STB changing channels on its own
20-08-2005, 01:39
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#31
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Inactive
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,157
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Re: STB changing channels on its own
Mine, with one exception, has gone to channel 7. It started happening just under a fortnight ago. And, with one exception, it has happened overnight.
Another engineer is coming out on Monday teatime.
Interesting that it is happening for you, geek, with a Samgsung box though.
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20-08-2005, 02:20
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#32
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Inactive
Join Date: Jun 2003
Location: Glastonbury!
Services: Telewest DTV & 4Meg BB (Bath), NTL DTV and 2Meg BB (Poole)
Posts: 1,350
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Re: STB changing channels on its own
Out of curiousity, do you usually tune to a particular channel before you go to bed?
IIRC, the software is set to switch to channel 7 if it loses the feed for the channel it's on -- as would probably happen if a channel closed down for the night.
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20-08-2005, 06:22
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#33
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Inactive
Join Date: Feb 2005
Posts: 95
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Re: STB changing channels on its own
tell ya what is strange, when i try to change channel using the STB and not the remote, they don't follow the order of my fabourites, but if i use the remote it does...
and mine is PACE box
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20-08-2005, 14:18
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#34
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Inactive
Join Date: Jun 2003
Posts: 114
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Re: STB changing channels on its own
If you're on the Bromley platform, and your STB has started changing from it's current channel to channel 7 after about 7th August, then this is almost certainly the software issue that spiderplant referred to. We are aware of it and are creating a fix. Please bear with us a little longer.
If your box has been doing it for longer than that, then it's for other reasons. Channel 7 is the default channel, if as said above channels close down etc.
Sam
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22-08-2005, 11:46
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#35
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Inactive
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,157
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Re: STB changing channels on its own
Yes, it was around 7 August that the box started changing mostly to Front Row preview channel. It has happened every night for the last four nights on top of the half dozen other times in the last fortnight. On all but two occasdions it went to Front Row preview. The other times were to Paramount Comedy 2 and whatever comes after 145. The box is left on whatever channel I had just been watching and that obviously varies.
If it is a software issue then how much longer is it going on for becuase I resent payign £45.50 per month for asomething which, apart from all the other gripes I have over missing channels etc, doesn't actually work.
The trouble right now is this. What do I do when I wish to record a programme? This box keeps changing channels on its own, regardless of the reason, so how can I guarantee that the box will record the channel it has been left on becuase, unlike my Freeview box, ntl has chosen not to provide a function whereby you can tell the box to change to a specific channel at specific times.
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22-08-2005, 11:51
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#36
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Inactive
Join Date: Dec 2003
Location: Hampshire
Age: 43
Services: NTL Family Pack, 2Mb BB via Samsung STB, NTL phone.
Posts: 23
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Re: STB changing channels on its own
Even hoping your box will stay on the same channel doesn't guarantee anything. I have a TiVo so it does switch to the channel I want to record something on but a lot of the time the channel will change mind program. Bloody pain in the arse. Thank E4 for Second Chance Sunday is all I can say. Cheers for this software "upgrade" NTL!
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22-08-2005, 16:43
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#37
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Inactive
Join Date: Jan 2005
Location: Manchester (M41)
Services: V+/20 Meg/XL TV
Posts: 40
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Re: STB changing channels on its own
Chris is this on a Pace box or Samsung? I'm a TiVo owner as well, and am getting a Samsung installed in a couple of weeks.
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22-08-2005, 19:20
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#38
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Inactive
Join Date: Dec 2003
Location: Hampshire
Age: 43
Services: NTL Family Pack, 2Mb BB via Samsung STB, NTL phone.
Posts: 23
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Re: STB changing channels on its own
This is on a Samsung box. I had wondered if it was my TiVo doing something funny, but it happened on our Pace box downstairs the other day.
It's like Sam B said... been happening since 7th August (roughly), so it's that software bug. I assume it's the same software on both the Samsung and Pace boxes.
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22-08-2005, 21:05
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#39
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Inactive
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,157
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Re: STB changing channels on its own
Well if it keeps happening to me if I am given a Sansung box then it has to be. Not terribly impressive whern you are paying £1.50 per DAY!
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22-08-2005, 21:50
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#40
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Inactive
Join Date: Jan 2005
Location: Manchester (M41)
Services: V+/20 Meg/XL TV
Posts: 40
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Re: STB changing channels on its own
:O
It's only happened to me a couple of times. Not sure if it's happened over-night or not as TiVo records suggestions while I'm in the land of nod.
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24-08-2005, 13:38
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#41
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Inactive
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,157
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Re: STB changing channels on its own
The box I have has now gone to Front Row on the last five nights - not checked today however. This has been happening for almost three weeks now.
Was reading through another thread devoted to this very same subject and the person who started it was also based in Leeds.
I have to say I am getting sick and tired of this and if it continues I WILL get rid of ntl as I'm not prepared to pay £45.50 for a STB which doesn't work and randomly changes channels on its own.
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24-08-2005, 13:55
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#42
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 65
Services: Don't have a clue any more.
Posts: 7,523
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Re: STB changing channels on its own
Mine started doing it last night as well and I am in Leeds too
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24-08-2005, 21:40
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#43
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Inactive
Join Date: Jan 2005
Location: Manchester (M41)
Services: V+/20 Meg/XL TV
Posts: 40
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Re: STB changing channels on its own
OK it's just done it on me now while watching ITV. Tried switching back to 3 to be told I'm not sunscribed to the channel!
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24-08-2005, 22:31
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#44
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Inactive
Join Date: Jan 2005
Location: Manchester (M41)
Services: V+/20 Meg/XL TV
Posts: 40
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Re: STB changing channels on its own
....And it's just done it again 
__________________
And again - f***. Getting annoyed now as I'm trying to record Lost. Going to do it through the aerial I think.
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24-08-2005, 23:43
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#45
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Inactive
Join Date: Jun 2003
Posts: 114
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Re: STB changing channels on its own
It would be really helpful if you could all post the following in this thread when you report this:
- Your Box Make and type if you know it.
- Time that it happened, and what channel you were on at the time.
- How often it's happened to you recently.
- Where you live, or just Bromley or Langley if you know it.
Basically as much detail as you can. I know that this is being looked at by a lot of people right now, but this will help them when they're looking at it.
I don't know how they're getting on looking at this either. I'll try and find out tomorrow.
Thanks
Sam
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