Merged: Email down again!!!!! - Page 6

Peter_Stanley · 04-04-2005, 16:41

Still not working for me, on any of my NTL accounts - user & password pair being rejected on both Outlook and webmail.

More seriously, incoming email is being bounced back with an error 212.250.162.8 (ntl mail server) does not like recipient.
Remote host said: 550 Invalid recipient: <myaddress.here@ntlworld.com>.

Phoned tech support and they stated it was a known ongoing issue, despite being shown as resolved on the status screen.

04-04-2005, 17:07

I was supposed to have got an email about 2 hours ago now. Still nothing, so I think my incoming emails are being bounched back aswell. Logs in fine though

04-04-2005, 17:47

Well, the e-mail seems to be back up again for me, no thanks to NTL tech support.

My e-mail came back up while I was in the process of making a call. Tech support took this as evidence, in conjunction with the innaccurate status page, that there could not have been a problem in the first place. That was after suggesting that I had been consistently mistyping either my username or password, *all day*, despite the fact that it's saved in the e-mail client.

Aggroman · 05-04-2005, 15:34

My email has been down since Saturday 02/04/05, after making the appropriate choices on the support line, i got an automated message saying that they were having problems with some email accounts, they were working on the problem, sorry for the inconvenience etc. !

sandinista · 05-04-2005, 17:45

Mine has just gone down about half an hour ago.

Broadband medic says there aint a problem, no surprises there then!

ian@huth · 05-04-2005, 17:49

I have had one account that I haven't been able to log into for a few days but fortunately it is rarely used so I'll just sit back and see how long it takes to come back, if it ever does.

MetaWraith · 05-04-2005, 17:56

Well one of my accounts was giving the password error on Sunday and Monday. It began working again early Monday evening. However an entirely different one of my accounts has now started giving the error message. I guess it's wait until they've finished the merry-go-round of proding and poking that's underway. Luck of the draw i guess.

05-04-2005, 19:04

Mine has gone down again today. Another call to tech support later, apparently my e-mail account has now been marked as inactive and could take up to 24 hours to re-activate. Assuming that they were being accurate, this doesn`t sound quite the same thing as a mail server simply being down. Given the errors that users have been experiencing I`m wondering whether other accounts are also being marked incorrectly as inactive.

MetaWraith · 05-04-2005, 19:22

Quote:

Originally Posted by dr wadd

Mine has gone down again today. Another call to tech support later, apparently my e-mail account has now been marked as inactive and could take up to 24 hours to re-activate. Assuming that they were being accurate, this doesn`t sound quite the same thing as a mail server simply being down. Given the errors that users have been experiencing I`m wondering whether other accounts are also being marked incorrectly as inactive.

That's a big assumption.

<sarcasm mode=on>
More likely the lame "Excuse of the Day" server came up with "Your mail account was inadvertantly marked as inactive" and it's now being parroted by all and sundry.
<sarcasm mode=off>

tallusman · 05-04-2005, 20:40

Does that explain my failure to get to my emails? Cleveland area. I can send but not receive????????????

thejoker37 · 05-04-2005, 20:59

I am getting the same error. but only on my primary email account, other 3 secondary accounts are working perfect. ( so I assume secondary accounts must be on different mail servers). I can't even login by webmail to access my emails, it just says invalid login or username.

I called the FREE fone number 0800 052 4315 to check out server outages. The recorded message says they will be carriing out work on all email storage servers between 1 am and 5 am on TUESDAY the 5th of April. It is now 20:45 on Tuesday 5th April and still no primary email service.

( maybe the techies should take less fag and coffee breaks)

Guess I will have to call that completely useless call centre in India again. Calls charged at local rates and you could be on the phone for up to 20 minutes listening to classical music just waiting for a real person to answer it.

bring back the call centres to the UK or Scotland or Ireland at least they understand the British people.

tallusman · 05-04-2005, 21:05

Yes - thats a bit of detail I forgot - it's only the primary account that's down - all the secondary ones work fine. ntlworld.com says "
Essential work on the ntlworld email storage servers between 01:00 and 05:00 on Tuesday the 5th of April will result in some customers being unable to check email for the duration of the work.

Please accept our apologies for any inconvenience these planned works may cause.

"

but also says it's all still ongoing as at 12:45!

thejoker37 · 05-04-2005, 21:07

just thinking,, with all the F@*$ing spam emails we get for Viagra surely the email server could stay up for ages.

tallusman · 05-04-2005, 21:09

LOL - I thought I was special because I was getting all those tasty offers for "the big V"

Peter_Stanley · 08-04-2005, 16:00

Quote:

Originally Posted by thejoker37

Guess I will have to call that completely useless call centre in India again. Calls charged at local rates and you could be on the phone for up to 20 minutes listening to classical music just waiting for a real person to answer it.

bring back the call centres to the UK or Scotland or Ireland at least they understand the British people.

Phone the 0800 052 2000 number - one of the options (#3 I think) is Broadband Technical Support. I know what you mean about the Indian call centre though, very difficult to understand the accents of some of the people there (& I think they have problems with my poor pronunciation too!). V. unimpressed with the quality of the support too cf. the old call centres!