*ALL* ntl 10Mb Discussion (Part 3)

**Mick** · 10-11-2005, 13:08

Summary taken from last thread:-

Quote:

Originally Posted by jimbo

The following are capable of 10Mb now:
ntl 250 (blue Ambit manufactured modem)
ntl 200 (silver Ambit manufactured modem)

The following could be capable of 10Mb, but require a firmware upgrade:
ntl:home 120 (silver Ambit manufactured modem)

The following are not capable of 10Mb:
ntl:home 100 (silver Ambit manufactured modem)
Terayon Terajet 210
Motorola Surfboard 3100/4100
3com Tailfin
3com CMX
All Pace STBs

Testing has not completed on the Samsung STBs, however current results suggest around 8-9Mb may be possible. Higher speeds may be achieved with an upgrade to the uBR - but this has yet to be confirmed.

PLEASE do not call Customer Services/Faults/Technical Support requesting an upgrade for your Cable Modem. Technical Support cannot change your speed, and have been told not to send engineers for customers who are not receiving the full 10Mb downstream speed unless there are other factors involved.

If your modem requires an upgrade to receive the 10Mb service, ntl will contact you to advise you what to do.

Other Information:-

Quote:

Originally Posted by Chris W

The first information that Cable Forum received from ntl regarding an increase to 10meg broadband can be found in this Cable Forum news article.

FAQ's in part 1 of the thread:

Will the service be capped?
yes, there will be a 75gig/ month cap on the 10meg service that current 3meg users will be upgraded to

Will I need a new modem?
It appears that ntl 120 or later modems will have no problems with the speeds, however older modems and Set Top Box connections will need to be upgraded. Ntl have not released any information on this process yet that i have seen.

When are the new speeds going to be launched?
ntl have stated "By the end of 2006, the roll out of this new product portfolio will be complete."

My mate down the pub says he has already got 10meg, is he lying?
Quite possibly not, it appears that ntl are testing the 10meg service, and I have not noticed a particular pattern of who/ where is being tested.

Will the price change?
Ntl have stated that there are no plans to change monthly prices

What will the upload speed be?
Users who are testing the 10meg service at the moment have reported upload speeds that suggest it will be 512k.

What do i have to do to get 10meg?
We know ntl are upgrading 3meg customers first, but as for what to do... sit and wait for information from ntl!

herbert clinker · 10-11-2005, 13:12

you try telling tech support that the terayon tj210 won't do 10 megs.
they don't want to know

phillfyspoon · 10-11-2005, 13:18

The following could be capable of 10Mb, but require a firmware upgrade:
ntl:home 120 (silver Ambit manufactured modem)

how do i get firmware update? I dont have it my 10 wont pass 3500kbps

groobber · 10-11-2005, 13:19

Just phoned CS for the second time to be told again that I can't have the upgrade as it isn't due for roll out until December. When I politely explained that other people have been upgraded according to Cable Forum he said it was probably the trial areas.

This seems to be a standard reply from CS but why bother to release the info for CS to say it's not available? I will just have to wait for the email he said I would get when the upgrade would take place!!!

Kevin · 10-11-2005, 13:30

is their no one at ntl who can put out a consistant answer ??????

etccarmageddon · 10-11-2005, 13:36

there is but why should they?

Hom3r · 10-11-2005, 13:39

I've run http://www.dslreports.com/tweaks
and get this

Receive Window (RWIN): 33580

Notes and recommendations:

Choose RWIN between 94900 and 251120

I've downloaded the file but can somebody recommend a RWIN setting to use

pk1209 · 10-11-2005, 13:40

Quote:

Originally Posted by etccarmageddon

there is but why should they?

you're right, there's absolutely no need for NTL to give clear, consistent information to their paying customers.

DieDieMyDarling · 10-11-2005, 13:44

Just got this myself:

Notes and recommendations:

Change MTU to 1492 (FAQ #707)

Choose RWIN between 10220 and 26280 (FAQ #586)

i'd like some advice too, i've never messed with stuff like this before, is it safe? Should i do it? And what kind of numbers should i put in?

pk1209 · 10-11-2005, 13:48

Quote:

Originally Posted by DieDieMyDarling

Just got this myself:

Notes and recommendations:

Change MTU to 1492 (FAQ #707)

Choose RWIN between 10220 and 26280 (FAQ #586)

i'd like some advice too, i've never messed with stuff like this before, is it safe? Should i do it? And what kind of numbers should i put in?

I haven't touched my MTU since the days of 56k. I'm not really sure you'll gain anything when on a 10mb line. As for RWIN, don't really know much about it, sorry. May look into myself later.

Syco · 10-11-2005, 14:21

Current update from the TSO

Quote:

Dear Mr Rice
I have tried to get to the relevant screens but was unable to. I also tried to log in as an existing customer but they seem to have a record of my account as a dial-up which is incorrect. However I did refer the matter to Hampshire Trading Standards to investigate and liase with NTL

Regards
Amela Bogdanovic
Fair Trading Officer
Trading Standards
Tel: 024 7683 1877
Fax: 024 7683 2666

Lets see if I hear anything from them

Sherlock614 · 10-11-2005, 14:34

On the dslreports tweak page, in the "speed" bit, it will only let me enter a 4 figure number, ie. 1000, won't let me enter 10000. How are you guys getting correct results (or am i doing something wrong here)

Service: cable
Speed (advertised) kbit/s: 1000

Edit:

Sorry just realised what i did wrong

jtwn · 10-11-2005, 14:51

MTU should be left at 1500.

DaBuzz · 10-11-2005, 14:56

What happens when you go over the cap on 10mbit? any of you b/w demons care to tell me?

jrhnewark · 10-11-2005, 15:14

Quote:

Originally Posted by DaBuzz

What happens when you go over the cap on 10mbit? any of you b/w demons care to tell me?

Seems to be nothing yet - but over time, it'll probably be the same as what's happening already. That is, bandwidth hogs being downgraded to the 512kbps 'special' service.