Are NTL ever going to sort out the email servers?

[ntluser]

Originally Posted by Mick

In fairness, ntl have spent a bloody big fortune on upgrading their e-mail service. I have not seen any problems with my ntlworld accounts for a good while now, however I do realise that this isn't the case for all.

I think that is probably true.Given that NTL is a national company broken into regions and that the equipment used in each region varies it is inevitable that some regions will produce a better quality of service than others. It may even be that within regions there may be pockets of good or bad service.

I'm sure we have all heard of the scenario where there are two immediate neighbours and one gets great service and the other does not.

Personally, I have found e-mail to be be much improved but do from time to time get timeouts and other difficulties but maybe I am one of the lucky ones. Touch wood.

[Kurupt]

The webmail service is more of an "On The Go" service, It's designed for people who wish to check there email on the odd occasion whilst on the move.

Ntl do recommend that customers primary source of checking email is via a mail client (POP), However I do undertstand this can be frustrating.

What would you prefer as a customer, A slow webmail service from time to time or no webmail service at all?

If you do experience problems with the ntlworld webmail service (http://webmail.ntlworld.com), Why not try using a third party webmail such as http://mail2web.net

[melevittfl]

Originally Posted by Jonboy

cheeky swines if they didnt allow all the crap thru in the first place it wouldn't be would it ???

Do you *really* want NTL to start trying to filter your mail?

I don't and I would find another ISP if they did. I'll decide whats spam and set up my system to filter it. I don't want NTL doing it for me.

[Russ]

Originally Posted by Kurupt

What would you prefer as a customer, A slow webmail service from time to time or no webmail service at all?

That has to be one of the biggest cop-outs I've seen here in ages. Imagine Ford saying "What would you prefer, power steering which works occasionally or no power steering at all?".

The fact that email is an add-on service (as opposed to something we directly pay for) is irrelevant - it is part of the service we are provided with and we should be able to expect it to work.

[Neil]

Originally Posted by Russ D

That has to be one of the biggest cop-outs I've seen here in ages. Imagine Ford saying "What would you prefer, power steering which works occasionally or no power steering at all?".

The fact that email is an add-on service (as opposed to something we directly pay for) is irrelevant - it is part of the service we are provided with and we should be able to expect it to work.

Well said, have a rep.

[Kurupt]

Originally Posted by Russ D

That has to be one of the biggest cop-outs I've seen here in ages. Imagine Ford saying "What would you prefer, power steering which works occasionally or no power steering at all?".

The fact that email is an add-on service (as opposed to something we directly pay for) is irrelevant - it is part of the service we are provided with and we should be able to expect it to work.

After all you have got a good point and I do agree with you, Im just trying to offer you a resolution.

Webmail.tesco.net
Webmail.which.net
Webmail.virgin.net

^^ These all get the same problem as ntl with the webmail service.

[Russ]

I'd say the resolution most, if not all, ntl customers would be happy with is to get the mail servers working efficiently.

[mdwh2]

The trouble connecting to the email servers was/is bad enough in itself, but I gave up their email altogether when I had cases of emails taking weeks or even months to deliver (the headers showed they had got stuck in NTL's servers), and in some cases going missing altogether (emails which were visible on webmail, but then disappeared when I checked later on).

The big problem with this sort of thing is that even if you think email is working fine, email could be getting delayed or going missing without you notice it. I don't know if these problems are fixed now or what, but I'm not taking the risk.

ntl Deploys Advanced Openwave spam and Virus protection.

[IanUK]

All very nice I'm sure, but if the storage space is still only 10 meg then its useless...

[slimshady]

About time they sorted this out they've been talking about it for at least 18months.......

My Dad's ntlworld.com e-mail is getting so much spam that I've been forwarding it to my Linux server and trying to get spamassassin to pick it all up.

Lets hope the new system works!

[paulyoung666]

Originally Posted by Kurupt

After all you have got a good point and I do agree with you, Im just trying to offer you a resolution.

Webmail.tesco.net
Webmail.which.net
Webmail.virgin.net

^^ These all get the same problem as ntl with the webmail service.

i will do the

[jonifen]

Originally Posted by paulyoung666

i will do the

heh, I dont remember you welcoming me when I joined

I, like someone earlier in the thread, have given up on the ntl mail service and have gone to a paid service. works out less than £1 a month for the domain and 5 pop3 mailboxes (all used up for the family ) but its extremely reliable and well worth the money imo.

Although, I checked my old ntl mailbox earlier using webmail (as I often do because I sometimes still receive emails there) and it was amazingly quick! Needless to say, I'm shocked!

Cant say it'd make me use NTL as my main account again though :p

[paulyoung666]

Originally Posted by jonifen

heh, I dont remember you welcoming me when I joined

sorry , here is the belated