*ALL* ntl 10Mb Discussion (Part 3) - Page 8

etccarmageddon · 11-11-2005, 10:03

Quote:

Originally Posted by Robjones23

I'm pretty annoyed to be honest, I live in manchester just down the road from the ntl office there and have called CS up twice and had no luck at all. They keep telling me that I can upgrade to 3Meg but I can't have 10meg until it's out officially and they're only "trialling" it at the moment with those that are already on 10Meg.

Told them I'd seen that lots of people have been upgraded and they just told me where to go..... gay.

Grrrr......

try the online tier upgrade screen, you might be able to select 'upto' 10meg from there.

Robjones23 · 11-11-2005, 10:09

I just called up a friend and he gave me the telephone number for retentions and they just upgraded me. Pretty bad that it took that to get it though.

Zorba1970 · 11-11-2005, 10:22

Does anybody know if the 10mb is available in the ex-c&w Gosport/Solent area yet?

herbert clinker · 11-11-2005, 10:23

whats the ethernet output on the ntl 250 modem is 10mb or is it 100mb

fire · 11-11-2005, 10:26

Quote:

Originally Posted by Dodger444

same here... will have mine installed next thursday.

What number did you phone to get the samsung replaced,i phoned yesterday about getting the upgrade.I was told all the info will be in a letter in december.

Brighton area

bongman_uk · 11-11-2005, 10:35

Quote:

Originally Posted by herbert clinker

whats the ethernet output on the ntl 250 modem is 10mb or is it 100mb

100mbit

dward · 11-11-2005, 10:37

Would somebody be able to post the ntl retentions contact number for us who are having quite possibly no luck at all with customer services?

dwabbit · 11-11-2005, 10:37

Quote:

Originally Posted by sleepless
Can someone explain to me why the SB4100 is not 10mbs capable.

Quote:

Originally Posted by Paul M

It only has a 10Mbps ethernet port ?

My Surfboard 4100 has a 10/100 port and the 100 led is lit but my Router a linsys befsr41 had only a 10meg wan port.
So ive changed my router to a linksys wrt54g.
Which has a 10/100 wan port

.

Bambi · 11-11-2005, 10:39

Been rading about the SB4100, aparently it has 100Mb ethernet port.
I can only get it to work at 10Mb.
Anyone know what is wrong here, the documention or me?
It docs state that 100Mb connection is shown with both NIC lights illuminated ans 10Mb witth only the top light.
Is there a way to switch it to 100Mb? Or should I just tell ntl its broke and I need a nice new one?

herbert clinker · 11-11-2005, 10:42

Quote:

Originally Posted by bongman_uk

100mbit

thanks bongman it looks like the ntl 250's the modem i need.

anybody any ideas how i can get the nice ntl person to swap my stinking aged terayon for a nice shiny new ntl 250,being nice doesn't work i've tried it.

bongman_uk · 11-11-2005, 10:49

For 10mb broadband your router only needs to support 10mbit full duplex

and yes, i have the NTL:250 and get full speeds.

etccarmageddon · 11-11-2005, 10:51

Quote:

Originally Posted by dward

Would somebody be able to post the ntl retentions contact number for us who are having quite possibly no luck at all with customer services?

0800 052 0243

dward · 11-11-2005, 10:53

*ty for the number

Just a few questions I would like answering really...

What is the best way of contacting ntl for the upgrade? I have a STB that was upgraded about a year back to a silver samsung one I think. I can't use the upgrade page online because they cannot upgrade STB from there. I have called NTL (10mb is in Peterborough where I live) and they said I will be upgraded by end of november and some crap that I think they were on about as a way of getting me off the phone tbh.

I remember when I was upgraded from 1mb to 3mb, I called them and asked for 3mb, 2mins later is was on (first call). Now its just a complete pain in the ****, I just want my upgrade!!!

It appears as though they want to make me wait because I have a STB. Well I pay for their top Internet service, two telephone lines and a moderately sized TV package from them, wheres the service back?

Please help meeeeeee

etccarmageddon · 11-11-2005, 11:08

the best way, if it matters so much, is to be polite and dont take any crap (ie. getting non level playing field treatment compared to new customer). or you could be patient and sit it out for a few weeks or a couple of months and wait for them to get on top of it.

LostintheNW · 11-11-2005, 11:13

Quote:

Originally Posted by fire

What number did you phone to get the samsung replaced,i phoned yesterday about getting the upgrade.I was told all the info will be in a letter in december.

Brighton area

I had to do mine through sales to get mine replaced, CS passed me over