Fed Up

[shibby]

My dad has been with NTL since it was nynex (like 1992)
he pays £150 a month for 2 digi boxs and nearly every channel with 750k broadband. Yesaday night the box in the living room went hay wire and is need of replaceing, as you boot it up you get lots of lights and it says it wants to update.
NTL custmer service treated my mum like poo when she wanted it replace. when finaly someone got round to geting a eningeer out to replace it. My mum ask for a samsung box AGAIN but he turned up with another pace box.
when we moved in to this place my dad nearly got rid of NTL because we didn't get the Samsung boxes we asked for and the box in my room which takes the broadband had faults for 3 days untill it could be sorted out.
they where conviced it was the cableing in the house and replaced it all.
lucky enough the installtion guy was able to grab me a samsung box which has not even needed a restart for over 2 weeks.

i'm wondering why NTL even bother useing the useless PACE boxes they cause everyone nothing but problems.

my mum was on the phone again to CS and well the bloke just put her back in the line, he didn't even want to help her! i fear my dad will get rid of NTL soon because of the treatment we recived this month.

you tought paying alot of money and being long customers ment something. well it shows NTL just done care.

[scrotnig]

Originally Posted by shibby

My dad has been with NTL since it was nynex (like 1992)
he pays £150 a month for 2 digi boxs and nearly every channel with 750k broadband. Yesaday night the box in the living room went hay wire and is need of replaceing, as you boot it up you get lots of lights and it says it wants to update.
NTL custmer service treated my mum like poo when she wanted it replace. when finaly someone got round to geting a eningeer out to replace it. My mum ask for a samsung box AGAIN but he turned up with another pace box.
when we moved in to this place my dad nearly got rid of NTL because we didn't get the Samsung boxes we asked for and the box in my room which takes the broadband had faults for 3 days untill it could be sorted out.
they where conviced it was the cableing in the house and replaced it all.
lucky enough the installtion guy was able to grab me a samsung box which has not even needed a restart for over 2 weeks.

i'm wondering why NTL even bother useing the useless PACE boxes they cause everyone nothing but problems.

my mum was on the phone again to CS and well the bloke just put her back in the line, he didn't even want to help her! i fear my dad will get rid of NTL soon because of the treatment we recived this month.

you tought paying alot of money and being long customers ment something. well it shows NTL just done care.

Problem is, firstly a Samsung won't always solve the problem, there are other things it could be, and secondly, the company cannot guarantee the make of box that will be supplied. The company's obligation is to get you a working service, not a cosmetically-pleasing box.

This is the same with Sky, the logistics of it mean you get what you're given I'm afraid.