NTL - What A Joke - Page 3

Racingdick · 22-06-2005, 12:01

hi Widescreen

as one of the peeps u may speak to about ur issue, i can appreciate u want to know what is going on; however the majority dont want to know.
When u have a dear old lady who is using a mobile phone as her ntl: remote control the last thing to do is advise her of signal levels blah blah blah.

As for the G postcodes there are a varying number of problems, all we have is a few areas of information, Platform: Status: Product: Fault Type: and Post Code:

This page has a list of all faults in the country (unless a postcode is specified) and as such information is kept to a minimum.

Rich

Siobhan · 25-06-2005, 11:32

I had a digital box installed 11 days ago and I still haven't got any TV channels apart from the freeview ones. I have phoned NTL every day for 11 days but have got nowhere. Today they said they couldn't find out what was wrong, they were not allowed to speak to the engineers all they could suggest was waiting and then If nothing happened I would have the choice of canceling my order. Well fine but I would prefer them to fix it. What do you think I should do?

Jules · 25-06-2005, 11:33

Welcome to the forum

Has an engineer been out again to try sort the problem out?

Siobhan · 25-06-2005, 11:37

No -nobody has been out to look at it. Do you know how I can get them to send someone?

Jules · 25-06-2005, 11:39

Ok so you had it installed and the engineer left before he checked it was working?

You need to ring them up and demand that they send a engineer out to look at it

Siobhan · 25-06-2005, 11:47

Their story is that a. they've registered it wrongly and that b.its a 'systems' problem not a hardware problem. They're suggesting it has to be sorted out at their end.

Chris W · 25-06-2005, 11:50

Quote:

Originally Posted by whyme38

Ok so you had it installed and the engineer left before he checked it was working?

You need to ring them up and demand that they send a engineer out to look at it

i'm afraid this isn't necessarily true- the problems are likely to be nothing to do with the installation tech. If the freeview channels are ok, it looks like a problem with the package not adding to the set top box correctly...

Jules · 25-06-2005, 11:51

There are people here that work for NTL so maybe one of those can help you failing that maybe one of the team members can get in touch with NTL on your behalf, they are excellent at getting problems sorted

Thanks MB I never thought of that

Siobhan · 25-06-2005, 11:58

Thanks for the advice. Is there anyone reading this who works for NTL who can suggest anything?

shredder · 25-06-2005, 12:10

hello sioban, it does sound like what moneybreath says it will probably be with IT at the moment, i'll happily take a look for you as i work in faults, only problem is i'm not in until wednesday and i doubt you'll want to wait that long! if you have still have problems then i'll take a look

Marge · 25-06-2005, 12:31

siobhan, please check your pm's

Siobhan · 25-06-2005, 12:45

Thanks Shredder-I'll get back to you if its still going on
__________________

Marge I sent a reply -hope you got it

fudge · 25-06-2005, 15:19

My freind had ntl tv installed a few weeks ago and the engineers could not get his tv programes up while they were there and told him to wait 24 hours and they would then be working, after waiting 24 hours the programes still were not working so he unpluged the top box waited a few mins. then turned it back on and all then worked fine.

Siobhan · 25-06-2005, 15:46

Thanks for your interest Fudge. I tried doing what you said but still no luck. Thanks anyway. Siobhan

Jules · 25-06-2005, 17:01

Well it looks like the experts are on to it now so I am sure it will be soon sorted out for you