[Merged]Ntl to buy Telewest
03-10-2005, 13:41
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#196
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: ntl & Telewest Merger Announcement
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Originally Posted by setch
Providing NTL do not decide to postpone their current commitments with broadband so that they can concentrate on the merger, then the next couple of years is something for us all to look forward to. This applies to Customers and Staff whether they be NTL or Telewest.
Setch
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Can't see that happening, this will be a merger that will have 0 impact on most employees until early 06.
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03-10-2005, 14:08
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#197
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Guest
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Re: ntl & Telewest Merger Announcement
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Originally Posted by PÃÃ*â€™Ãƒâ€šÃ‚Â¸ÃƒÆ Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬Ãƒâ šÃ‚Â ÃƒÆ’Ã*’Ã‚à ¸Ãƒâ€ Ã¢â‚ ¬Ã¢â€žÂ¢GÃÃ*’ƸLÃÃ*’ÂÂ
How can you say "ONLY" when that's a huge part of an important service? If I need to call my ISP I would expect them to understand the complaint by the words I use, not by whether or not it fits with the script that someone has provided with limited english on.
At least when I call TW tech support I speak to someone who is in the UK and is capable of interpreting whatever script they are given to meet the needs of the conversation. Long may this continue!!  |
Yes i understand that and i for one would do the same if Customer service was overseas. The poster that i quoted has a habit of posting that customer service is offshore as well as tech support even when she knows it not to be true. Or is it OK to post whatever crap you want on here now if it gets it noticed
If Customer service was offshore i for one would change my service provider. It is only part of tech support that is offshore. We still have the boys and girls down in wales as well 
I would like to see all off shoring stopped completely but hey this is the real world and will never happen when companies have share holders.
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03-10-2005, 14:09
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#198
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,596
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Re: ntl & Telewest Merger Announcement
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Originally Posted by setch
Providing NTL do not decide to postpone their current commitments with broadband so that they can concentrate on the merger, then the next couple of years is something for us all to look forward to. This applies to Customers and Staff whether they be NTL or Telewest.
Setch
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This merger has been all but a certainty for months now. Everything that both companies have announced about broadband upgrades has been planned with the expectation of a merger going on as well, of that I am sure.
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03-10-2005, 14:17
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#199
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Inactive
Join Date: Dec 2003
Location: Stoke-On-Trent
Posts: 561
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Re: [Merged] NTL & Telewest Merger
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Originally Posted by Chrysalis
5 million customers and only cable provider in uk isnt too good for consumers, I am guessing since ofcom hate to touch cable companies they wont think nothing of this.
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It doesnt really make any difference anyway.
The companies dont compete, no area has ntl and telewest.
Realistically OFCOM Should see this as the best way to stop the monopoly and domination of Sky, BT have been crumbling for years especially since LLU and CPS but Sky are currently the untouchables when it comes to pricing for DTV 'how they feel like it'
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03-10-2005, 14:30
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#200
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Inactive
Join Date: Jun 2003
Location: Manchester
Posts: 5,638
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Re: ntl & Telewest Merger Announcement
how about the thread title changed to NTL buy out Telewest?
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03-10-2005, 14:35
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#201
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Guest
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Re: ntl & Telewest Merger Announcement
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Originally Posted by etccarmageddon
how about the thread title changed to NTL buy out Telewest?
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The telewest lovers will not like that 
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03-10-2005, 14:37
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#202
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Inactive
Join Date: Jun 2003
Location: Hampshire
Services: Yeah Baby! ;)
Posts: 5,684
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Re: ntl & Telewest Merger Announcement
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Originally Posted by etccarmageddon
how about the thread title changed to NTL buy out Telewest?
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Yea, I suggested that. No-ones replied yet though 
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03-10-2005, 14:38
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#203
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
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Posts: 38,596
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Re: ntl & Telewest Merger Announcement
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Originally Posted by etccarmageddon
how about the thread title changed to NTL buy out Telewest?
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Given that that is now a more accurate statement of what is going to happen ... done. 
And can I be among the first to publicly applaud Frank's foresight in re-branding this site Cable Forum all those months ago. Truly we are the most representative help site on the 'net for all UK cable customers. 
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03-10-2005, 14:48
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#204
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Inactive
Join Date: Jun 2003
Location: Manchester
Posts: 5,638
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Re: ntl & Telewest Merger Announcement
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Originally Posted by Chris T
Given that that is now a more accurate statement of what is going to happen ... done. |
cheers.
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03-10-2005, 14:51
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#205
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Inactive
Join Date: Nov 2003
Location: Grimsby
Posts: 2,004
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Re: [Update] NTL to buy Telewest
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03-10-2005, 14:56
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#206
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,596
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Re: [Update] NTL to buy Telewest
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Originally Posted by jtwn
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Possibly, or it could just be handy shorthand for 'the combined companies'.
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03-10-2005, 15:03
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#207
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Inactive
Join Date: Nov 2003
Location: Warrington
Age: 55
Services: 20mb BB SACM, XL package - V+ & Pace 4000, Telephone.
Posts: 92
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Re: [Update] NTL to buy Telewest
My two penneth on the subject, I'm sick of the media referring to Telewest and NTL as RIVALS -
GET YOUR FACTS STRAIGHT - Put brain into gear, before engaging mouth.
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03-10-2005, 15:09
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#208
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Guest
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Re: [Update] NTL to buy Telewest
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Originally Posted by Fireplace
My two penneth on the subject, I'm sick of the media referring to Telewest and NTL as RIVALS -
GET YOUR FACTS STRAIGHT - Put brain into gear, before engaging mouth.
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well said been trying to say that for weeks but nobody was listening
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03-10-2005, 15:16
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#209
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cf.mega poster
Join Date: Dec 2003
Location: floating in the ether
Posts: 13,341
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Re: [Update] NTL to buy Telewest
__________________
The wheel's still turning but the hamsters dead.
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03-10-2005, 16:18
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#210
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Inactive
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 4,004
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Re: ntl & Telewest Merger Announcement
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Originally Posted by Bill C
Will you stop saying that NTL customer service is off shore. IT IS NOT only tech support.
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Where did I mention customer support in the quote below I just said call centre "Telewest UK call centre".. I Apologise if that is miss-leading when I talk about customer services I always put cs in. I will start to put Tech in for the offshore call centre from now on.
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Originally Posted by Florence
I wonder what will happen to Telewest UK callcentres these guys and Gals must be worried that NTL will ship their jobs offshore.. Infact they should open them up to all NTL customers and ease up with the Offshore centre.
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