*All* ntl 10meg Discussion (part 2)

Right, I'm in manchester about 5 miles from the city centre, I have the new silver samsung stb and am on the 3mb. I just got off the phone to customer services on the 0800 052 2000 option 5 number. I was told by a nice welsh lady that they can upgrade me to the 10mb but it will be tomorrow... ok but how-come all the new customers and some of the existing 1mb and 2mb customers are able to upgraded? she told me that they were trialing it to so many customers yesterday just to see how it went, and that the main roll out starts from today.

I asked her if the new samsung stb will be able to recieve 10mb and she said yes. so all being well, I and others in my area with the samsung should be on the new speeds tomorrow... we shall see

Originally Posted by Bambi

All you people with new modems....
I still have an old motorola surfboard modem, which 'says' it can handle 42Mb.
Anyone else still have one of these beasts?

Also the speed settings are set locally still? Via a cm file?
Could be time to dig out docsis again and have a DIY speed increase, save those nice ntl bunnies some work....

As I recall, Surfboards only have 10Mbps ethernet connections, so the fact they can do 42 on the cable side is somewhat irrelevant.

As for DIY ....

[anduin]

I am in the stoke area and yesterday i succesfully upgraded by telephone from 1mb to 10mb connection.

The chap i spoke to did advise that it is not available in all areas yet.

Speedtests show a varying rate for me from 4mb to about 8.5mb but that upload speed seems to be consistant. I am very pleased personally with the speed increase and i am sure that when everybody else is able to get the new speeds then they will be just as happy.

I am now waiting to read the new thread entitled ''my advertised 'upto 10mb' connection is mis-sold as its only 6mb so i want a 40% reduction in charges'' lol

Hope all you guys get your connections sorted soon

Originally Posted by Dodger444

she told me that they were trialing it to so many customers yesterday just to see how it went, and that the main roll out starts from today.

What that really means is that CS basically misread what they were told yesterday - and now the proper message, to upgrade people who ask, is getting through

[sclarke]

Originally Posted by stairpotato
Actually - I've just got it!! Thanks to a helpful Welshman.

What exactly did you say? I've been on the phone to NTL CS, about 4 times now I think, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve got a welsh man, and loads of Scottish woman, but to no avail! They all say the same thing ''early 2006''.

I suppose its the luck of the draw...but its very frustrating when you're getting people just down the road from you upgrading, yet they wont let you because its ''not available''

oh well...Iââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ve got a free day!

[etccarmageddon]

Originally Posted by Omar

I just rang the ntl cs department and i'm being told that, my speed can't be upgraded as it isn't available for me yet i am on the ntl 3mbit account is this right? im ringing the 0800 052 2000 number. Am i doing something wrong? lol... forgot to include i livei n the Grimsby area ... get me wrong but it does seem like a national upgrade right? :/

ask to speak to retentions/customer relations and/or ask to close your account - you will then get transferred to the dept that exists to stop people leaving - tell them you're fed up paying £38 a month for 3meg when you know that other people are getting 10meg for the same dosh - OR just ask to downgrade to 1meg and in 1 month upgrade to 10meg via the tier migration page.

[stairpotato]

[QUOTE=sclarke]What exactly did you say?QUOTE]

It was 3rd time lucky for me.

I asked for 10 meg - the guy gave me the 2006 line...and I said BUT i KNOW that people are upgrading now from 2 meg to 10 - and I'm not happy about that - and he said he'd check to see if it was showing as something he could upgrade to in my area....and it was....so he did.

I guess you've got to speak to a 'person' rather than a drone...and you get somewhere

[mearle73]

Any one in the ashford area got it yet ?

[DaBuzz]

Just got off the phone yet again. The guy said they were briefed this morning and the upgrade was in fact a mistake. He said they are currently investigating and may be downgrading people back to their original services until December.

[sclarke]

Originally Posted by stairpotato
I asked for 10 meg - the guy gave me the 2006 line...and I said BUT i KNOW that people are upgrading now from 2 meg to 10 - and I'm not happy about that - and he said he'd check to see if it was showing as something he could upgrade to in my area....and it was....so he did.

That's what Iâ₠¬ÃƒÆ’¢â€žÂ¢ve been trying, but one of the guys said to me that it's not actually showing up as something they can upgrade me to in my area...so I explained that people down my road have got it, he just completely ignored what I said and continued to repeat †˜its not available in your area till 2006ââ‚ ¬Ã¢â€žÂ¢. Maybe today they'll be a bit better on the communication part....but I doubt it

[Omar]

just got off the phone with a nice lass and she's upgraded me to it within 2 mins to the 10mbit upgrade. I selected option 5 from the main menu maybe that might help option 2 seems to tbe other department, that told me i couldnt get it earlier.

Operation Configuration

Network Access : AllowedMaximum Downstream Data Rate : 10240000Maximum Upstream Data Rate : 512000Maximum Upstream Channel Burst : 1600

[pk1209]

Originally Posted by DaBuzz

Just got off the phone yet again. The guy said they were briefed this morning and the upgrade was in fact a mistake. He said they are currently investigating and may be downgrading people back to their original services until December.

If this is true, NTL are gonna come out really, really badly out of this whole mess. I'm was one of the lucky ones who got 10mb after 2 calls to CS. If the bump me back down to 3, i'm gonna go ape.

Originally Posted by malcb

just been upgraded to 10mb but speed test show only 5mb

I have that problem. Upload is fine, but download just won't shift past 5 Mbps. This is on an Ambit 120.
__________________

Originally Posted by DaBuzz

Just got off the phone yet again. The guy said they were briefed this morning and the upgrade was in fact a mistake. He said they are currently investigating and may be downgrading people back to their original services until December.

I think they are referring to the online upgrade from the 1M & 2M services to the 10M service - that was mistake. The 10M was only supposed to be for existing 3M customers, the online upgrade facility wasn't supposed to be there. Someone screwed up.

[Omar]

I selected option 5 from the cs main menu number 0800 052 2000 after putting in phone number etc. Got put on phone to a nice lass whos just upgraded me.

Upload of 60kb/s
and download floats around 1mb/s

[Ben]

Originally Posted by Paul M

I have that problem. Upload is fine, but download just won't shift past 5 Mbps. This is on an Ambit 120.

Same here. I have phoned NTL and there gonna come and replace my modem. In 3 weeks time