External Soundblaster live! 24bit external won't install
17-09-2005, 20:08
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#1
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Inactive
Join Date: Dec 2003
Location: Manchester
Posts: 993
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External Soundblaster live! 24bit external won't install
Either on my mate's laptop or my desktop.
You plug it in and get the ding dong usb noise.
However, when you run the driver software it says there are no compatible devices attached.
My mate said it suddenly stopped working one day. Broken?
Any ideas?
Cheers.
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17-09-2005, 21:36
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#2
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Guest
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Re: External Soundblaster live! 24bit external won't install
Doesn't that require you to install the driver software first, then plug in the usb device after a prompt?
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17-09-2005, 21:45
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#3
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Inactive
Join Date: Dec 2003
Location: Manchester
Posts: 993
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Re: External Soundblaster live! 24bit external won't install
No because it wants to find the hardware as it installs.
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17-09-2005, 22:18
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#4
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Guest
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Re: External Soundblaster live! 24bit external won't install
EDIT he deleted it 
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17-09-2005, 22:31
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#5
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Guest
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Re: External Soundblaster live! 24bit external won't install
Spent the last 20 minutes zinglebarb locating info, I can only find the product, but can offer no answers, can you?
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17-09-2005, 22:37
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#6
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: External Soundblaster live! 24bit external won't install
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17-09-2005, 22:39
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#7
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Guest
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Re: External Soundblaster live! 24bit external won't install
Thanks Marky, found that 30 minutes ago, it's the install instructions I can't locate anywhere, even on creatives on site, only instructions are the 24 internal card.
Trying to find out for Mcgraw what to suggest?
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17-09-2005, 22:49
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#8
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: External Soundblaster live! 24bit external won't install
Quote:
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Originally Posted by atlantis
Thanks Marky, found that 30 minutes ago, it's the install instructions I can't locate anywhere, even on creatives on site, only instructions are the 24 internal card.
Trying to find out for Mcgraw what to suggest?
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found this http://us.creative.com/support/downl...2Dbit+External
edit>right one now
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17-09-2005, 22:52
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#9
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Guest
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Re: External Soundblaster live! 24bit external won't install
That's for software/drivers etc but not installation information, looks like we're both hitting the same brick wall, sad to say!
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17-09-2005, 22:55
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#10
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: External Soundblaster live! 24bit external won't install
look up there again ^^^ the manual 
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17-09-2005, 23:16
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#11
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Guest
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Re: External Soundblaster live! 24bit external won't install
Quote:
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Originally Posted by atlantis
Spent the last 20 minutes zinglebarb locating info, I can only find the product, but can offer no answers, can you?
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If this was just happening on one machine I would be looking at the usb bus as the problem. Mcgraw when you Tried on your desktop did you plug it into an I/O port or into a usb on the front of your case.There is a chance its not getting enough power. Just a hunch may be totally off the mark
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18-09-2005, 00:47
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#12
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Guest
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Re: External Soundblaster live! 24bit external won't install
Cheers for that marky, great work 
McGraw, just been reading the installation instructions that marky found, so some questions for you:
1) On your PC, I assume you have USB support enabled in bios?
2) Assuming yes, on the soundblaster external, does the power LED light up in blue when connected by the USB cable?
reading the details marky found, I'll transfere them here, in case you may have missed something: Installing and Uninstalling Software
You need to install device drivers and applications before using your Sound Blaster Live! 24-bit. The instructions below apply to all supported Windows operating systems.
Installing Drivers and Applications
- After you have installed your audio device, turn on your computer. Windows automatically detects your audio device and searches for device drivers.
- When prompted for the audio drivers, click the Cancel button.
- Insert the Sound Blaster Live! 24-bit External Installation and Applications CD into your CD-ROM/DVD-ROM drive.
If Windows AutoPlay mode is enabled for your CD-ROM/DVD-ROM drive, the CD starts running automatically. If not, you need to enable your CD-ROM/DVD-ROM drive's auto-insert notification feature. For more details, see Problems Installing Software.
Alternatively, from your Windows desktop, click Start -> Run and type d:\ctrun\start.exe (replace d:\ with the drive letter of your CD-ROM/DVD-ROM drive)
- Follow the instructions on the screen to complete the installation.
- When prompted, restart your computer.
Uninstalling or Reinstalling Applications and Device Drivers
At times you may need to uninstall or reinstall some or all of the audio applications and device drivers to correct problems, change configurations, or upgrade outdated drivers or applications. The following instructions tell you how to do so in all Windows operating systems.
Before you begin, close all the audio applications. Applications that are still running during the uninstallation will not be removed.
Reinstalling all Audio Drivers and Applications
- Click Start -> Settings -> Control Panel.
- Double-click the Add/Remove Programs icon.
- Click the Install/Uninstall tab (or Change or Remove Programs button).
- Select the Sound Blaster Live! 24-bit External entry, and then click the Add/Remove (or Change/Remove) button.
- In the InstallShield Wizard dialog box, select the Repair option.
If prompted, insert the Sound Blaster Live! 24-bit External Installation and Applications CD into your CD-ROM/DVD-ROM drive, and click the OK button.
- Click the Yes button.
- Restart your computer when prompted.
Uninstalling all Audio Drivers and Applications
- Click Start -> Settings -> Control Panel.
- Double-click the Add/Remove Programs icon.
- Click the Install/Uninstall tab (or Change or Remove Programs button).
- Select the Sound Blaster Live! 24-bit External entry, and then click the Add/Remove (or Change/Remove) button.
- In the InstallShield Wizard dialog box, select the Remove option.
- Click the Yes button.
- Restart your computer when prompted.
Installing/Uninstalling selected Audio Drivers or Applications
- Click Start -> Settings -> Control Panel.
- Double-click the Add/Remove Programs icon.
- Click the Install/Uninstall tab (or Change or Remove Programs button).
- Select the Sound Blaster Live! 24-bit External entry, and then click the Add/Remove (or Change/Remove) button.
- In the InstallShield Wizard dialog box, select the Modify option.
- If you want to uninstall an application, click the application check box to clear it.
If you want to install an application, click the application check box to select it.
- Click the Next button.
If prompted, insert the Sound Blaster Live! 24-bit External Installation and Applications CD into your CD-ROM, and click the OK button.
- Restart your computer when prompted.
- Click Start -> Settings -> Control Panel.
- Double-click the Add/Remove Programs icon.
- Click the Install/Uninstall tab (or Change or Remove Programs button).
- Select the Creative MediaSource entry, and then click the Add/Remove (or Change/Remove) button.
- In the InstallShield Wizard dialog box, click the Custom Uninstallation button, and then click the Next button.
- Click the check box of the application that you want to uninstall to select it.
- Click the Next button.
- Restart your computer when prompted.
The following software is designed for you to access the basic as well as the advanced features of your audio device. We recommend that you familiarize yourself with their functions in order to make full use of the rich features of your audio device. For information on each application, refer to its online Help.
Diagnostic and Troubleshooting utilities
Sound Blaster Live! 24-bit software suite
Diagnostic and troubleshooting utilities
Creative Diagnostics Creative Diagnostics is a simple but useful program for diagnosing and fixing any problems that you may have with your audio hardware. The diagnostic tests will check that the audio hardware is detected, the audio drivers are working, and the mixer settings are correct. A speaker test is also provided to let you test the physical connections from the audio hardware to the speakers. If the tests detect problems, Creative Diagnostics will provide solutions.
Use Creative Diagnostics to help you have a trouble-free audio experience.
For more information and usage details on Creative Diagnostics, refer to its online Help.
Creative Speaker Settings This is the main application to use for managing your speakers and troubleshooting problems related to speaker configurations.
Troubleshooting and FAQs
This section provides solutions to problems you may encounter during installation or normal use. This includes:
If you have a technical problem with this product, you may wish to consult our selfhelp tool "Knowledge Base" for online troubleshooting and solutions. Go to www.creative.com/support and select your region.
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18-09-2005, 01:29
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#13
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Inactive
Join Date: Dec 2003
Location: Manchester
Posts: 993
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Re: External Soundblaster live! 24bit external won't install
Thanks for your help. Repped everyone but Zinglebarb because I need to spread the love more according to the forum.
The light doesn't come on which means I think it is b0ll0x3d.
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18-09-2005, 01:32
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#14
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Guest
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Re: External Soundblaster live! 24bit external won't install
Quote:
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Originally Posted by McGraw
Thanks for your help. Repped everyone but Zinglebarb because I need to spread the love more according to the forum.
The light doesn't come on which means I think it is b0ll0x3d.
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Have you tried a different usb port??? just humour me (only if you aint used an IO one before mind)
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18-09-2005, 02:25
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#15
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Inactive
Join Date: Dec 2003
Location: Manchester
Posts: 993
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Re: External Soundblaster live! 24bit won't install
I have now and it made no difference I'm afraid.
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