*ALL* ntl 10Mb Discussion (Part 3)

[fire]

Well it says the normal,subject to a minimum 12 month contract.But i don`t know if that means you have just got to keep broadband for the year, or what you have been upgraded to.

I have an NTL 250 modem if I log into the modem 192.168.100.1 can I find out what the maximum speed my modem is receiving in my area?

I mean I know i'm on the 2MB service and I get that in every speed test. I had a call last night from ntl offering me 10MB with a 75Gig cap for 37.99 but I see most of you ain't getting it so I don't want to pay extra if I ain't going to get the 10MB!

So I was wondering before I order if it shows the max speeds on the line?

Originally Posted by acoolwelshbloke

I have an NTL 250 modem if I log into the modem 192.168.100.1 can I find out what the maximum speed my modem is receiving in my area?

I mean I know i'm on the 2MB service and I get that in every speed test. I had a call last night from ntl offering me 10MB with a 75Gig cap for 37.99 but I see most of you ain't getting it so I don't want to pay extra if I ain't going to get the 10MB!

So I was wondering before I order if it shows the max speeds on the line?

The modem page will only show the maximum upstream & downstream rates for the service you are on. It will show the same info for all 2Mb users (2048000 down 200000 up), and for 10 Mb users (10240000 down 512000 up). You will have to run a speed check to see what actual speeds you are getting.

Did ntl just call you out of the blue, or had you already enquired about the upgrade?

No he called me up out of the blue.

He did not even know I was an NTL customer but he had my mobile number????

He also said he could not upgrade me as he only delt with new customers but he would pass my details along and I will get a call back.

I did tell him I was only thinking about it as I ain't going from 24.99 - 37.99 just for an extra meg or two!

I'm paying too much for 2MB as it is demon.net offer two meg for 17.99 un-capped!!!

On adsl you get to see the total speed of what's available on your line as well as the speed your subscribed too. Thought it might have been the same on cabe.

Not to worry i won't waste my time upgrading just in case.

[Kevin]

You will find that those with the blue ntl 250 modem seem to be getting the full 10mb, those with ambit 120, 100 etc seem to be getting 5mb I had a ambit 120 this morning till 10 o clock when the engineer came out swapped it for a ntl250 modem, when i had the silver ambit 120 i got 5mb when he swapped it i got the full 10mb..
I dont think a lot of this is due to the network i think its due to the firmware on some of the modems not being able to cope with the 10mb speed.

[chrisb123]

Anyone got a Samsung STB and 10mb? Are you getting full speed?

[US.M@JORHAZZARD]

Can anyone explain what all these critical errors are on my CM logfile ???

Thu Nov 10 18:21:42 2005 Thu Nov 10 18:21:42 2005 2 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Time Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-outThu Nov 10 15:49:07 2005 Thu Nov 10 15:49:07 2005 1 Critical(3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q...Thu Nov 10 15:49:05 2005 Thu Nov 10 15:49:05 2005 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...Thu Nov 10 15:49:07 2005 Thu Nov 10 15:49:07 2005 38 Critical(3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...Thu Nov 10 13:38:40 2005 Thu Nov 10 13:38:40 2005 4 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Time Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-outWed Nov 09 17:18:06 2005 Wed Nov 09 17:18:06 2005 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Time Not Established Time Not Established 2 Critical(3) 82000200 No Ranging Response received - T3 time-out

srry didn't expect it to come out like that ..

Originally Posted by Kevin

You will find that those with the blue ntl 250 modem seem to be getting the full 10mb, those with ambit 120, 100 etc seem to be getting 5mb I had a ambit 120 this morning till 10 o clock when the engineer came out swapped it for a ntl250 modem, when i had the silver ambit 120 i got 5mb when he swapped it i got the full 10mb..
I dont think a lot of this is due to the network i think its due to the firmware on some of the modems not being able to cope with the 10mb speed.

I was told be an engineer a few months ago that the Terayon modems can handle up to 50meg.

[ugly1]

[QUOTE=Mick]

What do i have to do to get 10meg?
We know ntl are upgrading 3meg customers first, but as for what to do... sit and wait for information from ntl!




NTL AREN'T I MEAN AREN'T GIVING THE 10MB TO 3MB CUSTOMERS 1ST

I CONTACTED NTL TODAY AND ASKED ABOUT IT

THEY SAID THAT NEW CUSTOMERS CAN HAVE IT RIGHT NOW BUT OLD CUSTOMERS WILL HAVE IT BY THE END OF 2005

TYPICAL COMPANY POLICY

LOOK FOR MORE CUSTOMERS AND DONT LOOK AFTER YOUR OLD CUSTOMERS

[Chrysalis]

Originally Posted by DieDieMyDarling

Just got this myself:

Notes and recommendations:
Change MTU to 1492 (FAQ #707)
Choose RWIN between 10220 and 26280 (FAQ #586)


i'd like some advice too, i've never messed with stuff like this before, is it safe? Should i do it? And what kind of numbers should i put in?

keep mtu at 1500

rwin should be a multiple of mss 64240 is a good value, I use 256960 but to use a value higher then 65000 you need to enable large recieve window, also keep mtu auto discovery enabled.

To set these tweaks drtcp is the easiest tool to use you can google for it.
__________________

Originally Posted by Kevin

You will find that those with the blue ntl 250 modem seem to be getting the full 10mb, those with ambit 120, 100 etc seem to be getting 5mb I had a ambit 120 this morning till 10 o clock when the engineer came out swapped it for a ntl250 modem, when i had the silver ambit 120 i got 5mb when he swapped it i got the full 10mb..
I dont think a lot of this is due to the network i think its due to the firmware on some of the modems not being able to cope with the 10mb speed.

Keven what did you do to actually get your modem swapped? Almost everyone else who rang up got told they cant have a swap and with me they took it further and downgraded me back to 2mbit because I asked for a new modem.

[bongman_uk]

Originally Posted by Nidge

I was told be an engineer a few months ago that the Terayon modems can handle up to 50meg.

Well i seem to remember the Terayon only has a 10mbit NIC in it. (it can only connect via ethernet to your pc at 10mbit)

Dunno how you can get 50mbit through a 10mbit pipe!

[Russ]

I've been told if I upgrade to 3Mb from 1Mb now, I'd get the 10Mb straight away - I am SO tempted to go for it but it would mean my bill would jump from £51 per month to £67

[Kevin]

Originally Posted by Chrysalis

keep mtu at 1500


Keven what did you do to actually get your modem swapped? Almost everyone else who rang up got told they cant have a swap and with me they took it further and downgraded me back to 2mbit because I asked for a new modem.

Chrysalis, I phoned yesterday as i was having issue with the modem before the swap, it was a faulty ambit 120 i had, when the engineer came out i showed him the download rate and showed him the stats on nthellworld regarding the 250, he swapped out my 120 for a 250 and we did a download test again bingo straight to 10mb he said that this was going to be a nightmare for them as it looked like he would be having to swap all the 120's out, he spoke to swansea and confirmed it with them that this has taken the download speed to the full 10mb and fixed the issue. He also said if this is the case with the new 10mb speed he would need a bigger van for all the 250's he would be having to replace.

Im thinking tho it looks like a firmware issue and all the has happened is that the ntl 250 modems have a version of their firmware that is capable of handling the 10mb maybe all the trialists were on these ntl 250's who knows.

[Chrysalis]

Ok thanks, I did have an engineer due today I was going to fry my modem deliberatly but decided against it for various reasons the main one its immoral and cancelled the visit.

quote from kevin
"Have to agree here, if ntl had communicated to their staff correctly then i doubt any of this would have happened, it has been far too inconsistant from the word go. Maybe ntl think their customers dont speak to each other, If I go to upgrade my speed on the speed upgrade page and it offers me 2mb or 10mb its obvious there is no 3mb anymore, so which one if i am looking for a speed increase am i going to take ?

The fact that they put out an announcement saying all their current high tier customers (3MB) would be the first to be upgraded then joe bloggs who is a 2mb customer see's that he can get it but me i pay 37.99 a month cannot seems to me a little wrong, im not sure if the 3mb first announcment came from ntl or from someone on here that i do not know but if it was from ntl how do they expect their high paying customers to feel.

All it would have taken was someone to say we are either allowing 10mb accross the board, or not allowing it period. This it seems is a simple decision to make but was never taken and now we have this....a mess."

Classic example, some people getting upgraded even if they got an incapable modem, others been told they cant be upgraded, and I even got physically downgraded because the guy seemed to hate me because I upgraded from 2mbit and kept going on it was for 3mbit user's only. I wasnt arguing with him at that point about the modem but just saying it is possible I did it via the website and at that point I was preying he wouldnt downgrade me and he didnt indicate he would. But soon after the phonecall he sent the 2mbit config to my modem, now the strange thing is noone else was able to reuupgrade me rententions or the website as only 1 change allowed a month so how did he downgrade me after I upgraded? hmmmmm.

quote
"Is there something wrong with the Adslguide speedtest?

Been having varying results, which doesn't tie in with results from Robin Walker's site (10mb), or the download speeds i am getting (1.2mb/s). I am, according to the Adslguide speed test, running at between 5mb and 9mb.... just doesn't add up

I also find that a lot of the time, the Adslguide speed test isn't working, something i haven't seen before (unless its upgraded NTL customers doing what i am doing) "

Adslguide the traffic is leaving ntl's network so its a true internet speedtest, other factors involved such as capability of adslguide's speedtest server and ntl's peering to adslguide's isp. Robin walker speedtest is on ntl's own network so you essentially just testing internal speeds.

[PowerUser]

So should I to call Tech support and explain the situation and ask them if they could send the updated firmware, if not the could they replace my modem.?