thought BT were bad but this takes the biscut, really wishing i would of stuck with my adsl line now.

If you in Manchester as stated then just use this link and upgrade to 10mbit.

http://www.ntlworld.com/toolsservices/tiermigration/

That's exactly what I did!!!

[Mondy-Bte]

I called CS this evening 7:30. I said i was on the 3mb service and was enquiring about an upgrade to 10mb. She said the 3mb people are getting upgraded first and said she could do it for me right there. i was shocked and said i thought it was december. she said they have bought the date forward.. Apparently ive been upgraded and she said its a £30 upgrade charge.
She said it should be instant. ive rebooted my modem 20 times in the past 1 hour 30 mins hoping but nothing yet.. Hope its done by the time i get home tomorrow.

When i browse to the modem it still looks like iam on 3mb service :s

[ant78]

Yep i used the upgrade link but it says theres an error and to contact cs
Mondy-bte if your being charged £30 then your being ripped mate, phone back and ask about it.

[Mondy-Bte]

lol i just agree'd thinking ive missed some reading somewhere. if its not on tomorrow ill ring back and say oi. and about that £30.

[cookie_365]

Originally Posted by Paul M

Huh ? It is launched, and it has a 75GB cap.

Well, if you go to NTL's sign-up page the only products on offer are 1Mb, 2Mb, and 3Mb, with the usage allowance on the top tier as 30GB.

The page also says 'Coming soon 10Mb Broadband with 75GB monthly usage allowance!'.

And if you go to the Ts & Cs page again there are only the 'old' tariffs.

I can't find any indication anywhere that by upgrading to 10Mb you agreed to any change of conditions. Nowhere in the Ts & Cs does it mention 75Gb allowance.

So with my semi-legal cap on (sorry Nug )I would suggest that since where the Ts & Cs refer to the usage allowances they make no mention of the tariffs you lucky 10Mb people are on, therefore no usage allowance is applied to your tariff and that you are therefore on unlimited BB.

Enjoy it while you can .

Originally Posted by ant78

Its not the point about speed,its that ntl are simply telling me one thing and then saying that i cant have it. I just dont understand whats going on with ntl, dont the sales, tech and customer service guys talk to each other?
I was on 8mb adsl

And you soon will be on 10Mb cable. The way I see it, that's 2Mb more than you had.

I think you're probably right, they don't talk to each other (sadly common in any big company), but if you're currently on 3Mb, you will get 10Mb very soon even if nobody in customer services knows it (and plenty of them do know it, that's how some of the members here have managed to get the upgrade).

Why not keep trying - eventually you might get a CSR who'll do it.

[Chrysalis]

Ok 2 bits of good news

1 - Thanks to Jill again I have a 250 modem and an engineer fixed some loss with my line, this has improved things during peak time for me by a considerable amount.

2 - I asked the engineer some questions and the part of Leics near braunstone park will have broadband by xmas if the trial that starts next week goes to plan, which is good news for my sister

[ppolo99]

When i goto upgrade it says:

ou are currently subscribed to the ntl: 2 Mbps Broadband Internet Service costing £24.99 per month.

Please select which connection speed you wish to upgrade to
Broadband Service Select Service
bund03 £37.99

whats bund03??

[SnoopZ]

Originally Posted by ppolo99

When i goto upgrade it says:

ou are currently subscribed to the ntl: 2 Mbps Broadband Internet Service costing £24.99 per month.

Please select which connection speed you wish to upgrade to
Broadband Service Select Service
bund03 £37.99

whats bund03??

bund03 is the top tier. So it'll either be 3mbit or 10Mbit.