2 meg upgrade Billing Bromley platform STB

[th'engineer]

Originally Posted by Ignition

I hope you know better than to think you'll be keeping that when it's audited

Off course i know better have sorted it out now, it was a little NTL finger trouble.

You see thats the problem with me far to honest.

Did you think i would just keep quiet, i know NTL they would realise the mistake eventually next year next month next week but eventually .

You need more customers like me helpfull and honest

And what excellent service from all the NTL associates involved in sorting it well done all at Belshill and Manchester ( daniel excepted )

Originally Posted by ian@huth

Nottingham customers tend to have broadband charged in arrears and if you upgrade your speed they are moving you to payment in advance. I have just had the same happen with the bill I received on Saturday and am not amused. It would have been nice of NTL to have included an explanation of what is happening and more preferably have written to every customer who is being charged in arrears telling them about the move to payment in advance. <snip>

that is interesting Ian, I also have been billed 'twice' for my broadband and as I proxy via Nottingham, I wonder whether that is where my bill originates, also?

I said in another post that I will wait till next months bill to see how it shakes down.

If they have indeed brought forward the billing to 'in advance', it won't be a major problem - less to pay when you cancel

I think it will turn out to be a quirk of upgrading to 2Mb on 9th March with a billing date of the 10th and it will be sorted on the next bill - but, as ever, I'm ready to be wrong

[th'engineer]

Originally Posted by homealone

If they have indeed brought forward the billing to 'in advance', it won't be a major problem - less to pay when you cancel

that was nicely slipped in

[Ignition]

Originally Posted by th'engineer

You need more customers like me helpfull and honest

No comment at all sir

[Graham M]

Originally Posted by pacey2g

zeph? rofl as in loonyasylum server? :P

Correct, and you might be?

[Graham M]

Just received bill for this month and it states something like:

750k STB Internet 24.99CR
2MBit STB Internet 24.99

So we were refunded a month's worth of 750k and charged a month's worth of 2MBit. Seems like a waste of ink must be how the billing system works tho.

And Im still waiting to find out pacey2g's Alias!

[daniel larusso]

Just received my bill and I also have been charged for 2 periods, last month and next months.

Thanks Ntl, now I have to explain a £50 broadband bill to my wife - Leicester area btw.

It would have been nice if this was made clear on the update page