02-06-2005, 19:11
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#61
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Connection problems
That's over a week ago and doesn't tell you how old your definitions are. Is there any other information in the help, about box?
Try downloading the updates here
http://securityresponse.symantec.com....download.html
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02-06-2005, 19:12
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#62
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Guest
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
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Re: Connection problems
Quote:
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Originally Posted by Paul
Have you checked your router settings to make sure you are allowing traffic from the non-connecting PC?
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Good point, but I would think this wouls affect ALL traffic. I think we've established that he can access the external DNS servers.
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02-06-2005, 19:15
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#63
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Inactive
Join Date: Jun 2005
Posts: 32
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Re: Connection problems
definitions out of date 18th May - cant get access to norton on internet
to upgrade..
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02-06-2005, 19:19
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#64
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Connection problems
Can you burn cd's on the pc that has internet connectivity or do you have a usb key or something that you can copy the file from the link in my above post? It's 7.5mb.
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02-06-2005, 19:23
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#65
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Inactive
Join Date: Jun 2005
Posts: 32
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Re: Connection problems
able to burn cd & in the website - what now?
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02-06-2005, 19:27
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#66
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Connection problems
Copy the definitions file to the CD, take the cd to the computer with no connection, run the file to update nortons anti virus files, run a full scan.
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02-06-2005, 19:37
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#67
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Inactive
Join Date: Jun 2005
Posts: 32
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Re: Connection problems
latest definitions updated now waiting system doing a full scan.
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02-06-2005, 19:40
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#68
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Connection problems
Quote:
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Originally Posted by bt57
latest definitions updated now waiting system doing a full scan.
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It may not solve the problem but at least you will know you are clean and nothing else is getting in the way of the connection establishing.
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02-06-2005, 19:56
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#69
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Inactive
Join Date: Jun 2005
Posts: 32
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Re: Connection problems
scan finished, deleted 2 threats no change on non connecting pc
checked status of network connection on this - sending 100 approx packets and receiving approx 30 is this right?
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02-06-2005, 20:04
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#70
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 62
Posts: 15,868
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Re: Connection problems
Not unusual as it will be checking with the router for connectivity, but those numbers should no be changing very fast if you are not trying to use the network
__________________
Lets go back to basics then, ignoring the router. Has this PC ever been directly connected to the internet, broadband or dial up?
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02-06-2005, 20:05
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#71
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Inactive
Join Date: Jun 2005
Posts: 32
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Re: Connection problems
guys, any more advice - apart from throw it in the bin
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02-06-2005, 20:07
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#72
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 62
Posts: 15,868
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Re: Connection problems
Short of a reformat of the PC, I'm at a loss for suggestions now.
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02-06-2005, 20:09
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#73
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Inactive
Join Date: Jun 2005
Posts: 32
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Re: Connection problems
it's never been connected to up until I tried it today with the same errors
__________________
what's involved with reformatting?
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02-06-2005, 20:40
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#74
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 62
Posts: 15,868
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Re: Connection problems
Reformatting - a complete reinstall of the PC software. The hard disk is wiped clean and then you reinstall windows and all it's software.
Before you reformat, make sure you have backups of all the data (but then you have that already dont you  ) as you will want to copy that back on, and the installation disks and settings for windows, all the add on hardware drivers, togehter with other programs you have used such as the antivirus, wordprocessor, games, etc.
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