STB changing channels on its own
28-08-2005, 14:39
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#76
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The Invisible Woman
Cable Forum Mod
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 74
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,378
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Re: STB changing channels on its own
Quote:
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Originally Posted by rdhw
Quote from the instruction leaflet for the remote:
"You may sometimes notice that your set-top box does not respond when you press keys on the remote. This happens when your set-top box is busy updating its TV programme listings. Your remote control is not faulty. Wait a few moments, and then try again."
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It seems to have settled down the last two evenings thankfully.Has something been done about it I wonder? 
Hi there rdhw.Not seen you around lately. 
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Hell is empty and all the devils are here. Shakespeare..
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28-08-2005, 15:54
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#77
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Inactive
Join Date: Feb 2005
Posts: 95
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Re: STB changing channels on its own
Well, sent an e-mail to NTL, concerning the issues i was having on Friday and go a call today, and they are sending an engineer out on Tuesday...
The CS guy didn't seem to know much about it, as when he asked what the problem were i told him that it had changed channels 3 times on Saturday he just said "Oh, thats not good, i will arrange for an engineer...
The best bit..."Will you be in "FIRST thing in the morning"
Me -" what time do you call early???"
Them- " Between 8 & 12"
Me - "No, i am working"
Them - " okay, between 1600 & 2000"
Me -" sounds better"
How can 12 noon be first thing in th emorning???
Will let you know what is said/done as so far today(touch wood), nothing has gone wrong
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28-08-2005, 17:03
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#78
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 42
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: STB changing channels on its own
Sadly i don't think an engineer visit will make any difference to this...
From the number of people affected it sounds like a major problem- either a software issue or network problem, nothing that can be helped with an engineer visit unfortunately.
However, I am prepared to be proved wrong...
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28-08-2005, 21:52
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#79
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Inactive
Join Date: Jun 2003
Location: Farnborough
Services: VIP 30, VM TiVo, V+, V box.
Posts: 62
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Re: STB changing channels on its own
Happed to me tonight for the first time, well the first time I have noticed. Out of the house all day so I programmed the TIVO to record Super Sunday on SS1 and the The Last Word straight after on the same channel. Super Sunday recorded fine but when I went to watch The Last Word just now, the recording lasts for 10 seconds before the NTL box changes to SS2!!!!! Now I know this was the NTL box because there was no TIVO channel banner on screen when the channel changed. Just the NTL guide which then refused to disappear. 
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Quote:
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Originally Posted by Begize
and fish tank pumps can also make channels change on there own.
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Good old NTL
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30-08-2005, 17:33
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#80
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Inactive
Join Date: Feb 2005
Posts: 95
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Re: STB changing channels on its own
Well, had an engineer call round today, and he has changed the box, to a "BRAND NEW" samsung box(very posh), and at first he said that they were working on the issue(i haven't had any problems for 2 days(touch wood)), but he then checked the config and found a few issues, so he changed the box...i am now just waiting for mt subscribed channels to reappear - he said 10 mins, its now been 30....lol
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30-08-2005, 17:44
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#81
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Inactive
Join Date: Nov 2003
Location: poole, Dorset
Age: 55
Services: ntl broadband 2mb
sports and movies collection
& virgin mobile user
Posts: 123
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Re: STB changing channels on its own
Quote:
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Originally Posted by claret
Well, had an engineer call round today, and he has changed the box, to a "BRAND NEW" samsung box(very posh), and at first he said that they were working on the issue(i haven't had any problems for 2 days(touch wood)), but he then checked the config and found a few issues, so he changed the box...i am now just waiting for mt subscribed channels to reappear - he said 10 mins, its now been 30....lol
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might take an hour or 2 if longer call ntl CS
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30-08-2005, 20:16
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#82
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Inactive
Join Date: Jan 2005
Location: Manchester (M41)
Services: V+/20 Meg/XL TV
Posts: 40
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Re: STB changing channels on its own
Went away for the weekend, but touch wood, it's not happened since I got back.
Getting the Pace swapped out for a Sammy box tomorrow though.
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30-08-2005, 22:34
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#83
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Inactive
Join Date: Feb 2005
Posts: 95
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Re: STB changing channels on its own
everything a-ok at the moment, does seem a lost faster with the samsung box...maybe...just maybe, they might keep my business for now
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31-08-2005, 08:45
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#84
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Inactive
Join Date: Dec 2003
Location: Hampshire
Age: 43
Services: NTL Family Pack, 2Mb BB via Samsung STB, NTL phone.
Posts: 23
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Re: STB changing channels on its own
I not convinced it's "fixed". Happened to me last night - I was actually watching and caught it rather than recording.
Samsung Box
E4
18:29
changed channel up and down and then it was OK for the rest of the night (I assume).
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31-08-2005, 10:47
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#85
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Inactive
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,157
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Re: STB changing channels on its own
My box seemed to go to Sky One at some point over the weekend. This would be the first time in almost a week. not checked it this morning.
Does anybody know when they are going to sort this out?
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31-08-2005, 12:45
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#86
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Inactive
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,157
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Re: STB changing channels on its own
No, it;s still doing it. Channel 7 this morning.
What on earth is ntl's problem? Three and a half weeks and still they seem unable or unwilling to sort this out. Are they trying to loose customers or what becuase if this continues and I don't get to record something this coming Monday then ntl will be a goner from my flat, even if that means going back to freeview. I've had enough of this and so have many others.
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02-09-2005, 19:21
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#87
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Inactive
Join Date: Apr 2004
Location: Stockport
Services: XL TV (TiVo 1TB & V HD), XL Broadband (Superhub 2 in modem mode), L Telephone
Posts: 477
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Re: STB changing channels on its own
Mine is still picking random channels although not as often. Last night it suddenly switched to a radio channel when I pressed up, then to the correct next channel, then to another radio channel.
Left it alone and about two minutes later just changed channel again to one of the shopping ones.... grrr. Changed to 7 again overnight which it hadn't done for a few days.
Also seems to suddenly decide to display the now and next bar in the middle of stuff.
Engineer due last Saturday, didn't turn up, £10 credit to bill.
Booked for tomorrow now....
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02-09-2005, 22:18
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#88
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Inactive
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,157
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Re: STB changing channels on its own
same with me, Happened last night for the first time in a few days and second time in last 10 days.
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03-09-2005, 07:13
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#89
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Inactive
Join Date: Feb 2005
Posts: 95
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Re: STB changing channels on its own
not had an issue since last saturday, and engineer changed box on Tuesday, otherwise no probs
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06-09-2005, 09:26
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#90
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Inactive
Join Date: Sep 2005
Location: Sale
Posts: 15
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Re: STB changing channels on its own
Mines started changing to Channel 7 overnight again. Its happened the last 2 or 3 nights
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