Speed Rochdale - Page 4

th'engineer · 10-06-2005, 14:03

UPDATE

Its still being worked on testing will commence next week

So it is an agreed problem.

If someone needs to update me little problem broke mobo this morning

Ignition · 10-06-2005, 14:39

Quote:

Originally Posted by th'engineer

UPDATE

Its still being worked on testing will commence next week

So it is an agreed problem.

If someone needs to update me little problem broke mobo this morning

Agreed problem with what?

If you're referring to the links between uBR and CAM or CAM and core that's simply not the case. All links are up and working appropriately, if any were so bad they were causing masses of packet loss they'd be shut down and the resilient capacity allowed to take the strain.

Having spoken with the engineer who came to your house he was completely confused about what you posted here as it had not a lot to do with his diagnosis of your connection which was no fault found.

Anyway, Rochdale <-> Oldham A-Leg:

Success rate is 100 percent (10000/10000), round-trip min/avg/max = 1/2/56 ms

Rochdale <-> Oldham B-Leg:

Success rate is 100 percent (10000/10000), round-trip min/avg/max = 1/2/68 ms

Rochdale <-> Manchester Core A-Leg:

Success rate is 100 percent (10000/10000), round-trip min/avg/max = 1/2/328 ms

Rochdale <-> Manchester Core B-Leg:

Success rate is 100 percent (10000/10000), round-trip min/avg/max = 1/3/324 ms

Fault Management Swansea are aware of no IP network issues in the Manchester / Oldham / Rochdale area. They are aware of no increase in call volumes from these areas, they are aware of no area faults in those areas at this time.

You did, as you were previously informed have a local problem. As I don't have your details I can't confirm if this is still the case. At the earliest opportunity I will arrange for the above information to be added to your account to assist with further fault diagnosis.

Ignition · 10-06-2005, 16:14

Swansea have asked that you call tech support and report this issue to them so that the CATV issue can be resolved. Apologies for this fault. There's no record of you reporting this fault officially at any time, please go ahead with this so that it can be checked out and resolved.

Seriously, if you want things sorted you are better to follow official channels rather than 'escalating' to whichever managers whose mobile numbers you may have, TSB can and do fix many faults every day. Your fault appears like it might be intermittent, I do note you've reported it as being on and off, and fine during a previous 2 day monitoring period. This intermittency could also be what threw the tech who visited you off a little.

I'd suggest 2 things.

1) Remove routers and test without them (engineer did this I understand and it was fine?).
2) If network checks out ok consider asking for a stand alone modem.

Anyway please report this fault officially to tech support at your earliest convenience.

th'engineer · 11-06-2005, 07:02

Quote:

Originally Posted by Ignition

Swansea have asked that you call tech support and report this issue to them so that the CATV issue can be resolved. Apologies for this fault. There's no record of you reporting this fault officially at any time, please go ahead with this so that it can be checked out and resolved.

I have a confirmation e-mail from Swansea spoke to a young lady originally also confirmation from swansea Friday, May 20, 2005 3:03 PM.
Which told me to change proxies until it was resolved.
I have forwarded that information to local engineer

Quote:

Originally Posted by Ignition

1) Remove routers and test without them (engineer did this I understand and it was fine?).

I hate it when you do not get it just right fault was visable during engineers visit he saw the problem .I have run it for a week without routers .

Also the latest is freezing on catv channels so agree it may be local.

I have fed information back yesterday in long phone call with NTL person.

Remember this is a new problem the set up this side of the box has worked perfectly since a samsung was put in up until the week ending Friday, May 20, 2005 .

I even waited a few days for it to sort itself out before reporting it.

Just a suggestion was any work carried out on networks preceeding the problems.

And finally have forwarded you a e-mail at hotmail could you confirm receipt to me if so can pass on other details

Ignition · 11-06-2005, 08:14

Quote:

Originally Posted by th'engineer

I have a confirmation e-mail from Swansea spoke to a young lady originally also confirmation from swansea Friday, May 20, 2005 3:03 PM.
Which told me to change proxies until it was resolved.
I have forwarded that information to local engineer

I hate it when you do not get it just right fault was visable during engineers visit he saw the problem .I have run it for a week without routers .

Also the latest is freezing on catv channels so agree it may be local.

I have fed information back yesterday in long phone call with NTL person.

Remember this is a new problem the set up this side of the box has worked perfectly since a samsung was put in up until the week ending Friday, May 20, 2005 .

I even waited a few days for it to sort itself out before reporting it.

Just a suggestion was any work carried out on networks preceeding the problems.

And finally have forwarded you a e-mail at hotmail could you confirm receipt to me if so can pass on other details

I've no active Hotmail account, nor do I wish to get involved in this fault in any way beyond this forum. I think you've quite enough people running around after you on this issue as it is. Too many cooks, etc.

BBKing · 11-06-2005, 10:11

Is there actually a problem here? I've just checked th'eng's box again and it's fine, in fact it's exemplary. Just a bit confused here.

Ignition · 11-06-2005, 10:23

Quote:

Originally Posted by BBKing

Is there actually a problem here? I've just checked th'eng's box again and it's fine, in fact it's exemplary. Just a bit confused here.

Not sure, just checked myself as well and is fine. Very, very slight RF variation but shouldn't be affecting service. There's a file sharing app or a game running though, if that has been running without any bandwidth limits or hosting games at any point that would obviously slow browsing to a crawl.

Looks more like a file sharing app to be honest, but could easily be wrong, just to make you aware!

th'engineer · 11-06-2005, 16:42

What you are experiencing is the service 50% of the time, honestly we ntl engineer and myself thought we had sorted it with the level changes.

But while the ntl engineer was here it played up

I have passed the information as required and thought all the follow up was from the original call to swansea .

must admit bit confused about some comments
__________________

Quote:

Originally Posted by BBKing

Is there actually a problem here? I've just checked th'eng's box again and it's fine, in fact it's exemplary. Just a bit confused here.

Did you check it recently and get a different view

after the NTL eng had been here.
Also why can it not be found sometimes

Ignition · 11-06-2005, 17:13

Quote:

Originally Posted by th'engineer

What you are experiencing is the service 50% of the time, honestly we ntl engineer and myself thought we had sorted it with the level changes.

What level changes? How many engineers have visited you? How come you've not mentioned before anything at all about any work being done, all you've mentioned is an engineer visiting who found a fault according to you and according to him all was ok. Then you spend a week claiming core network was the problem and was going to be tested.

What has this to do with levels? If level changes were made how come you never mentioned this before nor until yesterday did you agree it could be a local issue? You're an engineer wouldn't level changes imply an RF fault rather than a core IP one?

Just to refresh your memory the engineer, Andy, who Bill alluded to earlier in this thread made no adjustments at all to your connection. He got to your place, plugged his laptop straight into your CM and ran pingplotter for a while then reported it as being fine. Either you had another engineer at some point or we are living in parallel universes with this forum as the only common point.

I am well confused now, and think I'd best keep out of this one all together. It has more twists and turns than an Agatha Christie novel and is far less clear.

Please inform on here as soon as poss when your connection next goes on the fritz.

**Paul** · 11-06-2005, 17:33

Is ADSL available in his area

th'engineer · 11-06-2005, 20:47

IGNITION
Think we should keep this out of the forum some things that you are claimimg are incorrect.
I think someone from NTL has passed you some incorrect information.
What you quote as things that have happened is totally wrong

just a question on your figures though is that not similar to my time out problem

Rochdale <-> Manchester Core A-Leg:

Success rate is 100 percent (10000/10000), round-trip min/avg/max = 1/2/328 ms

Rochdale <-> Manchester Core B-Leg:

Success rate is 100 percent (10000/10000), round-trip min/avg/max = 1/3/324 ms

Ignition · 12-06-2005, 00:14

Quote:

Originally Posted by th'engineer

IGNITION
Think we should keep this out of the forum some things that you are claimimg are incorrect.
I think someone from NTL has passed you some incorrect information.
What you quote as things that have happened is totally wrong

just a question on your figures though is that not similar to my time out problem

Rochdale <-> Manchester Core A-Leg:

Success rate is 100 percent (10000/10000), round-trip min/avg/max = 1/2/328 ms

Rochdale <-> Manchester Core B-Leg:

Success rate is 100 percent (10000/10000), round-trip min/avg/max = 1/3/324 ms

If there were an issue with the links I've have said so, rather than posting those as proof there is no issue. If you've had the RF levels adjusted and you and another engineer thought this had solved it I'd have thought you'd be happy that any issue is an HFC/RF one?

Incidentally, your Rochdale uBR has thousands of customers on it and I'd imagine that more than yourself would notice if there were issues on core which would indeed affect every customer on the uBR. Hell an issue with the cores would affect every uBR in that part of Manchester. There's been no abnormal call volume from the area served by your uBR or the North West at all recently.

Heat up Google... the high pings are caused by busy CPU on the cores as they are converging their routing tables and sending out update requests. This doesn't affect normal traffic which doesn't touch the CPU but instead is pumped through the switching fabrics and ASICs, but does show up on ICMP requests which do require CPU attention, and are well down the list of priorities for the CPU.

Rest of it I absolutely agree is well kept out of public forum. I imagine the people reading this from the outside are even more confused by this than I am, and I'm in the Twilight Zone. I've pulled stats on your connection for the past 10 months and it seems fine, excellent uptime and stability. Me well and truly out of this one!!!

th'engineer · 12-06-2005, 10:09

Think its time for me to get a little bolshe on this issue.

First of all have complied with all requests for tests and engineers visits.

I dont want to spend all my time on here it started as a request if anyone was having similar problems.

The connection has never been like it has been recently even when it had no proxies or proxies .

If its a local issue RF like everyone from NTL tells me, why can it not be sorted .

After all you have had a NTL engineer check all the equipment here so if its not the users equipment not the stb what is it act of god

12-06-2005, 10:14

Quote:

Originally Posted by th'engineer

Think its time for me to get a little bolshe on this issue.
First of all have complied with all requests for tests and engineers visits.
I dont want to spend all my time on here it started as a request if anyone was having similar problems.
The connection has never been like it has recently even when it had no proxies or proxies .
If its a local issue RF like everyone from NTL tells me, why can it not be sorted .
After all you have had a NTL engineer check all the equipment here so if its not the users equipment not the stb what is it act of god

You have been informed i think that this will be looked at Monday. I will call the Manager and Andy on Monday and ask him what is happening. I will contact you after that. I will try to get up there on Monday as well.

Dont understand what you mean by this

Quote:

The connection has never been like it has recently even when it had no proxies or proxies .

Are you saying its better or worse ?

BTW

Quote:

Think its time for me to get a little bolshe on this issue.

Will not get you any further with it

Think this thread should be left to cool till Monday when we can get to the bottom of this.

th'engineer · 12-06-2005, 10:20

Bill
I was suggesting that yesterday but it has been implied that information given to me and witnessed by me is incorrect

I am happy to keep quiet others appear to not be, takes ignitions key out of th'engs back