*ALL* ntl 10Mb Discussion (Part 3) - Page 17

Smilie · 13-11-2005, 16:00

i know Mick (is he a NTL employee??)said not to phone NTL for 10mb upgrades on the 1st post
so any1 working for NTL know when we should start calling for upgrades??
i know there were a few NTL people that frequent this forum
and i know they post here on their own time helping people out (helped me before too)
and i would appreciate(and other members would ) if some1 will answer some questions thats been asked in this thread like
should we or shouldnt we call CS for upgrades??
have NTL made a deadline to upgrade all the 3mb user if so when??
what areas are ready for the upgrades??

i personally wouldnt have mind to wait for upgrades in december
but hearing 2mb user were able to upgrade to 10mb before us
bothers me even though we are paying the same amount per month now
we were paying this amount for some time already
i understand if my area havent been upgraded for the new speeds
but reading some post it doesnt seems like this to some users

etccarmageddon · 13-11-2005, 16:13

Mick isn't an NTL employee.

jtwn · 13-11-2005, 16:38

Quote:

Originally Posted by Stuart C

I'm not... I'm talking about Dan Elwill's speed test.

Obviously, I was referring to the poster, everybody has been posting robin walker tests, not Dan Ewell's.

**Paul** · 13-11-2005, 16:53

Quote:

Originally Posted by Power

Newbie here, I have been with 3mb from day one and still has the grey modemn box (might be the samgung one but cant see the make on there) do you know if i can get 1Omb in the Bournemouth BH area? Do i need to phone up and get a new modemn, my mate next door has the new blue one.

We cannot tell you if you can get upgraded or not. As far as we are aware, the upgrade should be available in all areas. However, many areas seem to be holding back on upgrading people at the moment (seemingly random, depending on the CS rep you speak to). Rather than post the question here, just ring ntl and ask to be upgraded.

Smilie · 13-11-2005, 17:11

So any1 can give a official word from NTL
if we should call or not

any1 know what is the official stance with NTL at the moment??
has customer support/service be given word to upgrade every1 asking for upgrades??
and the refusual to upgrades are due to area not yet available or similar reasons??

Power · 13-11-2005, 17:11

thanks,

is NTL still not open sundays just mon-fri 9-5? and whats the best number to use

Mauldor · 13-11-2005, 17:27

::: My Finding so far :::

Ringing CS will 9/10 get the answer of "its not Avail till Dec onwards" - this is regardless if you can get 10mbit or not in your area.

If on the Upgrade (autoreg thing) page it says 10mbit then your are should be able to get it. On a 2mbit service my speeds were pretty constant across the board - soon as I went to 10mbit it can go as low as 512k to 5mbit max on a good day with winds prevailing. The modem I have (SB4100) *Should* be able to cope as it has a 10/100 port but yet it never gets above 4-5mbit.

Once you get this 10mbit the first thing your going to do is Speed test / Download stuff just to see how fast it is. This will settle down eventually to general browsing and downloading what you need. Everybody will be doing this at the moment - so this could account for the Crap speeds.

Do I like the 1-5mbit I have? Well the download is good i suppose but in general use I dont see me downloading 24/7 - so no difference really to when I was on 2mbit. The Upload is MUCH better (200k vs 512K) and worth the price alone I guess.

I guess await till 12th Dec to see if the thing settles down and a new Flash to modem or a new modem, failing that - back to 2mbit i Suppose...

Knightlore · 13-11-2005, 17:41

Just to clarify a few things.

Samsung STB are at the moment not capable of recieving 10mb apparently about 8mb is the fastest, however I am sure I read some where else on this forum that they could be able to go a lot higher! From what I can gather it may be down to the interface between the STB and the UBR that may be preventing the speeds available.

If this is so are there any plans to see if the STB's will have to be replaced or UBR's upgraded to allow stb owners to recieve 10mb.

On the flip side if this doesnt happen are STB owners going to get SACM's to allow faster internet as well as keeping there STB's for TV. Has anyone tried this.

BTW Hi to all. First post i think, tho I have been popping in and out of this forum for some time.

13-11-2005, 20:07

Quote:

Originally Posted by Smilie

So any1 can give a official word from NTL
if we should call or not

any1 know what is the official stance with NTL at the moment??
has customer support/service be given word to upgrade every1 asking for upgrades??
and the refusual to upgrades are due to area not yet available or similar reasons??

Not having a go at you personally 'Smilie' but has anyone even bothered to read post #1???

As that kinda answers your question...

Chrysalis · 13-11-2005, 20:22

The tester stuart posted is fairly good tests various locations. Does pings etc.

Stephen · 13-11-2005, 22:53

Don't call CS asking to get upgraded, you will be automatically changed to the 10MB eventually just be patient.

Dark Drums · 14-11-2005, 07:45

Quote:

Originally Posted by DarthYoda

Don't call CS asking to get upgraded, you will be automatically changed to the 10MB eventually just be patient.

I think your wasting your breath on this lot mate.

Spyda · 14-11-2005, 09:15

Quote:

Originally Posted by Dark Drums

I think your wasting your breath on this lot mate.

I called to get my password, cos I'd lost mine. Got that all sorted, and the guy offered me the 10Mbps service.

It's not with my modem yet though. Any ideas how long that might take?

MistaP · 14-11-2005, 09:39

Well i have just phoned NTL a second time, and spoke to different people and they all are saying that the upgrade isn't available until December. It seems consistant from the call centre in India, to various call centres in the UK.

Seems we have to wait until we get a letter/email, or some notification from NTL and then we have to phone up.

Seems also that the news provided on the news section is pretty inaccurate, NTL consistanly saying it isn't available until december or afterwards. There isn't anything on their webby either, is there?

PS: Hello Folks

gimpymoo · 14-11-2005, 09:59

Im currently on the 10MB service, but only have an nTL:100 modem, thus only getting 5MB - Better than 3MB plus a 512k Upload, so im not complaining.

Anyway, phoned up NTL to see if the modem could be swapped for a :250, was told that they are ringing customers over the next week on a region by region basis to arrange modem swaps... anyone heard of this or was I fobbed?