*All* ntl 10meg Discussion (part 2)

[Bambi]

Did ntl ever say how they can impose a cap without providing some kind of monitoring software to its customers?
How are we to know when we have downloaded 10 linux DVD isos worth in a month.

[x2srj]

I'm still getting email notifications even though I turned them off for this forum; anyone else getting the problem?? it doesn't happen on ever post too

[PowerUser]

Anybody here got the NTL:home 120 silver modem and getting full speed?. I'd like to know please,

Thanks

[Safeman]

rang ntl before asked about the 10mb ask if can have the upgrade he said 3mb customers will be getting a letter once you get the letter you will need to ring ntl and you will be upgraded to 10mb.... the 1mb and 2mb will not be upgraded till next year the 3mb customers will get it 1st it will be the end of this month or the end of december he said if you do not get the letter by the end of november you should be automatically upgraded........................

[Hans Gruber]

Originally Posted by x2srj

I'm still getting email notifications even though I turned them off for this forum; anyone else getting the problem?? it doesn't happen on ever post too

I think you've found a new way to exceed the 75gb limit

[Marley]

hi everyone been reading this thread since the sixth page yesterday.just rang cs up now and was told no upgrades for me till end of november.i explained that people was being upgraded and he said only new customers.im in no rush for the new speeds but would just like to add that this whole affair couldve been handled by ntl in a much more professional way than present.
Jon

[beardsley]

OK. Now I am starting to get annoyed.

Yesterday evening I was told that I would be upgraded - could take upto 24 hours. Called just now to check that this would be done, and have been told that it is not available, and the notes on my account are that I made an enquiry, not that I am to be upgraded.

[Nitroidus]

you just have to keep phoning and tell them that you'll keep phoning until they put you on the 10mb service. Should work eventually!

[topaz]

Well, after all my calls yesterday to CS I phoned again to see where my upgrade was, one operator said 'You are still on 2 meg and can only go to 3' the next operator said 'you are already on 10, phone tech support'

I called tech support and they said I wasnt upgraded, speak to CS, I told them CS told me to speak to them, they went away, 2 mins later my modem reset itself and now i'm getting 8869.6 Kbps.

I'm in Warrington.

[DieDieMyDarling]

I'm on the Ambit 120 using USB, and getting 2.7mb. But i'm not sure if it's the modem or my area causing the problems. It seems strange, as i used to get 3mb fine before the upgrade.

I suppose i should buy an ethernet cable, anyone know what cable i need? I've never used ethernet before. I have the following set up:

†¢ nVIDIA® nForce3 NV Gigabit LAN controller
- Integrated Fast Ethernet MAC and PHY in one chip.
- Supports 10Mb/s, 100Mb/s and 1000Mb/s auto-negotiation operation.
- Compliant with PCI v2.2.
- Supports ACPI Power Management.

[buba3d]

I'm confused about this whole situation, the reason i say this is simple, downloading a game clip (40-50mb) however the site i download from usually only get about 175kbps - 200kbps, now last night downlkoaded from the same server but was getting 200 - 250kbps, again not just 3 mins ago i downloaded another game clip at roughly the same size but i seem to be hitting over 700 kbps, i just did a test but the test says i'm still getting 3mb......

What gives (i love it)

[pk1209]

Originally Posted by DieDieMyDarling

I'm on the Ambit 120 using USB, and getting 2.7mb. But i'm not sure if it's the modem or my area causing the problems. It seems strange, as i used to get 3mb fine before the upgrade.

I suppose i should buy an ethernet cable, anyone know what cable i need? I've never used ethernet before. I have the following set up:

†¢ nVIDIA® nForce3 NV Gigabit LAN controller
- Integrated Fast Ethernet MAC and PHY in one chip.
- Supports 10Mb/s, 100Mb/s and 1000Mb/s auto-negotiation operation.
- Compliant with PCI v2.2.
- Supports ACPI Power Management.

you'll need a ethernet patch cable (as opposed to cross-ver) with an rj45 connector (don't worry they only come with one connector, so you won't get the wrong one). Then plug one end into the modem, the other into the pc (a light should come on next to the port in the back of the pc). You may have to set your net settings to automatically detect settings for it to work, or it might just work right off the bat.

Good luck.

[Richy99]

Originally Posted by DieDieMyDarling

I'm on the Ambit 120 using USB, and getting 2.7mb. But i'm not sure if it's the modem or my area causing the problems. It seems strange, as i used to get 3mb fine before the upgrade.

I suppose i should buy an ethernet cable, anyone know what cable i need? I've never used ethernet before. I have the following set up:

†¢ nVIDIA® nForce3 NV Gigabit LAN controller
- Integrated Fast Ethernet MAC and PHY in one chip.
- Supports 10Mb/s, 100Mb/s and 1000Mb/s auto-negotiation operation.
- Compliant with PCI v2.2.
- Supports ACPI Power Management.

just need a standard rj45 cat5 patch lead that proably cost few quid at most

[slimsavery]

Originally Posted by slimsavery

had major greif with ntl over my speed last month. broadband support was awful, telling me to use netstat and stop any unneccesarry open connections- causing my laptop to crash. came on these forums and you kind guys advised me to configure IE to a specific proxy server in my area. the result? the fastest speeds i have encountered, nearly 2meg all the time ( which is what i pay for ). tonight the madness has started again. i have changed the proxy address to every available one in bromley. 1 min its around 1700 kbs and then 1100. have also tried using other areas - no joy? i hope its because of the matience tonight, however other people from Bromley say their ok. ****ed off!

Yo!

as an update to this, i phoned NTL yesterday got my self up to the 3 megs service for free ( cos i complain well ) thought this way id at least get the 2 meg i pay for! howver one min it3 3 meg, the next 500 kilobits p/s!! have phoned NTL, apparntly my settop box has a low ping ( 80 % ), engineer coming round tommorow, hopefully with a cable modem so i can lose the settop box. is it right you can only have 10 meg with a cable modem? according to ntl it is? hopefully i`ll have my problems fixed tommorow

[beardsley]

Originally Posted by Safeman

rang ntl before asked about the 10mb ask if can have the upgrade he said 3mb customers will be getting a letter once you get the letter you will need to ring ntl and you will be upgraded to 10mb.... the 1mb and 2mb will not be upgraded till next year the 3mb customers will get it 1st it will be the end of this month or the end of december he said if you do not get the letter by the end of november you should be automatically upgraded........................

I just got the same story when I tried again this morning.
Three calls, three different stories. I wonder how long it can go on until I get the same story twice?