ntl open Sunday!!!

Cable Forum can reveal that ntl is to extend its opening hours. The ntl fault service will now be opening every Sunday from 10AM to 4PM starting from 5th June (This Sunday) meaning customers can now contact ntl and report a fault 7 days a week!!!

Many ntl Customers have raised concerns on our forum about not being able to report issues with their ntl services, should something happen after closing time on a Saturday.

Because ntl was closed on Sunday, some customers have been unfortunate and have had no choice but to wait until Monday morning to report issues with their services.

As visitors and members of Cable Forum will be aware †“ we have been working closely with ntl with the sole aim of improving customer satisfaction, ntl took notice of what customers have had to say on Cable Forum regarding ntl being closed on Sunday and as a result have now decided to provide a fault service on Sunday.

ntl will be notifying all customers by placing an advert on customer bills.

Good news.

[Roy MM]

Well done NTL but it's about time.

[Racingdick]

d'oh! and there was me hoping for it to be nice n quiet first day

[Paul K]

That's it, everyone on the phones this weekend
Well done NTL, first of many positive moves we hope

[Racingdick]

Originally Posted by Paul

That's it, everyone on the phones this weekend

[Derek]

Good news and not before time.

There should always have been a 7 day (if not 24 hour) faults service instead of cutting corners right, left and centre.

Even if the calls were directed into 1 centre with the most basic access to the different databases it would at least allow the important faults (like large areas being out of service) to be identified before the Monday morning.

[Neil]

Just one question......

Why does the CSR in the pic have Zzzzzzzz next to her?

Is it to indicate that if you phone on a Sunday that they will be asleep?

[quadplay]

I hope that's not the exact leaflet going out to customers... Anyone else noticed the grammar mistake?

Originally Posted by jimbo

I hope that's not the exact leaflet going out to customers... Anyone else noticed the grammar mistake?

It isn't - I've just been phoned - I am expecting a replacement ad.

[quadplay]

Good, good.

[Ben]

About time NTL provided support on a sunday! As said above it should of always been the case.

Now if only they could sort out the millions of other issues they have.

[paul11974]

I wonder if they will send out a letter like this when the red button works ( GREAT NEWS PRESS RED IT WORKS ) with effect from the 1st june 2005 ntl would like all customers to use the red button and see it actualy work we have listened to what our customers want and now as a ntl customer you will be able to interact like sky and freeview customers have been doing for years.This is just one of many things we have lined up for you the ntl customer

[Roy MM]

Originally Posted by paul11974

I wonder if they will send out a letter like this when the red button works ( GREAT NEWS PRESS RED IT WORKS ) with effect from the 1st june 2005 ntl would like all customers to use the red button and see it actualy work we have listened to what our customers want and now as a ntl customer you will be able to interact like sky and freeview customers have been doing for years.This is just one of many things we have lined up for you the ntl customer

My red button interactive has always worked, i had internet for years via OIA no problem.

[Richard M]

Great news this, our relationship with NTL is starting to benefit the customer!
Keep your eyes open for more news in the coming weeks & months.