Tricky Broadband/Ethernet Problem

[RMIM]

HI - I posted this in another forum but no luck. Im sure someone here can help.
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I just built a computer for a mate. The system has a built in NIC.

The problem is I can't register his system with his broadband provider (NTL).

With NTL hooking up to broadband works like this: They give you a cable modem and 2 cables. One Ethernet cable and one USB.
You hook up the Ethernet cable (or USB) to modem and computer. Open up a browser and type http://autoreg.autoregister.net. A page will jump up that will register that NIC with their system and after that you will get full internet access.

So I have tried the above but it does not connect.

The strange thing is when I bring it to my house and hook it to my router it works fine. You can browse the net. So the NIC not broken. (I think) But when I try to hook it directly to my modem (not going trough my router) and type autoreg.autoregister.net, again nothing happens. It refuses to bring up registration page.

I phoned NTL and they talked me trough a few things that I did not fully understand (ping,cmd,reset winstock etc). but they could not fix it. The chap said reinstall XP. I said itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s a new installation anyway. He said itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s a bad install. Anyway I reinstalled, but did not install SP2 this time - I had to install LAN drives on provided CD to get net working trough router - but refuses to work without my router.

(Have also tried with USB cable - does not work either)
Also a quick lesson in ping/winstock/ip numbers etc would be nice.

Please help. Thanks.
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[RMIM]

*Direct connection with modem*.
C:\Documents and Settings\Kashh>ipconfig

Windows IP Configuration
Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :



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But then for no reason direct with modem.
C:\Documents and Settings\Kashh>ping google.co.uk

Pinging google.co.uk [172.16.30.35] with 32 bytes of data:

Reply from 172.16.30.35: bytes=32 time=12ms TTL=252
Reply from 172.16.30.35: bytes=32 time=12ms TTL=252
Reply from 172.16.30.35: bytes=32 time=13ms TTL=252
Reply from 172.16.30.35: bytes=32 time=13ms TTL=252

Ping statistics for 172.16.30.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms

C:\Documents and Settings\Kashh>ipconfig

Windows IP Configuration
Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 10.194.14.8
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.194.14.1

After this I tried autoreg.autoregister.net in browser but nothing.

C:\Documents and Settings\Kashh>ping autoreg.autoregister.net

Pinging autoreg.autoregister.net [172.16.30.35] with 32 bytes of data:

Reply from 172.16.30.35: bytes=32 time=14ms TTL=252
Reply from 172.16.30.35: bytes=32 time=12ms TTL=252
Reply from 172.16.30.35: bytes=32 time=12ms TTL=252
Reply from 172.16.30.35: bytes=32 time=13ms TTL=252

Ping statistics for 172.16.30.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 14ms, Average = 12ms

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Damn it just tried it autoreg.autoregister.net in browser now the page loads up allowing me to register.

What is going on?

[RMIM]

This is driving me nuts. It's very hard to eliminate things when everthing seems so intermittent.

Let me try and explain.
I have cable b-band from NTL.
My friend has cable B-band from NTL (just got it - has not worked from day 1).

I have a box that kicks out cable tv as well as having an Ethernet port on the back for B-Band. When you hook up a new computer using the Ethernet cable (straight not crossed) to the modem/cable box and open up a browser, if you are lucky it automatically has a page for you to register a new NIC. You can do that for 4 NIC's. Or you can type autoreg.autoregister.net and the page SHOULD come up.

I hooked up my friends computer to his new broadband. It refused to register the NIC. I hooked my friends computer to my broadband and it still refused to register. (nothing wrong with my b-band, had it for years) But when I hook it up trough my router it access the net.

I reset the box, still nothing. Reset again still nothing. Then for no reason at all it decides to register on my modem. ???LOST???

I try to register another 2 computer to my b-band. Same thing, after a couple of resets - just out-of-the-blue they decide to register.


My friend has a fancy New cable modem (no tv). All the right lights come up and claim there is signal and its connected via Ethernet. Not a single computer can get a peep out of the new modem. Everything looks ok - but u can ping www.google.co.uk away and you will get nothing. (Im using his modem at my house with the same cable I used in mine).

When I hook up my modem the little icon says connect at 10 Mbps. His says Connected at 100Mbps.

From all of this I have concluded that my modem is a temperamental bitch. And that his modem is broken! As for the NICS and software I have no idea. Too many variables - and Im sure when I phone up the cable people they will not want to send a new modem round.

Do you think it could possible be the new modem is broken. Or all the 4 computers I have tried need to be tweaked in someway to work with the new modem? (Operating systems XP pro, XP pro, Xp pro and XP home. XP home is a dell computer that I did not build)

I may be wrong, but as far as I know the 'autoregister.net' procedure is for STB's not stand alone modems, with a modem just power cycling all the components should pick up a connection automatically???

http://homepage.ntlworld.com/robin.d...tips/swap.html

explains it better than can

[RMIM]

http://homepage.ntlworld.com/robin.d...tips/swap.html

Thanks for the reply Homealone.

Well I will give it another go on my mates new modem and his computer as they have both been off for hrs.

But this does not explain why it did not work originally with tech support - as we only tried it with one pc (so only 1 mac address).

Originally Posted by RMIM

Thanks for the reply Homealone.

Well I will give it another go on my mates new modem and his computer as they have both been off for hrs.

But this does not explain why it did not work originally with tech support - as we only tried it with one pc (so only 1 mac address).

no problem - let us know how you get on

[RMIM]

I have been doing some reading from the site Homealone posted and have tried a few things.

Using my mates modem (that has never worked)
I get

IP: 86.5.148.249
Sub Net 255.255.255.0
gateway 86.5.148.254

now according to that site it says in the ranges xxx.xxx.xxx.248 - xxx.xxx.xxx.253 (NTL temporary pre-registration service).

And that's correct - I have yet to register any computer with the new modem.

But then I try https://autoreg.autoregister.net/start.html but nothing happens.

So whats going on? Modem faulty? I have tried several computers with this modem!

if you have tried to register that modem on several pc's without any joy then I would have thought there is def a fault with the modem.

What is the model of the modem?

Go to 192.168.100.1 and reset the modem to its factory defaults. Worth a try!

[Paul K]

Originally Posted by acoolwelshbloke

if you have tried to register that modem on several pc's without any joy then I would have thought there is def a fault with the modem.

What is the model of the modem?

Go to 192.168.100.1 and reset the modem to its factory defaults. Worth a try!

Reset the cable modem to factory defaults? As far as I know there is no "reset to factory defaults" option in the modem config screen.
Have you tried both the USB and Ethernet options and are you powering of the modem before switching cables? Also is it a straight thorough patch cable. If you are powering both the pc and SACM off while making the changes and powering the SACM up, waiting for the lights to lock and then powering the PC up then you may want to ring CS again and ask why the Modem isn't registering your ethernet connection properly.

I have an NTL250 and mine does have a reset!

Hense the reason why I asked what model he had.

EDIT:
If you ain't already done so try using USB as Paul said, just in case your Ethernet cable is faulty or the wrong type. (I forgot that one)

[Paul K]

What lights are currently lit on your mates SACM? Are they locked or flashing?
really it would help if you could identify the modem in use (label underneath maybe). Also make sure you are powering down the PC and SACM when changing any cables etc and that you power up the modem first before you power up the PC.
If any firewalls are currently running you may want to temporarily disable them. If you power up the devices in the correct order and they still refuse to register then you may have an issue with the modem.

[RMIM]

I will get the info now. But my modem does not seem to have the model on it.

[Paul K]

Try the 192 address above with root as user name and as password. It should have details in the cofig page but DO NOT adjust any settings or you can make the situation even worse (costs money for an engineer to put that right if you screw it up).

[kronas]

i had basically the same problem when i was installing broadband with a 250, so what i did was turn off modem (5mins) switch it on, register everything using another pc, once i had finished, switch off modem again 5 mins, connect to the pc that requires the connection, switched it on, waited until lights went solid, then ran the 'create a new connection' wizard which is in internet explorer.


then go to tools - internet options - connections - setup at the top, then make sure you choose 'connect to the internet' then hit 'next' choose 'setup my isp connection manually' then 'connect using a broadband connection thats is always on' finish the wizard, then leave it for a few mins, try connecting with internet explorer

[RMIM]

I think its a ntl:250