*ALL* ntl 10Mb Discussion (Part 3) - Page 13

Nero182 · 11-11-2005, 19:30

I am sure in the coming weeks NTL will fix all the speed problems. I hope even tho I have upgraded but not getting the speeds only about 4-5 Meg. Even tho I am on NTL-250 Modem. But I sure in the coming weeks NTL will have all the speed issues fixed.

Chrysalis · 11-11-2005, 19:39

I had this problem earlier, the post seemed to have got deleted already but I had seen a comment made to post it here so my 2nd attempt at posting this.

I been using my net connection during peak hours for first time since the 10mbit rollout started and I have noticed my speeds going down and down until it got to a point where its stupid.

I aborted a download going at SEVEN KBYTE SEC 7kB/sec. Did a tracert and got this.

1 331 ms 346 ms 353 ms UBR [10.8.143.254]
2 399 ms 349 ms 353 ms leic-t2cam1-b-ge914.inet.ntl.com [82.3.35.213]
3 367 ms 354 ms 350 ms leic-t2core-b-ge-210-0.inet.ntl.com [82.3.33.134
]
4 359 ms 354 ms 361 ms nth-bb-b-so-230-0.inet.ntl.com [62.253.188.114]

5 351 ms 360 ms 375 ms pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]

6 426 ms 330 ms 369 ms pop-bb-b-ae0-0.inet.ntl.com [213.105.172.77]
7 741 ms 710 ms 651 ms amst-ic-1-as0-0.inet.ntl.com [62.253.188.94]
8 616 ms 699 ms 699 ms asd-nik-ias-ur10.nl.kpn.net [195.69.144.89]
9 691 ms 696 ms 669 ms asd-sara-ipc-dr02.nl.kpn.net [195.190.227.247]
10 373 ms 687 ms 689 ms 195.190.233.135
11 674 ms 691 ms 683 ms 195.190.233.253
12 696 ms 699 ms 684 ms ffm-s1-rou-1002.DE.eurorings.net [134.222.230.30
]
13 558 ms 712 ms 684 ms ffm-s1-rou-1077.DE.eurorings.net [134.222.229.54
]
14 739 ms 620 ms 726 ms xxxxxxx

that was earlier and it was on and off for about 20 minutes and now seems to be normal again (low contention).

wocoom · 11-11-2005, 19:44

its probably the download server..
try downloading a driver installer from nvidia (you can delete it afterwards :p)

squirrel1970 · 11-11-2005, 19:55

Ok, ran several speedtests, rebooted the modem several times, phoned the Indian Call Centre - gosh, I never heard the word 'December' banded about as much as I did when I made that call.... wow! they LOVE the word!!
Thing is, I've noticed around the 10mb connection topics that some lucky dude got their 10mb connection in Stockport (where I am) and well, that can only mean it's available in Stockport, right? right...
I frankly don't think NTL know who or why or how and when all this 10mb thing is doing. We see 3mb on all tests done (ran three different ones) and right now, although we're not technically at the 'hair pulling and throwing a wobbler' stage, until we know whats what, we're getting close...
I like how they announce things. There's an NTL stand in town here - they also seem totally perplexed and bemused about the 10mb thing aswell - seems some of us are better informed than the staff...
I suggested they phoned the Indian Call Centre before walking away, slightly less informed than I previously was.

wocoom · 11-11-2005, 20:01

Quote:

Originally Posted by etccarmageddon

ok they obviously have problems so perhaps people should hang fire for a week for 2 or just wait until they get automatically upgraded.

indeed thats exactly what people should do.. 3meg customers will more than likely be ok to upgrade in about two weeks without all the problems with UBR's etc

[if you know for sure your modem isnt capable of 10meg's download, ask nicely if you could have an exchange after christmas. its not going to kill you to have a 5/6meg downstream for a few weeks]

just like its not going to kill us 3meg (and you 1+2meg customers) to wait a week or two before persuing the upgrade (as stated again and again by Customer Services the official roll out starts in December! [it probably will start before December but it wont finish till late January or even Febuary])

If your impatient by all means call them. but bear in mind the network is not fully ready! so dont be moaning about slow speeds etc...

[if your sent a notification be aware that it may have been sent prematurly.. as NTL 24hour tech support called me 25mins ago stating that i would be a Pilot 10meg customer for my Area (HD7) but the letter was sent several days early]
__________________

Quote:

Originally Posted by cj_abi

Thing is, I've noticed around the 10mb connection topics that some lucky dude got their 10mb connection in Stockport (where I am) and well, that can only mean it's available in Stockport, right? right...

He's probably on a diffrent UBR to yourself so more than likely its avaliable IN Stockport.. just not the part you live in
most areas have atleast 10 UBR's (and there not all up graded together) just give it a few weeks
__________________

Quote:

Originally Posted by Nero182

I am sure in the coming weeks NTL will fix all the speed problems. I hope even tho I have upgraded but not getting the speeds only about 4-5 Meg. Even tho I am on NTL-250 Modem. But I sure in the coming weeks NTL will have all the speed issues fixed.

yes and no
dont forget there could be 100users or more on a single UBR so if several of them are trying to use 10meg at the same time... about 90 people will be getting a few Kbps

the speed issues will hopefully be fixed when more UBR's are avaliable for the 10meg service

Mauldor · 11-11-2005, 20:11

Of all the People currently on NTL Broadband, I would imagine a SMALL minority would actually visit here and be aware of the said 10mbit upgrade happening. To my Knowlege there is no Map, Postcode checker to see if your UBR (I dont even know which UBR I am on for that matter) has been upgraded.

When the 1/2/3Mbit upgrade came out people either waited (who were in the dark) or went to Upgrade page to force the modem to the new speeds. If Phoning CS and they checked something and said:

1. Yes you can have 10mbit, do you want it?
2. 10mbit not enabled in your area - plan is about XX Month

The reality is simple, depends on who you get, depends on what answer you get, people are ringing many many times to hopefully get someone who might upgrade them as can be seen on here. All that is doing is increasing the calls on CS / TS for people wanting 10mbit now.

WOuld it be possible for someone on the "Inside" to basically answer these questions:

1. Is it a Trail or a staggered rollout by area?? CS have said it was both so far.

2. Is there a list somewhere rather then us guessing what area's are done with the said list been updated as more UBR get upgraded. Would be even better if you could make a UK map coloured in type thing.

3. On the upgrade page - if it says BUND03 - what service is this, it has no Price whatsoever (even though we know it is 37.99) - do we take from that unless it says 10mbit then it is not in the selected area? Would it not have been better to read 3mbit or 10mbit - then we would know..

Hopefully someone can answer these or people will keep trying and trying and posting till the cows come home - we are basically "In the Dark"...

mmm · 11-11-2005, 20:18

Quote:

Originally Posted by wocoom

The Terayon TJ210 can handle 10mbps, if your not getting the speeds its due to the network interface in your PC/Router, the college i used to go to had a TJ210 on a 38Mbit connection and it run perfectly at upto "37.8MBit" with a maximum upload of "5MBit"

These are tested figures (exact figures are in a coursework which is still being marked)

anyway solong as the modem is hooked into a 10/100mbps network card/device (i.e. router firewall...) it will work fine.

only people with an old 10mbps network card will recive a reduced speed when downloading

Hope your examiner doesn't see the warts. The Terayon TJ210 only has a 10Mb/s Half-duplex Ethernet port, your PC has to connect at this speed irrespective of whether it has a 10 or 1000Mbps card All cable modems transmit/receive on the ntl cable side in bursts at high speed, but just theoretically impossible to sustain 10Mb/s on the Ethernet port. (you need to allow a percentage for reply packets and collisions/ retries). However it can get as close as and unlikely to be the limiting factor in most downloads.

Chrysalis · 11-11-2005, 20:29

Quote:

Originally Posted by wocoom

its probably the download server..
try downloading a driver installer from nvidia (you can delete it afterwards :p)

Haha, how can a download server cause me to have 350ms to the ubr?

Incidently the download server is more then capable that isnt the issue, and I was waiting 2 minutes for this page to load.

th'engineer · 11-11-2005, 20:37

Quote:

Originally Posted by Bill C

What you will now have is a steady stream of users on here claiming they are within the 300 meters of the exchange. And therefor if they dont get there 10 meg, There oooffff to the greener grass just like the anti cap brigade

Thats not true NTL do not have a cap as such just a recomended user amount dependant on level its not a cap come on bill get it right

Useless you are saying NTL have a Capped service

gimpymoo · 11-11-2005, 20:47

Im in Nottingham area:

Phoned up CS and said:
"Please could I upgrade to the 10MB Trial please"

CS Rep:
"Certainly, that should be with you in about 2 minutes"

Lo and behold, it was

Thank You NTL

PS

Do I just phone Tech support to try and cheekily get my Ambit swapped for a 250?

th'engineer · 11-11-2005, 21:03

Quote:

Originally Posted by gimpymoo

Im in Nottingham area:

Phoned up CS and said:
"Please could I upgrade to the 10MB Trial please"

CS Rep:
"Certainly, that should be with you in about 2 minutes"

Lo and behold, it was

Thank You NTL

PS

Do I just phone Tech support to try and cheekily get my Ambit swapped for a 250?

wonder if it works on set top boxes

Chrysalis · 11-11-2005, 21:06

just to update on my massive issue I had earlier it hasnt repeated itself, I hope it was just a one off blip of some sort as it doesnt seem to be ongoing.

cnewton2k · 11-11-2005, 21:08

well i have started on the 10Meg service as i got aan install today

Must say am very happy with it, in fact i am amazed!!

Must also say, although a little off topic, i spoke to a wonderul lady called Patricia @ ntl c/s as i didnt have my Pin and i take back everyhting i have ever said bad about ntl c/s

she was great, would love to find out who she is as i am going to write in and request a comendation.

Can anyone who works for NTL find out for me?

Ravenalba · 11-11-2005, 22:48

I live in Paisley using the Renfrew connection I was upgraded yeesterday to 10 but only getting 4 if lucky so called to voice my concerns about my ntl100 not being able to handle it, passed to BB technical support who said YES the 100 modems can handle it no problem by the 1st of December everyone will have proper speeds as they are still having problems with network and all shoule be well by December. ?

idi banashapan · 11-11-2005, 22:53

out of interest, what number are you guys calling to get put on the 10Mb service? everytime I call 0800 052 2000, i get through to someone scottish who insists that 10Mb isn't in my area (when I know for a FACT it is because others here whom I know are already on it after asking to get it switched on)