Merged: Email down again!!!!! - Page 7

darren · 08-04-2005, 21:28

I still don't have my main email account working and its now Friday, thats a week without email, I called tech support on Tues, Wed and Thu and been told by someone in India (that I couldn't understand half the time

) that they have done 'something' and it would be fixed in 24 hours.

I can now connect to my email account and check it for email but nobody can send me anything, everything thats been sent is coming back with '550 Invalid recipient.'

Am I the only one or are other people still having problems?

Peter_Stanley · 08-04-2005, 21:55

Quote:

Originally Posted by darren

Am I the only one or are other people still having problems?

One of my ntl accounts is still bouncing emails, despite calls to tech support on Monday and Wednesday. (I can't call again as I cancelled the service today, but I would have liked a transitional period as I'm sure I've forgotten to give my new address to someone...).

Unless somebody here can help, I suggest you raise it with tech support again and lodge a complaint with Customer Services.

darren · 09-04-2005, 18:29

The guy on the phone said it would be definately working in 48 hours from Thursday. No such luck, this is comletely unacceptable, it has now been 1 week since I recieved an email. What kind of compensation can I expect to recieve because of all the lost emails?

Neil · 09-04-2005, 19:16

Quote:

Originally Posted by darren

The guy on the phone said it would be definately working in 48 hours from Thursday. No such luck, this is comletely unacceptable, it has now been 1 week since I recieved an email. What kind of compensation can I expect to recieve because of all the lost emails?

None.

Ped · 09-04-2005, 19:30

I have just got off the phone with the support, The suport person assured me that NTL did not have any problems currently with email and as much as I suggested that there must be a problem with there system he kept suggesting that it was outlook at fault. (I checked this before calling).

Ahhh!!!

What do I have to do to get it to work. it has been a week sence it went down.

ped

Peter_Stanley · 09-04-2005, 19:43

Quote:

Originally Posted by Ped

What do I have to do to get it to work. it has been a week sence it went down.

Firstly check that you can't access your account using webmail - you never know it might be Outlook corrupting the account/password information, this does happen!
Secondly, can you try sending yourself an email from another account (maybe hotmail or some such)? See if the mail is bounced back - this may take a little while - with a 550 Invalid Recipient message.
Then phone TS back armed with the facts and pray you get someone at the other end halfway competent...

Good luck!

paulyoung666 · 09-04-2005, 19:59

Quote:

Originally Posted by Ped

I have just got off the phone with the support, The suport person assured me that NTL did not have any problems currently with email and as much as I suggested that there must be a problem with there system he kept suggesting that it was outlook at fault. (I checked this before calling).

Ahhh!!!

What do I have to do to get it to work. it has been a week sence it went down.

ped

hi and

to the site , i would be surprised if it is ntl at fault as stated above , try some of the suggestions and see what happens

Peter_Stanley · 09-04-2005, 20:07

Quote:

Originally Posted by paulyoung666

i would be surprised if it is ntl at fault as stated above , try some of the suggestions and see what happens

Why would you be surprised?
I can state from personal experience that there have been ongoing issues with email since last weekend, including emails being bounced and account login problems - I was in the same position as Ped. Despite 2 calls to Tech Support the subsidiary accounts were only sorted on Wednesday and emails to my main ntl account are still being bounced.
Seems to have been a massive snafu with account records when whatever it was fell over last weekend - anyone in the know care to comment?

paulyoung666 · 09-04-2005, 20:10

Quote:

Originally Posted by Peter_Stanley

Why would you be surprised?
I can state from personal experience that there have been ongoing issues with email since last weekend, including emails being bounced and account login problems - I was in the same position as Ped. Despite 2 calls to Tech Support the subsidiary accounts were only sorted on Wednesday and emails to my main ntl account are still being bounced.
Seems to have been a massive snafu with account records when whatever it was fell over last weekend - anyone in the know care to comment?

may i humbly apologise and

to your obviously superior knowledge

, i did say i would be surprised , i didnt say it would definitely not be ntls fault

Peter_Stanley · 09-04-2005, 20:13

Quote:

Originally Posted by paulyoung666

may i humbly apologise and

to your obviously superior knowledge

, i did say i would be surprised , i didnt say it would definitely not be ntls fault

Don't take me the wrong way - I didn't mean to be dismissive - its just recent experience has given me an (un)healthy scepticism for "no fault at our end, gov" comments.

paulyoung666 · 09-04-2005, 20:14

Quote:

Originally Posted by Peter_Stanley

Don't take me the wrong way - I didn't mean to be dismissive - its just recent experience has given me an (un)healthy scepticism for "no fault at our end, gov" comments.

i didnt , dont worry about it

, it seems as though they ( ntl ) have some way to go yet

Ped · 09-04-2005, 20:43

Tonight was the third call to support, Monday I was told that yes there was a problem and the engineers were working on it, on Thursday I was told the the database was rebuilding and it would be fixed in 24 hours but I take your point and will double check my end, I use outlook and the settings are saved so I would dout it was my end

__________________

Thank Peter_Stanley, I tried sending a message from a different account and got a 550 error, I will call again Monday AM.

I assume that this therefore must mean the problem is there end

Ped

Peter_Stanley · 09-04-2005, 21:10

Quote:

Originally Posted by Ped

I assume that this therefore must mean the problem is there end

Yes. If mail is being bounced it can only be their system (unless you forgot/mis-typed your email address!

).
Just make sure they are aware of & sort out both the login problem and the mail rejection problem.
I believe tech support is open all weekend so there's no need to wait until Monday (unless you want to).

Semi On · 12-04-2005, 09:41

Anyone elses email still down?

I last received an email on April 2nd. I know the service status page said they were doing "planned maintenance", but that supposedly started on the 4th and ended yesterday.

Bob · 12-04-2005, 09:46

And anyone who is trying or about to ring, please read this:

http://www.ntl-isp.ntl.com/ServiceSt...px?FaultID=314