*ALL* ntl Cap Discussion (Part 3)

[PC_Arcade]

Well, after the way that I was treated by the AUP team when I phoned them, I've decided enough is enough. NTL have lied (Power Users? :lol: and I'll believe unmetered when I see it), changed terms to screw their own customers over (I signed up for an unmetered) and been rude to me on the phone, so screw them, I've just ordered a BT line so I have a choice of ISP's, they may not be as fast (at the moment), but at least i'll be able to change suppliers when / if I have problems.

[chiba]

thats true i'll see once i go over 3 gig if they phone or not, i can live with 30 gig for £24.99 means i'm paying extra £15 for 27 gig, just seems odd they didn't ask me first

Oh wait a minute this is NTL were talking about my BB email has never worked but my NTL email account from the odd pre 2000 free dial up account (anyone remember) still works #true story#

so i'm not really suprised

[dibbler]

I rang earlier to night to cancel my phone line and tv package. I couldnt because customer services carnt cancel. You have to ring another line..It shuts at 5.00.

[Chrysalis]

their is congestion on a few of ntl's peers where external traffic is pumped into the network and it is happening every night, however they look very heavily congested to the point that if the top few % of users didnt exist they would still be congested.

[theNomad]

Originally Posted by Doofy

Not an employee and the only vested interest i have is getting the connection i pay for without it being impacted on because someone doesnt beleive in staying inside the cap. The amount of downloading per month some people do is bordering on the ridiculous, but they just got to keep the downloads going! and before someone mentions it, it makes absolutely no difference if its legal downloads or not, and i would hazzard a guess that the majority of 200+gig a month isnt, the cap is there we all know what the cap is so keep within it or go elsewhere simnple really. The i can legally download argument is total ****** yes you can but there is a cap so no you cant deal with it or go find anither ISP that will allow it. That is untill they have the same problems as NTL with the bandwidth being raped by the serial downloaders .. rant over Flame away.....

I understand why ntl & their employee's are pro caps,theyre in it for the money but someone whos happy to get what most likely will be the same package (in your case speeds where bad,even though by the sounds of it everyone else is happy with their speeds) but capped amount for what you was getting uncapped is just stupid sounding to me.

Basicly your an anti anyone whos not a lone user,like ive bashed my head against the wall more than once here,that slight speed decrease you are having is probably you live in a family area and not like you say serial downloaders.I understand your frustraitions but surely you must understand the ntl package is aimed at familys who like me have various computers in their bedrooms.Theyre more than happy to charge me for disney even though I don't have sky movies at an extra £6 per month and I get full cartoon package ontop of that,they cant be happy with familys for their cable yet not net services surely.

I can't see how you Doofy or other none ntl employees actually gain from being pro cap anyway.Everyone whos unhappy will move on (allready happening and as the soft to hard cap goes on maybe this will rocket even more so as the ntl salesteam cant keep selling new packages for,I'm sure once theyre marketing the capped package clearly interest will plumet even quicker)

So now your slightly slowed down speed gets better,yet what the hell you gonna use your new found speed for when your capped,1mb doesnt take long to reach 3gbs & 2-3mbs doesnt take long to reach 30mbs.And as numbers who are subscribing to whole packages take their custom elsewhere your bill will surely rise.

How are you gaining exactly,ohh that google page opens a second or two quicker.Because thats all that your package could be used for websurfing.

Maybe a bright idea by ntl would be to lower peoples cost who only surf down so its inline with other cheap entry level net packages around £15pm,a nd leave their existing happy not knowing what mumbo jumbo is in the T&C's happy.Unless they wanna start hearing the deafening sound of large numbers of its users playing Bob Marley's Exodus.

[slowcoach]

The †œBloke in the Pubââ‚Âà ‚¬Ãƒâ€šÃ‚ÂÂ� is in hospital for a new liver so forgive me if I have to fall back on the †œRumour Millââ‚ ¬Ã‚ÂÂÂ�.

Latest word from the †œRumour Millâ₠¬Ã‚Â�:

Uncapped tiers will be available before next Christmas.

No other information regarding speeds etc. at this time.

Originally Posted by slowcoach

The †œBloke in the Pubââ‚Âà ‚¬Ãƒâ€šÃ‚ÂÂ� is in hospital for a new liver so forgive me if I have to fall back on the †œRumour Millââ‚ ¬Ã‚ÂÂÂ�.

Latest word from the †œRumour Millâ₠¬Ã‚Â�:

Uncapped tiers will be available before next Christmas.

No other information regarding speeds etc. at this time.

So not this Christmas. Know i have heard of edging your bets but that has to take the record.

[slowcoach]

Originally Posted by Bill C

So not this Christmas. Know i have heard of edging your bets but that has to take the record.

:lol:

Just to clarify it's Christmas 2005. Which in Oldham is next Christmas or this Christmas however you want to say it

Originally Posted by slowcoach

Just to clarify it's Christmas 2005. Which in Oldham is next Christmas or this Christmas however you want to say it

[shy_one]

Originally Posted by chiba

Thats what this thread lead me to believe but the cap letter i recieved from ntl AUP team states


'You currently subscribe to our 1Mb broadband service, which has a monthly usage of 30GB.'

so i'm confused, can anyone explain

I am wondering whether there is a typing error on the web site. They have typed 3GB instead of 30GB.

It is so misleading and annoying when a company gets its information wrong either by misinterpretation or laziness because whoever is responsible does not bother to proof-read the letter stating the AUP or check the website.

With the BBC considering streaming either BBC1 or BBC2 over the internet next year and the BBC iMP trial which I believe is using p2p, this will put a greater demand on the internet.

I believe that there should be a package where you pay a basic price for your broadband connection and then pay extra for a varied range of download options. One cannot expect something for nothing. There is a cost involved whatever one does. Maybe one of the options should be for family use because I can sympathize where each family member wants to use the internet. You can get squabbles because 'Johnny' wants to use the pc and 'Sarah' wants to use the pc at the same time so they have their own computers and want to download material etc.

Originally Posted by chiba

Well I just checked my bill and I pay £24.99 form 1mb line

so either Ntl are ripping me off, or I'm on 1mb line but being charged £24.99 for 30gig cap, Just phoned a friend who has same 1mb for £24.99 mystery package

I thought the broadband tiers were as follows:

Tier 1: 128kbps uprated to 150kbps uprated to 300kbps uprated to 1MB at £17.99 currently.

Tier 2: 512kbps uprated to 600kbps uprated to 750kbps uprated to 2MB at £24.99 currently.

Tier 3: 1Mbps uprated to 1.5Mbps uprated to 3Mbps at £37.99 currently.

What other packages are there?

Michael

[Chrysalis]

Originally Posted by DOOFY

Not an employee and the only vested interest i have is getting the connection i pay for without it being impacted on because someone doesnt beleive in staying inside the cap. The amount of downloading per month some people do is bordering on the ridiculous, but they just got to keep the downloads going! and before someone mentions it, it makes absolutely no difference if its legal downloads or not, and i would hazzard a guess that the majority of 200+gig a month isnt, the cap is there we all know what the cap is so keep within it or go elsewhere simnple really. The i can legally download argument is total ****** yes you can but there is a cap so no you cant deal with it or go find anither ISP that will allow it. That is untill they have the same problems as NTL with the bandwidth being raped by the serial downloaders .. rant over

Well I got a thoery that if ntl booted all the users breaking 30gig we would still be congested in the evenings be it less congested but still congested. NTL would be left with congestion but lower turnover.

[chiba]

Well i've been with NTL since 512 was fastest speed I went from 512-1mb-1.5-750-1mb again

downgraded from 1.5 because i didn't want to use the silver stb

so that could explain my mystery package but my bill does say 1024 connection £24.99

this will be my argument when they say i should only download 3gb a month, then i want a refund £15 a month back till when the cost started being £9.99

I have no intention of monitoring my bandwidth during September so I'm sure they will call
__________________

What i don't understand is if (because i got a letter) I'm the cause of congestion in my area why do i always get full speed surley the other people sharing with me would sometimes get full speed and i would notice a drop, but i never do, its not like i get download priority

for example if i download 1 file and I get full speed if i then download a 2nd file at same time the connection is shared the 1st file does not get priority.

or have i missed the point (quite possible) if so can someone explain

[slowcoach]

Originally Posted by chiba

Well i've been with NTL since 512 was fastest speed I went from 512-1mb-1.5-750-1mb again
<snip>

It's probably nothing to do with you degrading other local users, ntl probably think you are taking the *iss by the amount you download, simple as that.
Just cut back until the waters settle, or expect the contractors to come and rip out your cable

[nemesis01]

i downgraded my service shortly after getting my letter to the 2mb package, and have capped my download speeds so i will only be downloading about 1/8th of what i was before, that is until new unmetered arrives, i can live with it for now.

[Chris W]

Originally Posted by chiba

Well i've been with NTL since 512 was fastest speed I went from 512-1mb-1.5-750-1mb again

downgraded from 1.5 because i didn't want to use the silver stb

so that could explain my mystery package but my bill does say 1024 connection £24.99

this will be my argument when they say i should only download 3gb a month, then i want a refund £15 a month back till when the cost started being £9.99

I have no intention of monitoring my bandwidth during September so I'm sure they will call
__________________

What i don't understand is if (because i got a letter) I'm the cause of congestion in my area why do i always get full speed surley the other people sharing with me would sometimes get full speed and i would notice a drop, but i never do, its not like i get download priority

for example if i download 1 file and I get full speed if i then download a 2nd file at same time the connection is shared the 1st file does not get priority.

or have i missed the point (quite possible) if so can someone explain

Your 750k connection would have been upgraded to 2meg, but if you don't have a samsung box this is why it is gone to 1meg instead. The package is 1meg with 30gb usage, and is a temporary package option, until you contact ntl to arrange installation of a samsung box for the 2meg package, or downgrade to 1 meg with a 3gb cap (17,99) . However, if 1meg 30gig cap suits you then why not leave it like that