Signing up for extra NTL packages when a current customer. Advice please.

Originally Posted by Maxie

Well, I tried sales. who told me I need to ring 'Moves and transfers,' who arent open til nine tomorrow.
The girl on sales said they would only deal with new customers, and she didint sound optimistic that Id be able to get one of the bundle offers cos im a current customer. Just see what moves and transfers say.

Brilliant, Iv been with NTL for 2 1/2 years and to get tv and telephone will cost me £38 per month but some who is a new customer can get the bundle for £28.50! !
Probably easier to cancel my account and start over!

Don't know if this helps. When we moved here a few months ago, we were only using the NTL telephony service at our old address. We decided to take up an reduced offer for full NTL services at our new address without any bother at all. All this was in fact nicely arranged with CS, no problems.

[Maxie]

Does anyone know who exactly I should ring, where are these lovely Sales advisers who would sort me out .

Iv got 0800 1830123, which is sales i spoke to earlier.
08000 522000, which the website says is for moving home.
0800 0521920, which the sales person told me is 'Moves and Transfers.'

Or is there another number Im not ringing.

Cheers for those who replied, much appreciated.
But i'll be damned if Im going to pay £38 per month when new customers get the same package for £28.50, I'd rather cancel and start over.

[Marge]

moves and transfer 0800 052 0264
sales 0800 183 1234

[Maxie]

Originally Posted by Marge

moves and transfer 0800 052 0264
sales 0800 183 1234

Cheers Marge.

I'll see what they say, the girl I spoke to earlier didnt want to know really, she wanted rid of me straight away

Who'd you reckon I should try first, Sales or M&T. I take it I'd have to ring tomorrow too??

[Maxie]

And just a comment /question to throw to you guys on here who work for NTL, You'd think (well I would) that if some one rings up (as I did) and says
"I'm an NTL customer with only Broadband, but I'm considering geting Telephone and TV from NTL, what can you offer me?"
that theyd be dying to give me options and take my custom, but the girl I spoke to couldnt wait to get shot of me!!??