ntl 1mb BB at £9.99

[bertJ]

Just received a flyer through the door offering ntl Broadband 1mb to new customers at £9.99 per month for a year. As an existing £17.99, 1mb customer I was naturally somewhat put out.
Phoned customer services and they offered me 3 months at £9.99. I suppose that's better than nothing but I did wonder about cancelling my existing contract and starting again.
Is this another example of how ntl alienate their existing customers?

[Paul K]

You could cancel but you wouldn't be seen as a new customer if you rang NTL up afterwards to try and get the promo. Be happy to be savng money for 3 months, hopefully sometime down the line NTL will look to recognise it's longstanding customers.

[Raistlin]

I don't mean to sound harsh, but this topic has been done to death recently and always end in the same argument.

A quick session with the search facility will allow you to read through most of what people think about this topic.

[Neil]

Originally Posted by bertJ

Just received a flyer through the door offering ntl Broadband 1mb to new customers at £9.99 per month for a year. As an existing £17.99, 1mb customer I was naturally somewhat put out.
Phoned customer services and they offered me 3 months at £9.99. I suppose that's better than nothing but I did wonder about cancelling my existing contract and starting again.
Is this another example of how ntl alienate their existing customers?

1) I've moved this to the ntl Billing forum.

2) This happens with pretty much every company that you get a service/product from, so it's just something you'll have to live with.

3) You can't cancel as you have entered into a 12 month contract.

[Vlad_Dracul]

Originally Posted by bertJ

Just received a flyer through the door offering ntl Broadband 1mb to new customers at £9.99 per month for a year. As an existing £17.99, 1mb customer I was naturally somewhat put out.
Phoned customer services and they offered me 3 months at £9.99. I suppose that's better than nothing but I did wonder about cancelling my existing contract and starting again.
Is this another example of how ntl alienate their existing customers?

I agree with you,i have just had the same flyer. I think NTL have a damn cheek and it just shows that loyalty counts for nothing. They are taking their existing customers for granted and just assuming that they will roll over and do nothing. A lot of companies do this. I recently had a car insurance renewal quote from a well known insurance co for £265. I let it lapse and a day after it had lapsed,i went on their website and insured with them for the same cover for £230. I am definately going to investigate and maybe cancel my ntl contract. I've been with them for well over a year now and have no issues with the service but this really is taking the ****...

[MovedGoalPosts]

This is a fact of life that many many companies offer incentives to make potential customers take on their services. These incentives are usually short duration. If you look at many of the ADSL ISPs they have similar new customer offers too.

The only way you might get an offer out of ntl as an existing customer is to threaten to leave (and you can only do that once your 12 month minimum contract has expired). It may then be a case of brinksmanship as to whether you get a deal you like.

It's not just broadbadn that works like this, mortages are another example (Nationwide are promoting heavily against that). All these incentives tie you into a minimum full price deal after the initial discout or other enticement.

[Gareth]

Originally Posted by Neil

2) This happens with pretty much every company that you get a service/product from, so it's just something you'll have to live with.

Actually, not every company that you get a service/product from does this. The company I work for ('new customers only' ) doesn't adhere to this practice, and recently BT and one of the major mortgage providers have been promoting the fact that they don't do this either.

[Jules]

I am happy because I was paying £24 a month for my BB and now because of all the changes I am only paying £17.99 a month, so being a long term customer has paid off for me

[Ramrod]

I think that ntl have been fair to their customers so far.....the free BB speed upgrades, the general stability of the system as a whole....or am I easily pleased?

[IceColdMan]

Well I also phone NTL because ofc this and I am now getting BB for £9.99 and thats the price its going be every month for a year, I have been with NTL BB for a long time and they done ot for me, so it is worth a try if you want to get it.

[SLM]

How about a mod close this thread as it is always the same when a new deal comes out.

ntl are a "for profit" company not a charity if people do not like what they are paying please go to a different provider, I think ntl are a fare priced isp in the market at the moment.

[The Fool]

Originally Posted by IceColdMan

Well I also phone NTL because ofc this and I am now getting BB for £9.99 and thats the price its going be every month for a year, I have been with NTL BB for a long time and they done ot for me, so it is worth a try if you want to get it.

I will ring them tommorow to ask for the same - if not I am off to bt and one of the adsl setups

[bertJ]

Originally Posted by The Fool

I will ring them tommorow to ask for the same - if not I am off to bt and one of the adsl setups

Unfortunately I'm trapped with ntl. My BT underground cable was destroyed years ago by some cowboy builders. At the last enquiry BT wanted £150 to reinstate it. Obviously ntl are responding in some degree to market forces, hence the fairly recent drop in price for 1mb. I don't think the 12 month contract with ntl is valid in my case as I've been with them for 6 years.
Not wishing to tread on any toes but I'm a bit bemused by what seems to be the attitude of some people to this form of cynical marketing. There seems to be a suggestion that I should be grateful to ntl for any small reduction in my monthly fees. It reminds me slightly of the attitude that existed in some up-market shops - I should feel privileged that they're allowing me to spend my money in their store!

[Dougie]

If these offers are only for new customers then why do they persists in sending you flyers with your bill, but even worse they print them on your bill!!!

[SLM]

Originally Posted by Dougie

If these offers are only for new customers then why do they persists in sending you flyers with your bill, but even worse they print them on your bill!!!

Becuase not all customers have all services so they blankett all bills