*All* ntl 10meg Discussion (part 2) - Page 61

09-11-2005, 12:48

Quote:

Originally Posted by RichieUK

Ok, i phoned up again just now but chose option 5 instead, they guy was very helpful and said he will put me on 10mb. He had to speak to the account holder first then i got the phone back nd he said it's done. He told me to shutdown the computer for about 30 seconds, and then boot it back up and i will have 10mb. So i done what he said and i havn't got it

He did say sometimes it takes upto an hour to happen, but people on here have said it happens straight away

Might just have to wait a bit...

I'm back in work now but up until I left the house my upgrade hadn't gone through.

Will have to check tonight.

-=BULLDOGG=- · 09-11-2005, 12:50

ok if you are a current 3mb customer and want the upgrade now get on the blower call 08000522000 press option 2 you may have to wait 5 or 10 min but what the hell.... i done this today and the woman said its for new customers only so i said well why do others get it who are currently 3mb customers and she said i dont know but i can do it for you but dont tell anyone so what do i do post it on this forum lol. after 10 seconds it popped up local area connection connected and now i download at the full 10mb and upload at 65-80 so i suggest you get ringing

good luck and remember be persistant folks

Downloads · 09-11-2005, 12:52

Quote:

Originally Posted by RichieUK

How do you check config files?

I'm at work so doing this from memory...

http://192.168.100.1/ root is the username and password

I think the link you want once in is operational configuration something like that

Should see upstream and downstream of 10meg and up 512k

Hope this helps.

BBB · 09-11-2005, 12:53

Ta for that Bulldog I'm trying it now

*crosses fingers*

buba3d · 09-11-2005, 12:53

Right lads and girls, i just phoned again cs and this time tried option 5, spoke a english chap, i asked if 10mb was availble to me in my area, he said that would get it free of charge (wich i know) however i was to call back between the 20th and 31st of december to get upgraded......

BBB · 09-11-2005, 12:54

Quote:

Originally Posted by gruff_rhodes

I'm at work so doing this from memory...

http://192.168.100.1/ root is the username and password

I think the link you want once in is operational configuration something like that

Should see upstream and downstream of 10meg and up 512k

Hope this helps.

I've just done it and got this

Network Access : Allowed Maximum Downstream Data Rate : 10240000 Maximum Upstream Data Rate : 512000 Maximum Upstream Channel Burst : 1600 Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled Maximum Number of CPEs : 1

Have I got 10MB broadband?

-=BULLDOGG=- · 09-11-2005, 12:55

BBB go here and run a test and post back results http://www.adslguide.org.uk/tools/speedtest.asp

Downloads · 09-11-2005, 12:57

Quote:

Originally Posted by buba3d

Right lads and girls, i just phoned again cs and this time tried option 5, spoke a english chap, i asked if 10mb was availble to me in my area, he said that would get it free of charge (wich i know) however i was to call back between the 20th and 31st of december to get upgraded......

Their wrong, try again and again till you get a decent employee, else wait till December till it's done automatically. Tell them to read their email they got and it says if a 3mb customer wants 10mb then they HAVE to do it. Ask to speak to their team leader/manager or failing that speak to retentions. You can get it, just some people didn't read their instructions properly from the people above.
__________________

Quote:

Originally Posted by BBB

I've just done it and got this

Network Access : Allowed Maximum Downstream Data Rate : 10240000 Maximum Upstream Data Rate : 512000 Maximum Upstream Channel Burst : 1600 Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled Maximum Number of CPEs : 1

Have I got 10MB broadband?

Yes you have, you're on 10mb

BBB · 09-11-2005, 12:57

Direction

Actual Speed

True Speed (estimated)

Downstream 3369 Kbps (421.1 KB/sec) 3638 Kbps (inc. overheads) Upstream 497 Kbps (62.1 KB/sec) 536 Kbps (inc. overheads)

-=BULLDOGG=- · 09-11-2005, 12:58

indeed gruff maybe i was lucky and got a decent person in the first place

Mr Clean · 09-11-2005, 12:58

I just spoke with an Engineer on the street (good timing) and asked him a few things about this upgrade.

The most important was the STB Connection users. He said they would all need to be changed to a SACM.

09-11-2005, 12:58

Quote:

Originally Posted by buba3d

Right lads and girls, i just phoned again cs and this time tried option 5, spoke a english chap, i asked if 10mb was availble to me in my area, he said that would get it free of charge (wich i know) however i was to call back between the 20th and 31st of december to get upgraded......

Try again is all I can say. It took me two attempts to get (hopefully) the upgrade.

markmarkymark · 09-11-2005, 12:58

Hmmm

Interesting. I have the following on a NTL 100 silver modem:

*********************
Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0001.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning
******************

However, no change what so ever in speed. I was on 3Mbit - if anything its slightly worse. Reported this to faults who ran some tests but could not find a problem. Could be a general network problem I guess but I can not even get Microsoft downloads to go any faster than before.

It does make me wonder if the 'software' side of things at the modem are being upgraded, but if the 'area hardware / software' is not up to scratch then it will not work. Its a bit like installing a larger water main pipe into your home - but still only having the same amount of water flowing in (perhaps)..

Mark

-=BULLDOGG=- · 09-11-2005, 12:59

no BBB thats only nearly 5mb downstream and 62k upstream but yes they have upgraded u but alot of ppl cant get the 10mb down unfortunatly you are one of them

ian@huth · 09-11-2005, 12:59

Just use a little bit of commonsense and things may be a little clearer.

NTL could either upgrade everyones speed at the same time or they could stagger the implementation over a lengthy period.

If they upgraded everyone at the same time there would be massive problems everywhere and the telephone systems would go into meltdown. There can be many reasons why some areas and individual customers may not be ready for increased speeds to be implemented. Just stop and think what most people would be doing if it was announced that everyone would have the new speeds at precisely 10:00 am on Tuesday 8th November. Everyone doing speed checks to make sure that they had got the full 10 Mbps and finding they weren't even getting dial-up speeds.

Because the speed increases are being phased in over a period of time it is impossible for NTL to send each CSR an email giving details of each and every circumstance that is possible with the upgrades. Some areas may be able to get the upgrades, some won't. In the areas where the upgrades are available some customers may be able to get the upgrades, some won't for a variety of reasons.

When a customer calls CS the agent may try to upgrade them but the system may not let them do the upgrade. If an agent gets a couple of situations like that they may think that the same situation will exist for all callers and wrongly advise further callers that they cannot be upgraded. No CSR is going to have the full story with all its if's and but's the very second that they start work on the first day that the new speeds are available. You will therefore get the situation where you call several times and get a different story each time.