*All* ntl 10meg Discussion (part 2) - Page 79

Kevin · 10-11-2005, 10:16

Quote:

Originally Posted by Bambi

My reckoning of why people are only getting 4-6Mb speeds is that the network isnt fully upgraded in thier area, this would be why ntl are no longer giving out the 10Mb upgrade on request. That's my guess anyway.

TBH I am happy with 5Mb its the 512 uploads that are the big improvement. More people on my CS:S server now ;-)

I thought that too i had a ambit 120 modem this morning was getting around 5mb a sec, he swapped it for a ntl 250 modem and the speed shot up to 10mb a sec all he did was change the modem, the only difference is the modem as far as both he and i could see.

just my 2p..

pk1209 · 10-11-2005, 10:18

Quote:

Originally Posted by BloodyL

Indeed pk1209, you just have!

Unfortunately, I can't write "I'm not even going to dignify that with a response" without making a response. A so-called catch 22.

Dark Drums · 10-11-2005, 10:19

Quote:

Originally Posted by pk1209

talk about missing the point...

Which is?

Colli · 10-11-2005, 10:24

Quote:

Have to agree here, if ntl had communicated to their staff correctly then i doubt any of this would have happened, it has been far too inconsistant from the word go.

Yes, the whole thing has turned into a right mess. People getting the upgrade, others being refused. Some with the upgrade getting good speeds, others not (probably because their modems and/or their part of the network can't handle the full speed yet).

pk1209 · 10-11-2005, 10:26

Quote:

Originally Posted by Dark Drums

Which is?

That the good people at NTL CS are dishing out a whole number of different reasons for not giving someone an upgrade, OR, they give you an upgrade. If NTL had clear and concise information to give to their customers, they wouldn't be in this muddle.

etccarmageddon · 10-11-2005, 10:45

this is probably the best information we have:-

http://www.cableforum.co.uk/article/...n-november-8th

someone at NTL needs to interface with Mick or PaulM - what happened to this idea of building better links with NTL that NTL was talking about a few months back? surely this upgrade is the ideal time to get talking. end the confusion.

djstevie · 10-11-2005, 10:46

I just gave CS a quick call and i was told that for the Glasgow area it wouldnt be available till Jan 2006 and that they will offer it at a discount price as its a new tier level. Believe that if you will

foxtrot_yankee · 10-11-2005, 10:50

Has anyone connected to a Renfrew UBR been upgraded?

Bambi · 10-11-2005, 10:52

found the url I mentioned earlier

http://www.chetnet.co.uk/portal/foru...ead.php?t=6098

etccarmageddon · 10-11-2005, 10:57

last NTL press release 8th August re the speed upgrade.

pk1209 · 10-11-2005, 11:01

Quote:

Originally Posted by Bambi

found the url I mentioned earlier

http://www.chetnet.co.uk/portal/foru...ead.php?t=6098

A useful post that one... maybe you should send it to the NTL CS....

ian@huth · 10-11-2005, 11:04

Quote:

Originally Posted by pk1209

That the good people at NTL CS are dishing out a whole number of different reasons for not giving someone an upgrade, OR, they give you an upgrade. If NTL had clear and concise information to give to their customers, they wouldn't be in this muddle.

They are probably giving out a whole load of different reasons because there are a whole lot of different reasons. There can be several reasons why a particular customer can't get the upgrade and I would expect that CSR's would only give the customer one of those. The next CSR that the customer speaks to may give a different reason but it can be equally valid and doesn't mean that CS don't know what they are talking about. Much of the muddle that you perceive is only there because you don't appreciate the full complete facts about the upgrades.

Each NTL customer may have have slightly different reasons why they can or cannot have the upgrade. There is no simple and concise answer that covers every eventuality for every customer and every area.

pk1209 · 10-11-2005, 11:08

Quote:

Originally Posted by ian@huth

They are probably giving out a whole load of different reasons because there are a whole lot of different reasons. There can be several reasons why a particular customer can't get the upgrade and I would expect that CSR's would only give the customer one of those. The next CSR that the customer speaks to may give a different reason but it can be equally valid and doesn't mean that CS don't know what they are talking about. Much of the muddle that you perceive is only there because you don't appreciate the full complete facts about the upgrades.

Each NTL customer may have have slightly different reasons why they can or cannot have the upgrade. There is no simple and concise answer that covers every eventuality for every customer and every area.

I appreciate that, I really do. But it doesn't explain why someone can phone and ask for an upgrade and be refused, only to then phone back, and be given the upgrade by someone else. Don't know how often this has happened, but it certainly has.

EscapeArtist · 10-11-2005, 11:17

I would Love to think that NTL will upgrade my 2MB line to 10 today, but I don't think they will... Are they ONLY doing 3mb upgrades atm, or if I call CS and talk all nice to them will tey switch me to 10...?

pk1209 · 10-11-2005, 11:20

Quote:

Originally Posted by EscapeArtist

I would Love to think that NTL will upgrade my 2MB line to 10 today, but I don't think they will... Are they ONLY doing 3mb upgrades atm, or if I call CS and talk all nice to them will tey switch me to 10...?

you should be able to switch up to 10mb here:

http://www.ntlworld.com/toolsservices/tiermigration/

but it will be the ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£37.99 package. No one really knows who's being upgraded just now... the word lottery springs to mind.