Cable Forum Launches ntl Responsetek

[Seti]

Great Work !

Sian

[Gareth]

This is a good idea, but I do have just one point I'd like to make...

Am I correct in assuming that although the Responsetek site can be accessed via the forum, CF is not actually responsible for it and for any action required as a result of issues raised?

I can see cases happening where somebody posts something that doesn't get dealt with as quickly as they'd like, and they come back here chasing this up with the Mods/Admin. I think that some form of clarification may be necessary stating that although CF links to Responsetek it is NTL's responsibility to deal with issues.

Just a thought.

[Lew]

Originally Posted by Simon M

Since that original meeting with Simon Duffy and Peter Wilcock we have achieved:

• Removal of misleading ntl tv advert

Would this be the one offering 1 megabyte broadband (which would work out as 8 megabits)? If so then maybe someone should tell ntl: that NASN are still showing it.

[paulyoung666]

Originally Posted by Gareth

<snip> Am I correct in assuming that although the Responsetek site can be accessed via the forum, CF is not actually responsible for it and for any action required as a result of issues raised?

i think i am right in saying that this is something that has been created by ntl and cf , of course i may be wrong and then you can flamegrill me

[greencreeper]

So it's not anonymous then? They can send people round to re-educate you?

Nice to see the little people having an influence on commerce Well done the mods

[Nemesis]

Originally Posted by Gareth

This is a good idea, but I do have just one point I'd like to make...

Am I correct in assuming that although the Responsetek site can be accessed via the forum, CF is not actually responsible for it and for any action required as a result of issues raised?

I can see cases happening where somebody posts something that doesn't get dealt with as quickly as they'd like, and they come back here chasing this up with the Mods/Admin. I think that some form of clarification may be necessary stating that although CF links to Responsetek it is NTL's responsibility to deal with issues.

Just a thought.

The responsetek software is owned by ntl, but has been tailored so that anything from CF is tagged as such. That way we will get the stats.

If people have a complaint, we too would like to hear of it, as if we know nothing, we cannot make sure it works.

This is a joint venture, and so both sides need to see and respond to the pitfalls.

[kronas]

im not trying to put a dampner on a very good move but does this feedback actually go to the people such as simon duffy, im just very wairy of any claims that NTL make or moves for that matter.

Excellent. Being 'picky' though, could we have a link in the same place(s) as the Amazon and CF Shop links? ATM it seems to be only on the front page, which I rarely visit. (Also, its a bit annoying to have to configure my various pop-up blockers to allow pop-ups from CF, but I guess we can't do anything about that?)

[Nemesis]

Originally Posted by kronas

im not trying to put a dampner on a very good move but does this feedback actually go to the people such as simon duffy, im just very wairy of any claims that NTL make or moves for that matter.

We know precisely who these go to, and have been talking to them over the last few weeks to ensure that it would benefit both sides.

Extra work was needed to make sure that the Responsetek product met the requirements of the Team, and ntl are very keen to work with us.

[MovedGoalPosts]

I have to say this seems like a very postive step and hats off have to go to all involved, at both Cable Forum and NTL for getting it up and running.

Undoubtedly the proof will be in the pudding as to whether this is a real step forward in ntl wanting to serve customers, and not another "Bill Goodland Power Users Group cover up the cracks". The Team behind it know how serious ntl are about this, and I'm sure that with the credibility of CF at stake, our site's admins would not have been happy if they didn't beleive ntl were genuine.

Me thinks this is a great way to make the continued independence of CF yet prove there are proper channels and ties to ntl. Frank must be very impressed. A Great 2nd anniversary pressie from ntl.

Originally Posted by JohnHorb

Excellent. Being 'picky' though, could we have a link in the same place(s) as the Amazon and CF Shop links? ATM it seems to be only on the front page, which I rarely visit. (Also, its a bit annoying to have to configure my various pop-up blockers to allow pop-ups from CF, but I guess we can't do anything about that?)

It's in a link on the main forum index page. I assume when you say front page that your meaning the homepage where the news articles are?

Originally Posted by Mick

It's in a link on the main forum index page. I assume when you say front page that your meaning the homepage where the news articles are?

Sorry, I meant the main forum index page. I normally go straight to 'new posts' so rarely visit the index page. I don't know how typical that is, though.

[Gareth]

Originally Posted by Simon M

The responsetek software is owned by ntl, but has been tailored so that anything from CF is tagged as such. That way we will get the stats.

If people have a complaint, we too would like to hear of it, as if we know nothing, we cannot make sure it works.

This is a joint venture, and so both sides need to see and respond to the pitfalls.

thanks for clearing that up

Well I have used it, and to be honest my responses were positive.

Maybe I have just been lucky?

Long may it continue though!!!

[altis]

Grand news! Well done guys.