AVG not updating !!!

Mike · 04-08-2005, 11:16

Hi all

I am having problems updating AVG system states it's out of date but interent connection seems to fail to update.

Think it could be a zonealarm problem but I am not sure what to allow so it will update. I have denied a couple of connections so think this could be the problem. Any ideas what I need to allow within zonealarm for AVG to update.

Many thanks

Mike

Raistlin · 04-08-2005, 11:23

If you're sure it's a ZA problem you could delete all of the rule entries, then run the update.

Anything that pops up and asks for approval to connect to the internet can then be Googled to make sure it is safe.

This should allow you to restore whatever you have disabled, thus AVG should start working again.

Scarlett · 04-08-2005, 11:33

Are you using the latest version of AVG ? I know they we planning to cut support for some of the older releases some time back.

MetaWraith · 04-08-2005, 12:07

I dont know about ZAP, but until you get things sorted you can download the AVG update manually from here http://free.grisoft.com/freeweb.php

Flubflow · 04-08-2005, 12:19

I'm getting the same thing with AVG today. It reports immediately: "Update was Unsuccessful".
Perhaps their servers are down.

Edit: Hmm, just tried my laptop and AVG updates OK on that.
Edit2: Tried it on a 3rd PC and that too gave "update was unsucessful". Wierd.
The 2 desktops are Windows98 and the Laptop is WindowsME and all have Zone Alarm set to let AVG upadate service through.

JediMaster · 04-08-2005, 12:24

Quote:

Originally Posted by Flubflow

I'm getting the same thing with AVG today. It reports immediately: "Update was Unsuccessful".
Perhaps their servers are down.

I had this on the weekend... I fixed it after reading this Forum but NO topic on AVG. So I pressed a few Buttons on my AVG & it works....

1) Double click AVG Icon on Task Menu (by the Clock)
2) Click the Option on screen... "Internal Virus Database" (this was RED with me as it was OUT of Date

3) Now thats Clicked.. Hit the "Check for Updates" on the LEFT side of screen... (not the "Update" button on bottom of Window)

It should be OK

Jules · 04-08-2005, 12:26

Mine updated ok at 6.30 this morning

Flubflow · 04-08-2005, 12:33

Quote:

Originally Posted by JediMaster

I had this on the weekend... I fixed it after reading this Forum but NO topic on AVG. So I pressed a few Buttons on my AVG & it works....

1) Double click AVG Icon on Task Menu (by the Clock)
2) Click the Option on screen... "Internal Virus Database" (this was RED with me as it was OUT of Date

3) Now thats Clicked.. Hit the "Check for Updates" on the LEFT side of screen... (not the "Update" button on bottom of Window)

It should be OK

Did exactly what you said but same error.

banjo · 04-08-2005, 12:39

I think AVG are having some problems as i could not update but if you leave it for a little while everything works again OK, I wouldn't mess with your settings unless you recently had the big update in which case I had to change my firewall settings to let AVG update, hope this helps

Update is working OK at the moment

Flubflow · 04-08-2005, 13:33

I'm in the process of reinstalling AVG from a new download on one of the desktop PCs which was having the problem. However the Laptop (which was fine) can't get even upates now (a different error - a time out) which means AVG themselves must now be having server problems too so I can't test the reinstall on the desktop pc yet (but at least I'm getting the same time out error as the previously working laptop rather than an instant "update was unsucessful".
Hope you followed that.

Mike: sorry for appearing to hijack your thread but hopefully there will some useful info come out of this.

Mike · 04-08-2005, 14:03

Quote:

Originally Posted by Flubflow

I'm in the process of reinstalling AVG from a new download on one of the desktop PCs which was having the problem. However the Laptop (which was fine) can't get even upates now (a different error - a time out) which means AVG themselves must now be having server problems too so I can't test the reinstall on the desktop pc yet (but at least I'm getting the same time out error as the previously working laptop rather than an instant "update was unsucessful".
Hope you followed that.

Mike: sorry for appearing to hijack your thread but hopefully there will some useful info come out of this.

No problem .........my AVG bottom right (by the clock) is grey and reads Internal Virus database if out ot date

So I am still having problems.................may switch to NTL net guard !!!!

Mike

Flubflow · 04-08-2005, 14:09

Update is working OK now. The fresh AVG program download and reinstall seems to have done the trick for me.

Flubflow · 04-08-2005, 14:57

HINT: When you've downloaded and run the AVG setup it may ask you if you want to Repair Installation or uninstall. I tried repair and it still didn't work so choose uninstall. When it asks to remove your old settings then do so. When uninstalled, remove any files that may be left over in the program files\grisoft\avg directory. Also remove any avg related program entries in your firewall (you can add new entries after install as and when required)
Reboot then run the setup again and install as normal.

That took care of the "update was unsuccesful" instant error - not to be confused with other errors such as time-outs, connection/firewall problems etc.

Mike · 04-08-2005, 15:32

Still states out of date and when I try and update it states no updates available !

JediMaster · 04-08-2005, 16:17

Quote:

Originally Posted by Mike

Still states out of date and when I try and update it states no updates available !

Mine was Grayed Out just then.. I did what I posted here & it worked again... There was a "Urgent Update waiting"