Tricky Broadband/Ethernet Problem

[bayonet]

He probably needs to readd the package on

Call Sales in the morning to get a new account setup

He may even get a nice new shiny blue modem as well

[RMIM]

Originally Posted by bayonet

He probably needs to readd the package on

Call Sales in the morning to get a new account setup

He may even get a nice new shiny blue modem as well

we already have a nice new modem - but it refuses to work. remember im getting nothing from it when i type http://autoreg.autoregister.net/start.html the page fails to load at all.

The thing that bothers me is that everything claims it's working. For example the temp registration ip address, the lights on the front of the modem say all is ok. Yet nothing loads up?


Also what should I expect to get when I ping www.bbc.co.uk from a modem that has not been registered to that computer?

[RMIM]

OK - my mate just phned NTL. They did not do anything - they told him there must be something wrong with your IE.

Do any of you believe this to be the problem? Why does it work on my STB but not his new modem? What the hell has IE got to do with anything. He has version 6.

Please help.

[RMIM]

OK - this time I phoned NTL. They gave me a proxy to add in IE but it still did not work.

What they did was to register the modem from their end and it worked right away.

The chap said there must be something wrong with my IE not allowing secure web sites. He said NTL is a secure web site.

I said to him why did it work with the other modem then? He said he can't explain it. (the other modem being my STB. His one is a SACM)

Can anyone tell me what is going on? Although his internet is working - Im sure if he wants to upgrade his system at home and add a router he will not be able to register it himself without getting NTL on the phn, and Im sure they will refuse to add his router manually

[Paul K]

Just get him to clone his mac information into the router when/ if he gets one and it will work fine There are ways of getting around the problem of hardware not registering lol.
Thought it might be a problem registering the modem against the account somehow. Doubt if it's a problem with IE not allowing a HTTPS site to function correctly but you never know.

[RMIM]

Originally Posted by Paul

Just get him to clone his mac information into the router when/ if he gets one and it will work fine There are ways of getting around the problem of hardware not registering lol.
Thought it might be a problem registering the modem against the account somehow. Doubt if it's a problem with IE not allowing a HTTPS site to function correctly but you never know.

I just tried autoreg.autoregistration.net now and it WORKS!!! Well I guess he might not have problems if he does get a router.

But this was all a good waste of 4days. Formatting. Messing with 4 other computers. Trips up to his house back down to mine.

What if he had to pay a computer engineer to fix the so called broken computer or broken IE? Do you think NTL would compensate him for the wasted time and money?

Is it worth trying to get them to compensate him?