Basic Package Price?

[nordic]

When I signed on to NTL many years ago I was given FREE telephone rental. This is stated as £0.00 on my bill and yet the digital base pack and telephone is £19.50. Surely with free rental the base pack should cost me £10.00.

Have tried to explain this to Accounts Dept but got nowhere. They stated that the telephone is part of the base pack. Did tell them my bill states free rental but just kept being told previous comment.

Can anyone shed some light on this situation

[jrhnewark]

I don't think it really matters - normally, for family pack and phone, it's £29/£29.50, so you've got the saving bundled in, anyway.

Funnily enough, on our bill, we have "Broadband: £17.99. .. Cable Modem: £0.00". That's stupidity to the max. Don't worry about it - as long as they're charging what they're supposed to!!

[scrotnig]

Digital base pack is £19.50 which includes the cost of the line rental.

There are two ways of describing this.....the 'old' way, which is £19.50 with free line rental, or the 'new' way, (in response to Sky sales people lying on the phone about prices), which is TV pack £10, line rental £9.50, and in both the above the line rental part must be taken with the TV pack.

What the original poster is trying to do is mix the two together and claim £10 for the TV pack and then 'free' line rental, it doesn't work like that. It's not that you 'got nowhere' with the billing staff, it's that what you're trying to tell them is simply not correct and they are advising you of this.