Signing up for extra NTL packages when a current customer. Advice please.

[Maxie]

Im a current £24.99 broadband customer, but Im moving house to live with my girlfriend next week. Obviously we want to get phone and TV in the house too, and weve considered NTL.

Theres a package for £28.50 (i think), but its for "Brand new customers only" . Seperately, without the offer, it will be £38.

Now obviously I'm a current customer, but how should I go about it.
Should I ring and move internet to the new address, and ask if theres any deals theyll do for me. Should i get my girlfriend to ring first, reg herself as a new customer for the offer, and then ring and move my broadband to that house (Would this work though, im not sure it would). Should i cancel my internet, wait till i move im and then get a 3 in 1 bundle.

Typically, the most expensive route is keeping my current net, and getting tele and tv added to my current ntl account.

Cheers.

[daz300]

i wolud say get your girlfriend to ring - then after some time ring up and try to move your bb to the house , if you may lose your e mail address but you will save some ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ÃƒÆ ’‚£ as she will be a new customer . but i am sure some one else will have a better plan then me . as i do not work for ntl and do not know how they work out things like this . hope this helps you out .

[Tezcatlipoca]

How long have you been with ntl?


If it's over 12 months, then why not just cancel it, rather than do a "house move", then your girlfriend could sign up to everything?

[Maxie]

Been with the 2 1/2 years. I could cancel and bung them all together I suppose.
Problem is, if i do that, Ill loose me email address, account and webspace etc, not big issue but inconvenient.
Other thing is my parents will still live here, and want broadband too. Could I transfer everything over to them, account name, billing, email address...everything, so its in my mams name... and them start again at the new house as a new customer??

[Marge]

Speak to Sales, you may be pleasantly surprised

[Maxie]

Originally Posted by Marge

Speak to Sales, you may be pleasantly surprised

Im really just wondering which way to approach it.
Do i ring and change address 1st, then of course they know im not a new customer??
Do i let the missus start a new tv and tele account, be without the net for a week or so and then move it (can the NTL system deal with 2 separate customers at the same house?)??

This "brand new customers only" malarky is so annoying. It would actually be £2 cheaper to get the BT and SKY equivalents, but Im offering my custom to NTL.

You reckon they'll be able to swing it? If so, how?

[Nikko]

Where are you moving to?

[Maxie]

Originally Posted by Nikko

Where are you moving to?

Local, round the corner so everythings enabled, the current owners have NTL tele and TV.

[Marge]

Originally Posted by Maxie

Im really just wondering which way to approach it.
Do i ring and change address 1st, then of course they know im not a new customer??
Do i let the missus start a new tv and tele account, be without the net for a week or so and then move it (can the NTL system deal with 2 separate customers at the same house?)??

This "brand new customers only" malarky is so annoying. It would actually be £2 cheaper to get the BT and SKY equivalents, but Im offering my custom to NTL.

You reckon they'll be able to swing it? If so, how?

Well you don't have tv or telephone at the moment so you're a new customer to those services. Ring M&T first, get the move sorted out and then speak to Sales for the services to be installed when you're resident at the new address

and I think Nikko meant where in the country will you be

[Nikko]

Thanks - so now I know exactly where you live and can help straight away

[Maxie]

Originally Posted by Nikko

Thanks - so now I know exactly where you live and can help straight away

Sorry, Sunderland. SR4.


__________________

Originally Posted by Marge

Well you don't have tv or telephone at the moment so you're a new customer to those services. Ring M&T first, get the move sorted out and then speak to Sales for the services to be installed when you're resident at the new address

and I think Nikko meant where in the country will you be

Is that how it works though.

The TV and Tele bundle is £28.50 to new customers. As seperate items to current customers theyd come to £38.

[Nikko]

Yes Marge is right - ring Sales they will sort it. You are not in my area otherwise I would have taken over the account

[Maxie]

Cheers the 2 of you, I'll give it a try with sales tomorrow. As I say, we just want the £28 Bundle offer (Family Pack TV and the Local and National calls telephone), but for th £28, not the £38!!

One last thing:
Iv been forced to keep my 2MB BB seperate as the missus has told me "your paying for that yourself!"
Would NTL merge everything into 1 account so I'd pay £24.99 and £28.50?
Are we better her trying to get the tele/tv in her name as a separate account??

cheers anyway.

[Marge]

Originally Posted by Maxie

Cheers the 2 of you, I'll give it a try with sales tomorrow. As I say, we just want the £28 Bundle offer (Family Pack TV and the Local and National calls telephone), but for th £28, not the £38!!

One last thing:
Iv been forced to keep my 2MB BB seperate as the missus has told me "your paying for that yourself!"
Would NTL merge everything into 1 account so I'd pay £24.99 and £28.50?
Are we better her trying to get the tele/tv in her name as a separate account??

cheers anyway.

Sounds like you have a Cable Modem for your BB so this will still be billed separately (for the time being)

[Maxie]

Well, I tried sales. who told me I need to ring 'Moves and transfers,' who arent open til nine tomorrow.
The girl on sales said they would only deal with new customers, and she didint sound optimistic that Id be able to get one of the bundle offers cos im a current customer. Just see what moves and transfers say.

Brilliant, Iv been with NTL for 2 1/2 years and to get tv and telephone will cost me £38 per month but some who is a new customer can get the bundle for £28.50! !
Probably easier to cancel my account and start over!